Ratings based on 944 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from British Columbia

Various Issues

Posted Nov 24, 2017
Pros: It was clean.
Cons: See above: > lose the high pressure sales people > warn people of the loud construction noise (we would have selected another hotel had we known)
Location: The location is remote. Walking on the beach is all you can do without a cab ride.
We had several issues which we have made known to both the hotel and to Expedia. Neither has contacted us about our concerns, so I guess they don't really want to know regardless of how much they tell you that your candor helps them improve service. We had big concerns with the high pressure sales job at check in, the loud construction noise coming from the neighbouring property from 8 a.m. to 8 p.m. The location was remote - a taxi was required for all outings except waling on the beach.. The checkout personnel was rude.
Comment from Hotel Management
Nov 28, 2017 by Yarina García. Guest Service Manager, Hotel Management
Dear Guest, We appreciated so much your recent stay at Villa Del Palmar Flamingos Riviera Nayarit and the opportunity to share with us your experience which allow us to know how we are doing and where we may need to make improvements. We truly appreciate all suggestions and feedback; these will help to improve the quality and services. I am sorry that you have felt high pressure, this behavior does not represent the philosophy of our company. We already forwarded your comments to the Sales and Marketing Office in order to modify the overall approach, observing the respect of the limits and keeping the integrity of each one of our velued clients. Thank you for your confidence to share with us your feeling. Regarding the bad service you received from our front desk staff, we assured you that we have taken matters into our own hand to motivate our staff and reflect what our hotel means. We will also be holding training to build basic greeting and problem solving skills. At your service
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary Alberta Canada

Suite on the beach

Posted Nov 5, 2017
We upgraded to a one bedroom and have stayed here many times before
Comment from Hotel Management
Nov 8, 2017 by Yarina García. Guest Service Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave us you comment, we truly feel gratified for having you and your family’s stay with us at Villa Del Palmar Flamingos Riviera Nayarit, and I will happily share your comments with all the staff. We truly hope we get the chance to host you back very soon, please do not hesitate to contact us for any special request. Cordially yours,
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach resort

Posted Aug 21, 2017
My family and I arrived at the hotel and at the check in time we was upgraded to a family 2bedroom suite cause we came to celebrate my husband birthday this was very nice and make us very happy. The room was very clean and mach the Mexico style,the pool amazing and give you the feeling and view of vecation. Must say the all crew in the hotel from the managers till the cleaning lady they all warm ppl very kind ppl Very thoughtful and if u looking to find customer service.... they have it 100% Ismail - Victor Antonio Every one else Thank you all for perfect vacation !!!!
Comment from Hotel Management
Oct 14, 2017 by Yarina García Guest Service, Hotel Management
Dear Bill: Thank you for having taken the time to post your review of your recent stay at Villa Del Palmar Flamingos, I am truly delighted that we were able to provide you with the best service and accommodations; I will gladly pass along your lovely words to all our team members. All of us here at Villa del Palmar Flamingos look forward to pampering you again in the warm and sunny shores of Banderas Bay! Sincerely
5 out of 5
by Gina

A little slice of paradise

Posted Jul 20, 2017 on Hotels
After reviewing numerous sites, I finally settled on Villa del Palmar Flamingos and I so glad I did. The location is perfect if you don't want to be in a crowded area. The hotel is a few miles north of Puerto Vallarta seemingly away from heavy tourist traffic. There is an upper and lower pool area with daily activities like volleyball and water aerobics. The staff is very friendly and helpful; also very fluent in Spanish and English. I've read some other reviews about pool side service being slow. I had no problems. We didn't wait over 10-15 minutes from the time the order was placed until actually receiving the food. Maid service comes daily and the groundskeepers seem to work tirelessly keeping the area clean and beautiful. We stayed in the Deluxe Studio with a kitchette. The space served our needs perfectly; 3 people. The one thing some people may find troubling is the time share presentation. Again, I didn't have a problem with it because people are simply doing their jobs and there could be a trade off such as massage or a meal. Yes, it takes away from vacation time, but they give you a tour of the larger rooms and you're not obligated to purchase anything. Overall, I thought this was the perfect location for a great vacation. I would definitely stay here again and recommend it to anyone looking for a nice getaway.
Comment from Hotel Management
Jul 24, 2017
Dear guest, First and foremost allow me to thank you for the review shared, and for the feedback provided. I am glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Thank you again for your preference, we hope to have you back soon for another unique Villa del Palmar Flamingos Riviera Nayarit experience. Best regards Yarina García Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort on the beach

Posted Jul 14, 2017
This resort is just absolutely beautiful. Tons to do on the beach and the hotel staff are so friendly and helpful. We stayed 8 nights with our two teenage boys in a 1 bedroom. It was perfect!
Comment from Hotel Management
Jul 15, 2017 by Yarina García Guest Service, Hotel Management
Dear Guest, Thank you for having taken the time to post your review of your recent stay at Villa Del Palmar Flamingos, I am truly delighted that we were able to provide you with the best service and accommodations; I will gladly pass along your lovely words to all our team members. All of us here at Villa del Palmar Flamingos look forward to pampering you again in the warm and sunny shores of Banderas Bay! Sincerely
5 out of 5
by Lisa

Posted Jul 13, 2017 on Hotels
Villa Del Palmar Flamingos was absolutely incredible. From the service and the facilities were amazing. The staff was far beyond superior, everyone was extremely pleasant and helpful. Could not say enough good things about the resort. I would definitely recommend it and will return soon.
Comment from Hotel Management
Jul 15, 2017
Dear Guest, Thank you for having taken the time to post your review of your recent stay at Villa Del Palmar Flamingos, I am truly delighted that we were able to provide you with the best service and accommodations; I will gladly pass along your lovely words to all our team members. All of us here at Villa del Palmar Flamingos look forward to pampering you again in the warm and sunny shores of Banderas Bay! Sincerely Yarina García Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pataskala, Ohio

Wonderful Getaway in Nuevo Vallarta

Posted Jul 10, 2017
Pros: I loved everything about it.
Cons: More options to eat.
Pros: -Wonderful pool area, great food, the staff was incredible and really went above and beyond for us. Sergio at la trattoria was the best waiter we've ever had and Reynaldo in the pool area also went above and beyond everyday! -The weather was gorgeous and the rooms were very clean. Cons: - This is a stretch, but a few nights it was confusing what food was being served where. There was a sports bar that we were told was open Thurs-Mon but it wasn't open while we were there. The food at El Patron was just okay.
Comment from Hotel Management
Jul 13, 2017 by Yarina García Guest Service, Hotel Management
Dear Guest, Thank you for taking the time to leave us your comments after your stay with us at Villa Del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. For all of us your comments are important, since they are the tool to improve our quality and service levels and also to highlight the opportunity areas in which you experienced challenge. It is important to let you know, that these areas of opportunity have been addressed immediately. Thank you again for your kind visit, we hope the opportunity to welcome you again and to be able to offer you with the quality and service you expect and deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Great Vacation

Posted Jul 10, 2017
We recently returned from a 10 day stay at the Flamingos. We were greeted by Jose at the front desk and were treated perfectly throughout our entire stay. Our room was spotless every day, and Alberto at the lobby bar kept us informed as to what was happening each evening. We chose the all inclusive option and were very pleased. The food was great
Comment from Hotel Management
Jul 13, 2017 by Yarina García Guest Service, Hotel Management
Dear Guest, Thank you for taking the time to leave us your comments after your stay with us at Villa Del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. All of us here at Villa del Palmar Flamingos look forward to pampering you again in the warm and sunny shores of Banderas Bay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indio, Ca

Beautiful and great beach complex overall!..

Posted Jul 1, 2017
Just simply a great vacation! Would definitely return!
Comment from Hotel Management
Jul 1, 2017 by Yarina García Guest Service, Hotel Management
Dear guest, Thank you for taking the time to send us your comments after your stay with us at Villa Del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. Looking forward for your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Awesome Ocean View w/ Poor Customer Service

Posted Jun 27, 2017
Poor customer service when it came to dining at the bar and ocean view chairs - never brought my drinks, took forever with my food (cold) and charged an automatic 12%+ tips on all bills. Food is low quality, needs seasoning. Hotel cleanliness and comfort was great! Maids are amazing! Very detailed!
Comment from Hotel Management
Jun 30, 2017 by Yarina García Guest Service, Hotel Management
Dear guest, Thank you for taking the time to leave us your comments after your stay with us at Villa del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. It is important to let you know, that these areas of opportunity have been addressed immediately, that every note and suggestions are read and considered in our weekly meeting and with your kind help and time, this is the first step to take our beloved resort and service into the next level. Thank you again for your kind visit, we hope the opportunity to welcome you again and to be able to offer you with the quality and service you expect and deserve. Respectfully,