Ratings based on 309 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jan 7, 2018
Check in was the worst of any hotel i have stayed at.
Comment from Hotel Management
Jan 10, 2018 by General Manager, Hotel Management
Dear Guest We thank you for taking the time to share your feedback and review our resort. I truly regret we didn’t have the possibility to talk further during your visit to provide you with an amplified service and take care of your needs to change your perception. Please don't hesitate to approach us with any nuisance you experience during your visits as we are always willing to assist you and address any situation. We invite you to contact us we will gladly assist you in any way we can to ensure you a flawless and outstanding time with us on future reservations. Sincerely, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel

Posted Dec 27, 2017
All-inclusive lacked some of the attractions that I was expecting. Food was okay. Service of staff was exceptional; staff did everything in their power to help.
Comment from Hotel Management
Dec 30, 2017 by General Manager, Hotel Management
Hello Javier Thank you so much for your review and for all your feedback. We are sorry to know that we missed the mark this time but please feel free on future visits to contact us and let us know what would you like as we are eager to deliver the amplified service that set us apart. Best Regards Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Families
by A verified traveler from Washington, State

Nice Hotel, Great location, Great food Great Staff

Posted Dec 27, 2017
Pros: The Hotel staff treated us like Kings and Queens. The food was amazing. Awesome entertainment at night. Location was perfect being next to the beach.
Cons: Soundproofing the rooms.
Location: Everything you want to do is all nearby. Not enough time in a 10 day stay to even scratch the surface.
Our stay at the Hard Rock Hotel was wonderful. Great Food, Great Staff, Lots to do, Great entertainment, Awesome Location. There is only one thing that I found that was a negative was that the rooms were not very sound proof. You could here everything that was going on in the halls leading to the rooms. The rest of the experience was TOP NOTCH. I would absolutely recommend to others!!
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
Hello Roger Thank you for taking the time to share this review and all your feedback with us. It's a pleasure to know that we were able to deliver a first great experience at our resort for you; No doubt our team is the best and elements like the entertainment team truly make a difference. I see that there were some details that kept you from having the full rockstar experience; We are committed in creating incredible experiences for all of our guests and I assure you that the suggestions and the areas of opportunity that you mentioned will be taken care of in order to provide you with the best time on your next visits. We invite you to contact us prior next visits and we will make sure you have the full rockstar experience that you are looking for. Kind Regards Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Wonderful resort with amazing staff

Posted Oct 3, 2017
Pros: Staff, activities, shows, spa, music.
Cons: Soundproof hallways. Edit resort credit system to actually be inclusive. Out of the hotel's control: humidity in the rooms, flies in the hallways.
Location: 20 min ride from airport. 10 min ride to swim with dolphins. All other transportation was quick+easy, coordinated by transit staff (Hola, Miguel)!
I just returned from five days at HRHV. This was my first time in Mexico, and my first time at an inclusive resort. I traveled alone and was so grateful and happy to find such a friendly place. The entire staff was kind and patient as I tried to remember Spanish I studied years earlier. The positive attitudes and focus on humor were contagious and just the right fit for me. Fellow guests were very friendly and welcoming as well. Specifically... The front desk staff was so personable and answered my many questions, especially Alberto and Patty (aka Beyonce). The entertainment and poolside staff was a true delight no matter the activity - salsa, karaoke, volleyball, aerobics, yoga - a huge thanks to Edgar, Mario, Manu, Liz, Gabby, Valeria, and Hector. The spa staff was lovely and very attentive, including Eve, Maria, and Rosie. From talking to others, this is a smaller resort, with a few pools and five restaurants (three open per day). It was perfect for me and had a personal connection that doesn't seem possible at a massive hotel. I will definitely be returning in the future. Thank you, HRHV! :)
Comment from Hotel Management
Oct 3, 2017 by General Manager, Hotel Management
Hello Laura We are so glad to learn that your stay with us was terrific and that you enjoyed your time so much. We want to thank you very much for making such an enthusiastic and complete review of your experience and for mentioning our staff members; they truly work non stop to create a unique experience for you and to provide you with the most incredible service you have never experienced before. We thank you for all your feedback, I assure you that our maintenance crew is aware of the inconveniences and will work hard to keep offering you the most memorable time of your lives. We are all very excited for the surprises and innovations we are preparing for this year and we invite you to contact us prior arrival and we will assist you with the details of your trip. We all send our regards and hope to see you soon. Keep Rockin'!! Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler from houston,tx

Very nice hotel

Posted Sep 12, 2017
Awesome service,very nice hotel,will go back next year
Comment from Hotel Management
Jan 15, 2018 by General Manager, Hotel Management
Hello Linda Thank you so much for your feedback, we are glad to read that you had a fantastic experience! We will look forward to see you next time and offer you another amazing time. Please do not hesitate to contact us prior your next visit and we will assist you with the details of the trip. Rock ON!! Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

all inclusive paradise

Posted Sep 3, 2017 on Orbitz
Pros: nice pools, beachfront, great staff!
Location: we only left the resort once for a trip to Rhythm of the Night.
We returned yesterday from a week at this excellent resort. It was our first all-inclusive since our honey moon 31 years ago and we were very pleasantly surprised. The food was great, drinks plentiful, the rooms nice, the beach beautiful and the staff so friendly and accommodating that it made for a wonderful vacation. The evening shows were entertaining and the dancers made an outstanding effort to provide great entertainment.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Dear Shernor Thank you so much for taking the time to share this fantastic experience and for the opportunity of being part of this marvelous vacation. We are so happy to know that after a long wait your trip was beyond expectations. We appreciate all your feedback and definitely we would love to see you next summer or sooner to have another wonderful time. Please feel free to contact us prior next arrival and we will assist you with the arrangements required to ensure you a 5 star vacation. Sincerely, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel closed to the beach

Posted Aug 23, 2017
I did not like the captain seating on the Mexican restaurant, He wasn't very nice to me or my husband. Everyone else super nice.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Hello Jessica Thank you so much for taking a minute to share your experience and for all your comments. We are sorry to hear that your experience in Frida was not top notch like the rest of your trip. We will definitely put special attention on your feedback and we hope to see you again to change the perception and make you feel the amplified service that you are used to. Please do not hesitate to contact us prior next visit and we will assist you with the details. Rock ON!! Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
5 out of 5
by Lydia

Wedding bliss

Posted Aug 14, 2017 on Hotels
Overall it was great! Only issue was the money exchange. They would not exchange my pesos that I took out if their ATM machine because I had already checked out. But when I asked if my mom who was staying longer could exchange it for me they came up with some lame reason why they couldn't do it still! Very inconvenient
Comment from Hotel Management
Aug 16, 2017 by Luis Entrala Fabregas, Hotel Management
Hello Lydia Thank you very much for sharing your experience with us and for taking the time to write a review through this channel. We are very sorry to learn that you had an incident with our front desk team in regards of money exchange. I would like to explain that we do have currency exchange with our front desk team if you want to convert your US cash to Pesos. If you would like to exchange it back, there is bank across the street or the possibility to do it at the airport. Unfortunately this information was not promptly shared and it caused you a discomfort; nevertheless, we hope to see you for your next vacations and we will gladly assist you any way we can. Sincerely. Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
5 out of 5
Recommended
for Everyone
by A verified traveler from N

excellent resort

Posted Jul 23, 2017
Nice beach, clean hotel, excellent service. Highly recommend this resort
Comment from Hotel Management
Jul 24, 2017 by Customer Care, Hotel Management
Hello Biker, Thanks a lot for sharing, we appreciate your comments very much. It's a pleasure for us to serve you and a privilege to have you with us. Please let us know when you are coming back and we will gladly assist you with the arrangements. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Posted Jul 21, 2017
Beautiful facility. Very friendly staff. Excellent food.
Comment from Hotel Management
Jul 21, 2017 by Customer Care, Hotel Management
Hello Nar, Thanks a lot for sharing your comments, we are happy to learn you had such a great experience. Please come back soon, we would like to have another amazing time with you.