Ratings based on 240 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Two thumbs up!

Posted Sep 21, 2017
We had a fabulous time! The staff was attentive and helpful. The facility was clean and ran smoothly. Would definitely recommend to anyone looking and would stay again, if in the area.
Comment from Hotel Management
Sep 21, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Lauren Thank you for the great feedback of your recent holiday experience at our Occidental hotel and for recommending us to the rest of the travel community. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for this great review of your stay with us, we look forward to your next visit. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from el paso tx

Very friendly hotel staff

Posted Sep 17, 2017
Heads off to all the staff for this hotel as anything I would request the answer was never "no", but it was always let me check with my Manager and get back with you. Yuri, host for the massage sessions took an extra mile to assist me on taking care of my baby as I did not have no one to watch her while I was getting my facial and massage done. A couple of things I believe they need improvement is their food at the buffet area is not very tasty and the mattress are very uncomfortable and old.
Comment from Hotel Management
Sep 21, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Lady D, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,
3 out of 5
by A verified traveler from Queens, NY

Our Puerto Vallarta Vacation.

Posted Sep 7, 2017
We have stayed at the Occidental in Aruba and loved it, so we though we were safe by choosing Occidental in PV. Upon arrival we were checked in fairly quickly as it was low season and no one was there. ( Hotel was 30% full) which was a huge plus. Our room was nice and comfortable, all though the ocean view we requested was not provided. The food was good but nothing to rave about. Go with the all inclusive Royal Club package ( black bracelet). You get a private pool ( no view), but better food, exclusive restaurant up on the 7th floor and room service. The beach is very dirty and smelly. Water is dark not what we expected for Mexico. We are from Queens and we have some filthy beaches. I would say Coney Island has better water and that's a nasty beach. Close to the river so that's most likely why. We did not go in once and we were there for 10 days. The staff however is wonderful. They were all SO SUPER nice and accommodating. Everyone served us and spoke to us with a smile on their face. However we will Never return to that resort due to the water and pool situation. BTw they closed down the bigger pool for renovations so all we heard all day was a jackhammer. A better bet is to go by Barcelo side where the water is nice and clear and relaxing. We checked out 2 days early and spent the rest of our vacation at the Garza Blanca. A MUST see when you are in PV.
Comment from Hotel Management
Sep 9, 2017 by Rodolfo Pacheco / General Manager , Hotel Management
I was deeply sorry to read that Occidental Nuevo Vallarta did not live up to the expectations of a pleasant and relaxing experience. I can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards expected by our guests of the highest level. Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. Hopefully you will give us an opportunity to host you in the future, please do not hesitate to contact me directly.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Beautiful beach and clean hotel

Posted Sep 4, 2017
Check in went smoothly and was quick . We booked an ocean view room , but upon seeing the room I was displeased that it had no balcony /patio so I went and requested to be moved to a bottom floor room with a patio and they had no issues with granting my request . The main pool went under construction the second day we were there . This was upsetting because I was not aware that this would be happening . They gave us access to the royal pool for the inconvience . But the 2 days of jack hammering was annoying . The buffet was disappointing , food was usually cold and not much variation . Carlos the daytime bartender at the main bar was friendly and very welcoming . Overall it was ok . I have stayed at Barcelo owned resorts before and absolutely love them .
Comment from Hotel Management
Sep 8, 2017 by Rodolfo Pacheco / General Manager , Hotel Management
Thank you for taking your time to write your review. We really appreciate your constructive criticism and suggestions shared with us, it’s importance is priceless in an effort to provide comfort and relaxing moments to our guests. We look forward to welcome you back in a not to distant future. Warmest Regards, Rodolfo Pacheco / General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago Illinois

Nice hotel excellent staff

Posted Sep 3, 2017
Overall experience was very good, excellent service but the food was ok
Comment from Hotel Management
Sep 10, 2017 by Rodolfo Pacheco / General Manager , Hotel Management
Thank you for taking the time to post your feedback. Hopefully you will give us an opportunity to host you in the future, please do not hesitate to contact me directly for any pre-arrival assistance.
2 out of 5
by A verified traveler

Poor Service

Posted Aug 30, 2017
This is my second stay at this resort and I will not be coming back. I didn't such as a broken safe we never repaired, the Wi-Fi connection was absolutely terrible even with a surcharge of 300 pesos, and trying to get service, items brought to the room Took four calls and one complaint until I finally got what I needed. The Buffy was absolutely terrible this year, I eat better in a cafeteria then at this resort. It was impossible to get reservations at any of the other restaurants which further decline to my satisfaction. Also just to warn single adults and couples that this is a very family friendly resort with a lot of children screaming and yelling, if you prefer a more quiet adult atmosphere this is not the place
Comment from Hotel Management
Sep 8, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Guest, We are sincerely grateful for the time you spent to share your comments on your stay at Occidental, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from orange County CA

Much better than you pay

Posted Aug 28, 2017
Excellent entertainment, Fabulous staff specially , entertainments acticities was super great
Comment from Hotel Management
Sep 8, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Azin, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Excellent Premium leves hotel

Posted Aug 28, 2017
Great Premium level hotel with 5 Star service... good all inclusive. If you can paid the Royal level is the best option, the normal level is not enough Good... The Beach is not the best in Vallarta
Comment from Hotel Management
Sep 8, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Tomas, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are grateful for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from guilford CT

Very nice, on the beach

Posted Aug 27, 2017
Very nice hotel, the food was good, some of the staff could have been friendlier, entertainment was good. Only 2 complaints- the bed was rock hard and there were too many children
Comment from Hotel Management
Sep 8, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Athena, Thank you for sharing your feedback on your recent holiday experience with us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Rated AAA Stay

Posted Aug 24, 2017
I really enjoyed my stay there.. the staff was exceptional and the activities I enjoyed. The food was amazing and I would definitely stay there again. The hotel was always clean and tidy.
Comment from Hotel Management
Sep 8, 2017 by Rodolfo Pacheco - General Manager, Hotel Management
Dear Maggie, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are grateful for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely,