Ratings based on 276 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from houston,tx

Very nice hotel

Posted Sep 12, 2017
Awesome service,very nice hotel,will go back next year
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Hello Linda Thank you so much for your feedback, we are glad to read that you had a fantastic experience! We will look forward to see you next time and offer you another amazing time. Please do not hesitate to contact us prior your next visit and we will assist you with the details of the trip. Rock ON!! Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel closed to the beach

Posted Aug 23, 2017
I did not like the captain seating on the Mexican restaurant, He wasn't very nice to me or my husband. Everyone else super nice.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Hello Jessica Thank you so much for taking a minute to share your experience and for all your comments. We are sorry to hear that your experience in Frida was not top notch like the rest of your trip. We will definitely put special attention on your feedback and we hope to see you again to change the perception and make you feel the amplified service that you are used to. Please do not hesitate to contact us prior next visit and we will assist you with the details. Rock ON!! Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler from N

excellent resort

Posted Jul 23, 2017
Nice beach, clean hotel, excellent service. Highly recommend this resort
Comment from Hotel Management
Jul 24, 2017 by Customer Care, Hotel Management
Hello Biker, Thanks a lot for sharing, we appreciate your comments very much. It's a pleasure for us to serve you and a privilege to have you with us. Please let us know when you are coming back and we will gladly assist you with the arrangements. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Posted Jul 21, 2017
Beautiful facility. Very friendly staff. Excellent food.
Comment from Hotel Management
Jul 21, 2017 by Customer Care, Hotel Management
Hello Nar, Thanks a lot for sharing your comments, we are happy to learn you had such a great experience. Please come back soon, we would like to have another amazing time with you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Went for a wedding and it was the perfect atmosphere! Partied in the pool and it's just a short taxi ride to town to the clubs! Loved the hard rock
Comment from Hotel Management
Jul 15, 2017 by Custome Care, Hotel Management
Dear guest, Thank you very much for sharing your amazing comments with us. We are very happy to learn you experienced such a great time and we hope to see you again for another fantastic experience. Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Nice hotel small rooms

Posted Jul 10, 2017
Pros: Restaurant setups are great. No reservations needed and food was good. Beach service for drinks was really good. Plenty of activities for the whole family. Beach was great as well as location. Staff from top to bottom were great, everybody was courteous and helpful. Cons: Smallest rooms we have ever stayed in which isn't a huge deal till the family of 4 is trying to get .ready
Comment from Hotel Management
Jul 17, 2017 by Customer Care, Hotel Management
Dear Mark, Thank you for sharing your opinion. We appreciate your comments and please don't hesitate to approach us in order to recommend you a room that better suits your needs. Thank you very much. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with excellent service.

Posted Jun 22, 2017
Great staff and service, rooms were clean on arrival and cleaned well every day. Nice amenities and easy beach access. Servers in the restaurants, pool, and beach areas were always pleasant and timely. The spa service was also exceptional. Overall excellent stay!
Comment from Hotel Management
Jun 23, 2017 by Hard Rock Hotel Vallarta - Customer Care Team, Hotel Management
Dear guest, We are so happy to learn about the excellent time you spent at our resort. Thank you very much for sharing your opinion with us. We would like to know more about you and welcome you again very soon for another amazing experience. Sincerely.
3 out of 5
by A verified traveler from Mexico City

Paid for luxury but got only average

Posted May 24, 2017
Having stayed at other Hard Rock properties, I expected more. Room next door had construction work. Hotel should have warned us or offered an upgrade. Wine included in the rate was terrible. Service is unbelievable. The spa is very nice. Check-out was low and clumsy. For the price I paid, I think I could have stayed at a nicer hotel.
Comment from Hotel Management
Jul 11, 2017 by Customer Care at Hard Rock Hotel Vallarta, Hotel Management
Dear José, Thank you for taking the time to share your experience with us. We would like to offer you our most sincere apologies for not having met your expectations. We intended the maintenance work we held during your stay was as little invasive as possible but as you can imagine, some work cannot be avoided from time to time. We invite you to come back and let us change your perception. Please let us know and we will make the arrangements for you. Sincerely.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel room ok. For price kinda small.

Posted May 17, 2017
Everything great. Excellent staff & service. Waiting staff excellent. Pool staff took good care of us ex specially Chuy & Villas. Food was very good.
Comment from Hotel Management
May 20, 2017 by Customer Care, Hotel Management
Hello Bill Thank you so much for sharing your experience and all your comments with us. It is very gratifying to read that you had a wonderful time with your family. Like you mention, our staff works non stop to make you feel like a rockstar all the time and we are very proud of them. We understand that there were a few details that you did not like and kept us from giving you the 5 star experience, however we definitely have the commitment to improve in every opportunity area you mention and provide you the best meals and commodities that you expect to ensure your next vacations are flawless. Please do not hesitate to contact us prior your next reservations and we will gladly assist you on any arrangements you may need to ensure you have an outstanding and incredible experience with us. Best Regards
5 out of 5
by Ryan

Posted Apr 12, 2017 on Hotels
Just an awesome all around experience. Can't say enough about how the nice staff was, how good the food was, and just how much my girlfriend and I enjoyed our time there. Well worth the stay.
Comment from Hotel Management
Apr 18, 2017
Hi Ryan, Thank you so much for taking the time to share your opinion with us. We are so happy to learn you enjoyed your stay so much, thank you for recognizing our staff, they do go the extra mile. Please let us know when you are coming back, we would like to assist you making the arrangements. Sincerely, Ángel Regalado Customer Care