Ratings based on 991 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Family Friendly

Posted Jan 13, 2018
Nice resort, not too large. It was great for toddlers with the pools, water slides, ice cream and pizza bars. Our room had 2 double beds which was pretty tight for sleeping arrangements.
Comment from Hotel Management
Jan 17, 2018 by Daphne Fernandez, General Manager, Hotel Management
Dear Scott, Thank you for sharing your experience. We work hard to make our guests happy and are thrilled to read you had a great time. We recommend booking a 2-bedroom suite for your next vacations so you can enjoy the space and comfort for the perfect vacations. Warm regards,
3 out of 5
by A verified traveler from los angeles, ca

Hotel is close to the beach.

Posted Jan 6, 2018
Pros: The staff
Cons: The rooms and food
Location: It’s in a quiet location and the beach is a few steps away.
The first room we got was close to the elevator and dining are and was very noisy. They gave us another room. The rooms are just ok. The staff was friendly and helpful. Glad they didnt try to talk us into going for their timeshare presentations. Food was ok. To get to eat at one of their restaurants, you needed to make reservations way ahead of time. The all inclusive is a good idea especially if you are traveling with children. Overall it was a good hotel.
Comment from Hotel Management
Jan 8, 2018 by Daphne Fernandez, General Manager, Hotel Management
Dear Momo, Thank you very much for taking your time to share with us your review on TripAdvisor. We are glad to read you enjoyed our beautiful beach and facilities. We are also sorry to read that you didn't fully enjoy your vacations. We try our best to make a great experience for our guests and we appreciate your feedback as it helps us improve continuously. We will consider all of your comments to ensure we offer a quality service to all of our guests. Thank you for bringing this matter to our attention. We hope to have the honor of hosting you again so you can appreciate the changes. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, ontario

Christmas bacay

Posted Jan 3, 2018
Great all around all inclusive hotel. Food could be better.
Comment from Hotel Management
Jan 4, 2018 by Daphne Fernandez, General Manager, Hotel Management
Dear guest, Thank you for sharing your experience. We work hard to make our guests happy, so we appreciate your feedback. We hope to see you again soon. Warm regards,
4 out of 5
by A verified traveler

The beach is amazing. The food was awful.

Posted Dec 31, 2017
Our family suite was awesome but the mattresses were awful. The beach was amazing! My kids could play really far out in the water and there wasn’t a huge drop-off. The food was our biggest let down. The food is basically the same in the buffet and the restaurants. Only difference is one is buffet style & one is served to you. No flavor in anything! Very bland. The desserts were awful. Guacamole was always gone by 1-2pm. We needed up getting taxis and finding dinner elsewhere because we were bored of the food after a couple of days. Bottled water was only in your room. Not available anywhere else. The staff was great and very nice! The bartenders were good! They do not skimp on the alcohol. Our kids loved all the fun kid drinks available at the bars.
Comment from Hotel Management
Jan 3, 2018 by Daphne Fernandez, General Manager, Hotel Management
Dear Bran, Thank you for sharing your experience. We work hard to make our guests happy and your comments help us improve the service we offer. Our Food & Beverage manager has received your comment and will take action to ensure we offer a quality service at every opportunity. We hope to have the chance of hosting you again so you can enjoy the vacations you deserve. Warm regards,
1 out of 5
by A verified traveler

Be aware!!!!!

Posted Dec 12, 2017
We stayed at this hotel and we got very disappointed, this is a timeshare resort, They push you to attend the timeshare meeting and it's 3 hours. Wo will not return to this resort again.
Comment from Hotel Management
Dec 15, 2017 by Daphne Fernandez, General Manager, Hotel Management
Dear guest, Thank you so much for sharing your experience with thousands of travelers. Our Vacation Club staff approach our guests at arrival to inform them of all the included services and amenities so they can enjoy their vacations fully. We want you to feel comfortable and at home, so we will be revising our Time Share processes to ensure that we don't upset our customers during the sales approach. We apologize for the incident and assure you it will not happen again and it was an isolated incident. Thank you again for sharing your experience and for bringing this matter to our attention. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

This is a very nice resort.

Posted Dec 5, 2017
Beach is literally a step away. Had a problem with noise but was moved to another room immediately. Great staff. Make your dinner reservations immediately though or you will be disappointed.
Comment from Hotel Management
Dec 7, 2017 by concierge, Hotel Management
Dear Ms. Brenda, Thanks for your comments, your feedback is extremely important in helping us improve the service we provide.
4 out of 5
Recommended
for Families
by A verified traveler from van island BC Canada

Posted Nov 28, 2017
Pros: Various pools for families or adults only, variety of restaurants, resort offered much but compact so nothing was more than a few minutes walk
Cons: General cleanliness in hallways and elevator areas
Nice two week stay, staff made it great .. at the Palapa pool bar it was Pedro, Jonathan , Ivan , Iostavan. At the Bella Casa it was Christopher..at the lobby check-in it was Ceasar and Laura..at the Lobby lounge it was Judith and Perla, in the Amolfi restaurant it was Jose Garcia and his sidekick
Comment from Hotel Management
Nov 29, 2017 by Daphne Fernandez, General Manager, Hotel Management
Dear Barb, It's a pleasure to read you had a great time with us and enjoyed our facilities and friendly service. Your feedback is te foundation for our improvement and your comments will help us offer you an even better vacation n the future. Our staff will be thrilled to read your review. Thank you for sharing your experience and we hope to see you again soon. Warm regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall nice hotel.

Posted Nov 26, 2017
Great place to stay! Entertainment is amazing, food is excellent, and beautiful views. Beach was nice when we could use it. A few days there were sting rays so we couldn’t use the beach.
Comment from Hotel Management
Nov 27, 2017 by Daphne Fernandez, General Manager, Hotel Management
Dear guest, Thank you for haring your experience with thousands of travelers. We work hard to offer memorable vacations and we appreciate your feedback. We hope to see you again. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from La Puente Ca.

Posted Oct 26, 2017
From the time we checked in, to the time we checked out, our experience was great. Room, facilities and food where all great. I would definitely take my family there again.
Comment from Hotel Management
Jan 5, 2018 by Daphne Fernandez, General Manager, Hotel Management
Dear Greg, Thank you for sharing your experience with us. We are happy to read you hd a great time and appreciate your feedback. We hope to see you soon again. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

Posted Oct 26, 2017
This a time-share resort, you do not attend the sales presentation. The staff are very helpful and nice.
Comment from Hotel Management
Oct 30, 2017 by Daphne Fernandez, General Manager, Hotel Management
Dear James, Thank you for sharing your experience with us. Our staff will be delighted to read that they made your vacations special. We will consider your comments regarding our Vacation Club seriously as we want every bit of your vacation to be perfect. Thank you for your visit and we hope to have the chance f hosting you again. Warm regards,