Ratings based on 7 Verified Reviews

4.0 out of 5
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Canada

Quiet getaway mood

Posted Jan 6, 2017
Stay and hotel and staff were all okay. BUT, the focus to rope us in and sell us timeshare before we'd even sat for breakfast on day one was really presumptuous behaviour as to why we were there (we knew about the timeshare moment from previous comments, so there was no surprise). The emphasis on "too much" and expansion plans in garden seem so wasteful. The only upgrade the place needs is to extend the footpath which ends mid-lawn to the parking lot! LOVED the gardens, liked the pool and beach area, had impeccable service from all. But would not return - not much around and once a few days had passed, there was no reason to be there other than to chill. Which one of us definitely did! As for the rooms, the opulent space we had was overbearing (a fact which did not seem to apply to the timeshare unit we were shown. Size and feel of those rooms much more comfortable). How does one "fault" an endeavour to perpetuate a Citizen Kane space? The aircon felt unhealthy.
4 out of 5
by Amy from Seattle

Posted Apr 24, 2014 on Hotels
The Villa was gorgeous, the staff was delightful and helpful, the grounds were stunning. The beach was just ok but the various pools were great and not crowded at all. Loved our stay, we'll go back!
5 out of 5
by Jim

Great stay; excellent service

Posted Nov 6, 2012 on Hotels
Wonderful stay in a high end 5 BR 5 Bath villa with private plunge pool. Excellent bedrooms with comfortable mattresses and fine linens. Maid service daily. Great patio overlooking Banderas Bay, main pool and garden areas. Restaurant onsite had good food and was available for breakfast and lunch-- with dinner to be also available during high season. Perfect setting on deck just behind small sandy beach cove. Staff was extremely accommodating and courteous. 25 minutes to Punta Mita or airport. Heat pump style air conditioning is a bit noisy and temp setting can be tricky at first. Hints: Ask staff to turn on AC before arrival to get fastest relief from heat and humidity. Beware of potholes and speed bumps on main road. All in all, a perfect place to relax and enjoy the location.
1 out of 5
by A verified traveler from V

Fatal el servicio

Posted Apr 10, 2017
Fatal el servicio del personal, nos hicieron un cargo doble del restaurante por error suyo y al final se portaron negligentes, con poco tacto y un poco groseros, nada serviciales. Además de que el servicio de limpieza tampoco fue bueno.
5 out of 5
by A verified traveler

Hotel muy bonito y muy amable todo el personal

Posted Jan 4, 2017 on Hotels
Excelente servicio y las villas muy bonitas con todos los servicios
Comment from Hotel Management
Aug 5, 2017
Gracias por sus comentarios, esperamos tenerlo nuevamente con nosotros para que conozca nuestras nuevas amenidades. Saludos cordiales, Miriam De Haro
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 9, 2016 on Hotels
5 out of 5
by A verified traveler

Supero espectativas

Posted Oct 16, 2012 on Hotels
Me encantaron las Villas, la verdad supero mis expectativas, tinene unas habitaciones y espacios sumamente grandes y muy limpio todo, la verdad lo recmiendo ampliamente.