On the beach, sun loungers, beach towels, windsurfing

Reviews of Riu Jalisco - All Inclusive

3.5 out of 5
Riu Jalisco - All Inclusive
Av. De los Cocoteros, sn-Lote K, Nuevo Vallarta, NAY

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1137 reviews" "
Rating 8 - Good. 338 out of 1137 reviews" "
Rating 6 - Okay. 189 out of 1137 reviews" "
Rating 4 - Poor. 112 out of 1137 reviews" "
Rating 2 - Terrible. 83 out of 1137 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Silvia

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room had no privacy the bathroom And the room were connected , the small fridge was frozen and it was leaking , it made the bathroom sleepery .
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Silvia,Thank you for your comment.We would have liked you to leave our facilities completely satisfied.Please know that we would have been very happy to assist you at the time of your stay, with the maintenance department, always ready to collaborate with the well-being of our guests.Please know that we write down your problems and we will discuss them with the relevant departments to continue improving every day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation! Great resort!
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Jared,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Clee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach area with enough chairs, they worked hard all day long on cleaning guest areas, liked the reservation system for the restaurants, love the ocean in Nuevo Vallarta.
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Clee,We appreciate your kind words about our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are tremendously friendly and helpful. The resort was very fun with many activities for many ages. We were pleased there was so much to do and the food was great. The beach is wonderful and the area around the resort seemed very safe. We will be strongly considering a return!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Jason,We appreciate your kind words about our hotel and the time you have taken to write them.It is of great value to us that you have enjoyed each and every one of the services provided in our accommodation to the fullest.We only wish, from the bottom of our hearts, to welcome you back at any time.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great my only complaint would be we were only able to get towels one time every other time they were out of towels . otherwise staff was great clean rooms
Stayed 4 nights in Mar 2024
Response from Hotel Riu Jalisco Online Reputation Manager on Mar 25, 2024
Dear Brenda,We cannot thank you enough for you great feedback.We will pass on your kind words to our lovely team!Nonetheles, your comment will be shared with the management.Wishing you come back soon.Kindest Regards,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Jacqueline, St George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was fun
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Jacqueline,We are very pleased to have had the opportunity to read your review and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, in the hope of once again providing you with a truly memorable experience at our facilities. We look forward to welcoming you.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food in the buffet was excellent. Chefs took pride in their cooking and preparation. Lots of choices and variety. Vegetables were fresh, lots of them, and cooked well. We enjoyed the small appetizers at dinner. Staff were always cleaning. Washrooms at the beach were kept very clean. Excellent beach access for long beach walks
Stayed 10 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Leslie,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a week stay at this property. I was very pleased with most things. I felt the staff was wonderful and very accommodating. The rooms, restaurants, pool area, and common areas were all very clean! The food was actually quite good, the mushroom ravioli was some of the best I've ever had. We reserved a family room, it was the size of a standard hotel room. This was fine, it was just my 18 year old son and myself. The issue is design, there is no privacy. There is no door between sleeping area and shower. If either of us wanted to shower or change, the other person left the room. The other issue, which may not be an issue for early risers is the continuous slamming metal doors starting at 7:30 am. Not sure if it's housecleaning trying to wake everyone up or if guests are intentionally slamming doors. It's not like a typical hotel with wooden doors, these are metal that slam loud and echo throughout room. Others around the pool were talking about this also. Makes it a challenge to stay out and enjoy the late night activities at the resort when you know there is zero percent chance you can sleep in past 7:30.
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Tracy,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.Please be assured that your comments are noted and will be addressed with the relevant departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Deisy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Isaac Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and great shows
Stayed 7 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Samuel,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Abbigale

Stayed 5 nights in Mar 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Food was good. Drinks good. Beach was great and walkable both directions. Beautiful view in both directions. Staff was friendly and worked hard to make everyone’s vacation special. Tony at the theater bar was great!! Will miss this place so much! Would definitely recommend this resort to my friends and family.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Carol,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and that you had a great vacation with us!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Craig

Traveled with partner
Liked: Cleanliness, staff & service
The resort is a nice property and is laid out well. The food made us both sick. Breakfast by far was the best meal, lunch was the worst. The Italian and Asian restaurants were better than the general buffet. We didn’t try the steakhouse bc we heard it was more difficult to get into. Upon arrival, the toilet wouldn’t flush and the sink wouldn’t drain, the safe was also not working. All was repaired after a call to the front desk except the sink. The service was adequate but not spectacular.
Stayed 6 nights in Mar 2024
Response from Hotel Riu Jalisco Online Reputation Manager on Mar 11, 2024
Dear Craig,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Malinda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Location was further out than we had stayed before. So be prepared for a 20-30 min drive if you plan to go to Puerto Vallarta or the Marina area. Property has a lot of palm trees which were pretty but also obstructed the view of the ocean from pool areas. We were able to see whales jumping out in front of property from the beach which was pretty neat. Rooms were pretty basic, a tad dated. King rooms are weird set up of two twin beds. So if you like to cuddle with your significant other it can be challenging to not end up in crack between beds. Rooms were cleaned daily. Staff were friendly and helpful. Lobby bar at times had 1 bartender causing there to be a line. First all inclusive that you wait in line for your drinks and aren’t waited on. I didn’t really mind but good information to share. Food was disappointing. Restaurants all served similar items. Everyone in our party had upset tummies at some point of our trip if not multiple times. We left for several meals and those meals were the highlight of trip as far as food. Entertainment in evenings was enjoyable. Although I’m not sure the disco tech was open any of the nights we were there. Overall I guess you get what you pay for. This was an affordable option and maybe why property did really standout in many areas.
Stayed 7 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Malinda,Thank you very much for staying at our hotel and for providing your honest feedback.It is concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. Your comments will be shared in order to ensure your experience is not repeated in the future and we do hope you will give us the opportunity to welcome you back in the future. We remain with warm regards, Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Jaime

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place! Food delicious
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Mar 6, 2024
Dear Jaime,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Larry James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Karen Kay, Hugo

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was excellent in all and every position. Very clean in rooms , by pool, grounds and restaurants. Our Air conditioning did not work well and completely quit working our last night. Showers were mostly Luke warm.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Jalisco Online Reputation Manager on Mar 6, 2024
Dear Karen Kay,We cannot thank you enough for your feedback.We feel very lucky, since from all the hotels there are you chose us and you had a nice stay.Thank you very much for being our guest. Your comments will be forwarded for improvements.Hoping you visit us again.Loving wishes,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Susan Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Correen

Traveled with family
Liked: Property conditions & facilities
Family of four, two kids ages 9 & 4. We’ve stayed at several all inclusive resorts the last few years. Both our kids got food poisoning (not eating anything crazy, just basic kid food items) on different days. Talked to several other families during our stay that said they too, experienced getting sick or their kids did as well. Service was great, entertainment was great. Saw cockroaches walking on one of our plates in the Italian restaurant and on the cereal dispensers in the buffet. Beds and pillows both were TERRIBLE. Never ventured into the pool with the swim up bar as the amount of people (and I’m sure, urine) in that pool wasn’t appealing. Only used the other pool which was nice because the island provided shade and entertainment with the iguanas. We enjoyed our time but preferred Riu Vallarta when we were here the time before.
Stayed 6 nights in Feb 2024
Response from Hotel Riu Jalisco Online Reputation Manager on Feb 29, 2024
Dear Correen,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Akram Hossain

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had a decent experience here. The food was hit or miss and were expecting a lot more better quality, considering this was a 5 star hotel. But the worst of it was that, we saw cockroaches in our room. That was absolutely unacceptable and needs to be addressed…
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Akram Hossain, Thank you for taking the time out of your day to give us your feedback. We always strive to provide an exceptional experience to all our guests and it is always troubling to hear that we missed the mark.Please accept our sincere apologies for the inconvenience that has been caused. We are very sorry that you had such an experience with us as this is not our standard.We only wish you would have informed us so we had been able to resolve your issues while you were still here so that you could have left with a better feeling about your stay. Our guests are our number one priority and we try our best to help as much as we can, especially in situations like this. We will be sure to work with our team to avoid inconveniences like this in the future.It is our hope to have another opportunity to serve you in the future and show you what a true RIU experience looks like. Please receive our warmest regards,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Shannon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your lobby could use a makeover, maybe something bright. :-)
Stayed 9 nights in Feb 2024
Response from Online Reputation Manager on Mar 4, 2024
Dear Shannon, Thank you very much for your comment and the good score you gave us on Expedia! We are delighted that we exceeded your expectations during your stay at the Hotel Riu Jalisco.Of course, we also take into account the areas where you see room for improvement.It has been an honor to serve you and we look forward to the next opportunity to pamper you.With kind regardsHotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Diana

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Old facility , food not too good
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 20, 2024
Dear Diana,Thank you for your comment,We regret not having lived up to your expectations regarding our facilities.We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.We would like to extend a cordial invitation to you to return and once again allow us the privilege of receiving you at any of our facilities, with the purpose of providing you with the exceptional experience that we always strive to offer, guaranteeing your complete satisfaction.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

4/10 Poor

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was my 5th time here and my last 3 room locations were awful. Ground floor, back side, with workers and noisy carts moving all day. Mosquitos were so bad couldn't even use the patio. Don't see a way to select a better location as I would gladly pay more. Our bed was two made up doubles pushed together. Ridiculous. Won't return.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Feb 19, 2024
Dear Shannon,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.Please rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority.Thank you again for your feedback and we hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Andres

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was decent but the beds where very uncomfortable and it looks like we got some what appears to be bed bug bites.
Stayed 5 nights in Feb 2024
Response from Online Reputation Manager on Feb 16, 2024
Dear Andres,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity.Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Dawn, Muskegon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Carlos

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good and affordable hotel overall. A bit far from downtown and shopping areas. Staff was nice except for one receptionist that was rude to a few of our friends and scammed us with taxi fees.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Jalisco Online Reputation Manager on Feb 13, 2024
Dear Carlos,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very grateful to you staying with us.However, we regret that we failed to live up to your expectations in some aspects.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Larissa

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beach and pool are great Beach sand did have some trash and debris I don’t think they rake it at all otherwise the grounds are beautiful. Resort was very loud and entertainment went way too late. They had live band start at 1030, splash park was good for littles but otherwise this place is not for families. Family rooms have a dangerous staircase in room not gated for babes or small kids. Restaurant times are very confusing! Stay was just ok. Wont be going back though
Stayed 7 nights in Jan 2024
Response from Hotel Riu Jalisco Online Reputation Manager on Feb 9, 2024
Dear Larissa,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read your stay was not perfect.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.Looking forward to hosting you again.Best Regards,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Earl James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food choices limited and overcooked. Had to eat same thing for 10 days. Not exciting
Stayed 10 nights in Jan 2024
Response from Hotel Riu Jalisco Online Reputation Manager on Feb 9, 2024
Dear Earl James,Thank you very much for choosing us for your holiday and for sharing your kind feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the department in charge for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

VOLODYMYR, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU is nice place for vacations
Stayed 21 nights in Jan 2024
Response from Online Reputation Manager on Feb 8, 2024
Dear VOLODYMYR,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

4/10 Poor

Sage M

Disliked: Property conditions & facilities
Not enough for kids aged 6-10. One baby pool with limited slides. Kids club is for very young children. We wish we had researched this property more. Night shows were lacking too. Average food, drink, service.
Stayed 7 nights in Dec 2023
Response from Online Reputation Manager on Jan 30, 2024
Dear Sage M,Thank you for taking the time to share your experience.We regret that your stay at our hotel did not fulfill your conception in general as our aim is always to please every one of our guests.Rest assured that we will forward all your impressions to our management team for follow up and we truly hope you allow us the opportunity to welcome you again and share a more pleasant experience.Warm regards,Hotel Riu JaliscoOnline Reputation Manager

4/10 Poor

Darin

Stayed 3 nights in Jan 2024

8/10 Good

Livia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property, plenty of food options very family friendly
Stayed 3 nights in Jan 2024
Response from Online Reputation Manager on Jan 24, 2024
Dear Liliana,Thank you so much for choosing to stay with us and your kind feedback! We love to hear you had a great experience and we hope to welcome you back soon. With appreciation, Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, need upgraded comparing with RIU Vallarta and Palace which have been renovated lately Still, nice stay overall
Stayed 3 nights in Jan 2024
Response from Online Reputation Manager on Jan 23, 2024
Dear Daniel,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.Please be assured that we have noted your comments and will address them with the relevant departments.Please know that we would love to have you visit us again so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

2/10 Terrible

Diana, Portland

Stayed 4 nights in Jan 2024

10/10 Excellent

julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, there was my wife and I plus our 4 kids including identical twin 3 year olds. We had two rooms that were always clean, great staff and even better food!! Will definitely go back.
Stayed 4 nights in Dec 2023
Response from Online Reputation Manager on Jan 19, 2024
Dear julia,Thank you very much for your positive review, We are happy to receive the information that you have stayed at our facilities and, have left with great memories.We feel that you have appreciated our efforts and that is what is most gratifying about our profession.We hope you will come back very soon.Yours faithfully,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Alejandro

Stayed 3 nights in Jan 2024

6/10 Okay

Diana

Liked: Cleanliness
Property is nice but rooms are dated If your room is on the outside it’s dark and noisy no need for a patio because you can’t sit outside In room mini bar service is poor Multiple requests for the club so do remained were useless The property and layout is fine but if you are looking for a beautiful ocean view from your room this will not be the right choice for you
Stayed 10 nights in Dec 2023
Response from Online Reputation Manager on Jan 16, 2024
Dear Diana,Thank you so much for your feedback regarding your recent stay.We place great importance in providing our guests with unforgettable experiences therefore we are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Eduardo

Traveled with partner
Its out of date, needs improvement
Stayed 4 nights in Jan 2024
Response from Online Reputation Manager on Jan 30, 2024
Dear Eduardo,We appreciate your time posting a review. As we make every effort to exceed all of our guests’ expectations, we are truly sorry to hear that your experience was unsatisfactory.We hope that perhaps you will give us another chance to prove that we can do better next time.We wish you all the best,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Chantelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive resort is perfect for families. The dining options were many. The drinks were delicious. We had fun at the Neon party. My adult children loved the disco. The beach is swimable. There were plenty of chairs! Tipping got you top notch service! The entire place was immaculate!
Stayed 3 nights in Jan 2024
Response from Online Reputation Manager on Jan 17, 2024
Dear Chantelle,Thank you very much for choosing us and for sharing your review about your last stay. We are most pleased that you had a great vacation with us! We look forward to welcoming you back. With our best wishes we remain, Hotel Riu JaliscoOnline Reputation Manager

8/10 Good

Chad

Traveled with group
Liked: Cleanliness, staff & service
Very nice, enjoy both the pool and the beach easily, only negative was they only have one set of elevators for the entire place. Get ready for a lot of stairs
Stayed 3 nights in Nov 2023
Response from Riu Jalisco Online Reputation Manager on Jan 15, 2024
Dear Chad,It is wonderful to learn that you found your stay of your liking.Our lovely staff will be very pleased to learn that all their efforts were appreciated.Thank you very much!We would be delighted to welcome you again soon.Warmest Greetings,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Liz

Stayed 4 nights in Dec 2023

8/10 Good

Amy

Stayed 5 nights in Dec 2023

6/10 Okay

christine Sylvia, Carlsbad

Traveled with partner
Huge iguanas. Good variety of food. Exercise classes fun.
Stayed 7 nights in Dec 2023
Response from Riu Jalisco Online Reputation Manager on Dec 28, 2023
Dear Christine Sylvia,It is a delight to read your outstanding feedback and learn you liked it.Our lovely staff team is rewarded when they learn that our guests are satisfied.We hope you visit us again soon.Thank you very much!Loving wishes,Hotel Riu JaliscoOnline Reputation Manager

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Carwyn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. We were so disappointed in almost everything at this resort. The food was generally good but not nearly enough wait staff so tablea aren't cleaned, almost impossible to get water or refills, at the buffet your plates aren't cleared. Breakfast finishes at 11am but they stop bringing out fryit, paatries, and lots 9f orher foods at 9:30 or 10am.A lcoholic drinks have very little alcohol, and tons of ice so very watered down. The door to our balcony would't open and our safe didnt work, so i asked the front desk if they could fix them and they said yes, gave us an appointment at 8pm, but no one showed up. Some of the staff are great but most are aparhetic and seem over worked. In general, this resort seems focused on maximizing profots and mi inizing expenditures at the expense of guests experiences. We would definitely not come back and would not recommend to anyone.
Stayed 7 nights in Dec 2023
Response from Riu Jalisco Online Reputation Manager on Dec 28, 2023
Dear Carwyn,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu JaliscoOnline Reputation Manager

6/10 Okay

Katherine

Stayed 5 nights in Dec 2023

10/10 Excellent

Janicke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Riu Jalisco. The property while a bit older is beautifully designed and we really liked how spacious the outdoor areas were. The service was excellent. We stayed in a family suite, which gives you two bedrooms and two bathrooms, a little bar area, a separate little living room with a TV, and a spaces balcony. Each bedroom had a large king size bed, the one bedroom is sort of the general area that you will walk through to get to any of the other rooms. It was perfect for family of 4 plus grandma. There are five restaurants. Regular huge buffet with everything, a Mexican buffet, an Asian buffet, and Italian buffet, and a steakhouse where you order off a set menu. Service at the steakhouse is very slow, it took an hour to get our steaks. We definitely preferred the other restaurants. Overall service was so great, there are lots of bars all over the place, you can get espresso coffees at the sports bar in the morning, or anytime of day really. Tipping goes a long way. the beach is beautiful, there are a lot of palm trees that offer shaded areas to lounge in, there are two adult pools, one with a swim up bar. There are two awesome kid pools, with lots of fun features and slides. There’s also a kids club. We never used it, but it looked like it was a good option for those who would like to drop off the kiddos and have some adult time. Every night had some fun entertainment for both kids and adults. All in all it was an absolutely perfect vacation for us.
Response from Riu Jalisco Online Reputation Manager on Jan 8, 2024
Dear Janicke,It is a delight to read your fantastic feedback.Our lovely staff is rewarded when they learn their efforts paid off.Thank you very much for your being our guest!We would like to have you back soon, Janicke.Loving Greetings,Hotel Riu JaliscoOnline Reputation Manager