Ratings based on 459 Verified Reviews

4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice and clean!!

Posted Aug 23, 2017
Or stay was amazing and everything is really nice and clean. Staff we're really helpful and polite. Food was delicious !!
2 out of 5
by A verified traveler from Denver, CO

Eh

Posted Aug 17, 2017
Not a great experience. First off, the wifi is awful. If you need Internet connectivity of any kind, stay elsewhere. The staff was hit or miss. The service in the only restaurant was consistently bad. The room was sub-par, but your mileage may vary based on each room being individually owned and decorated by its owner. Pools were great and the beach is very approachable. Lunch by the pool was excellent. Breakfast and dinners were not great. I'd check out other hotels in the area that have a similar price point.
Comment from Hotel Management
Aug 21, 2017 by Ruben, Hotel Management
First of all, I would like to thank you for have chosen Villa la Estancia to spend your vacation Please accept my most sincere apologies for any experience below your expectations. We appreciate the time you took to let us know such important comments, and please be assured that all departments involved will be properly informed to take immediately action on that matter. Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for. Sincerely, Ruben Avila Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Amazing!!amazing!!! All aspects of the vacation

Posted Aug 11, 2017
Super wonderful staff, amazing resort. Fantastic food!! Would i do it again? Yes, yes, yes
Comment from Hotel Management
Aug 12, 2017 by Ruben , Hotel Management
Thank you for your nice review, we hope to have the opportunity to be your host in a near future. Best regards, Ruben Avila Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from newark ca.

Great hotel and staff !!

Posted Jul 31, 2017
We've been coming here for vacation since 2009 ! It's great for the family ! The beach is great !! The staff are great !!
Comment from Hotel Management
Aug 5, 2017 by Ruben, Hotel Management
Thank you very much for your nice review, is great to know that you enjoyed your vacations with us. We invite you to visit us again. Best Regards, Ruben Avila Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Excellent trip to Nuevo Vallarta

Posted Jul 24, 2017
Pros: quality of the food, size of room, attitude/friendliness of the staff, quality of the resort
Location: right on the beach, great pools. we stayed on the resort over our 7 day vacation
7 day trip with two kids 4 and under. The size of the rooms (1500+) sq feet., location, ease of access to the beach, quality of the food was fantastic. We have been to several all inclusive / beach resorts in Mexico, Caribbean, etc and this ranks at or near the top
Comment from Hotel Management
Jul 29, 2017 by Ruben, Hotel Management
Thank you for your recent visit in Villa La Estancia your Home by the Sea, we thank for nice review and hope to have the opportunity to serve you in a near future. Sincerely Ruben Avila Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Jul 18, 2017
For an all inclusive deal, still needs significant improvement. The waiter at casona restaurant really slow, mainly breakfast. Jacuzzi at the swimming pool didn't work, although I told the staff to switch it on.
Comment from Hotel Management
Jul 21, 2017 by Ruben Avila , Hotel Management
Thank you for your feedback we appreciate it and we apologize for the inconveniences encountered during your stay. Thank you again and best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Sammamish, WA

Luxury and luxuriance in a haven of peace

Posted Jul 5, 2017
Pros: We loved the serenity and elegance, and the easy access to activities inside and outside the hotel.
Cons: n/a
Location: You can lay by the pool and the beach's lounge chairs. There are many outside activities offered by Vallarta Adventures only a phone call away.
From the time we arrived when Esteban checked us in and we were welcomed with champagne and hand massages, we knew we were in a special place. The hotel is elegant, fragrant, and impeccably clean. As we stepped outside, guided by our bell boy to our room, we were awe struck by the beautiful grounds. A thick grass cut to perfection was sprinkled with multicolored flowers, plants, bushes, and tall palm trees. The sparkling swimming pools were inviting and lined with lounge chairs. In the distance, the surf from the blue green ocean was providing a magical ambient sound, only partially covered by chirping birds and the clear flowing water from various fountains. Around us, reaching a height of about 7 stories, the hotel's building orientation suggested that everyone had an ocean view. Pictures did not do any justice to the beauty of the place: humming birds, butterflies, emerald iguanas, scurrying crabs, pelicans flying overhead along the shore... We even saw a turtle readying herself to lay her eggs on the beach. It was magical.
Comment from Hotel Management
Jul 23, 2017 by Ruben Avila , Hotel Management
Thank you for such a nice review and for your feedback regarding the facilities. Villa La Estancia Riviera Nayarit is indeed a great option for adults although children really enjoy the facilities as well, our beautiful resort and the professional staff are always eager to take care of families and to exceed even the utmost sophisticated guest´s requests Thank you again and hope to see you son Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago Suburbs

Excellent hotel and amenities right on the beach!

Posted Jun 30, 2017
Pros: Well kept property and the staff was pleasant.
Cons: Update the room card key system
Location: Location was very secluded and it took some driving to get into town.
We originally went on vacation to be with family in Guadalajara and see the sites, which then led to a road trip to Puerto Vallarta. So we went on an exploration of the area with no reservations or any idea of where we would stay. When in Puerto Vallarta, we then proceeded to see if any hotels had openings as a walk-in. To my surprise, all hotels were fully booked!!??, even though the time we were there was not during a high travel time period. So I proceeded to use Expedia for recommendations in hotel availability. A list of hotels came up, I decided to go with La Estancia without even knowing anything about the place. Were we pleasantly surprised!! This place was beautiful and well worth the money.
Comment from Hotel Management
Jul 23, 2017 by Ruben Avila , Hotel Management
I personally want to thank you for staying at Villa La Estancia Riviera Nayarit and for having taken the time to post your review. Thank you again and best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Customer Service, very Clean

Posted Jun 27, 2017
Pros: The staff was very nice
The Hotel is extremely clean. The Staff was very nice, with smile on their face.
Comment from Hotel Management
Jun 29, 2017 by Ruben Avila , Hotel Management
Thank you for your nice review, will be our pleasure to be your host in a near future. Best Regards from Villa La Estancia "Your Home by the Sea"
3 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Beautiful property, mediocre service

Posted May 30, 2017
Pros: The property, the pool, the rooms.
Cons: Service, Service, Service. Management should care more for providing a customer service up to the standards of the property quality.
Location: MEGA Comercial Mexicana supermarket about a 3 minute car ride away. Bucerias town about a 10 minute car ride away, with many nice restaurants.
The property is beautiful and very nicely maintained. The pool and garden area is very nicely laid out. We had a two bedroom suite with a full kitchen and 3 full bathrooms. It had a large terrace with a great ocean view. However, few issues made our stay rather uncomfortable. For the amount that we paid for our stay, we would not have expected these kind of issues. I would attribute these to poor management. First, our check in process took about 25 minutes to complete and we were the only ones checking in, with no line up waiting. We tried the restaurant for breakfast on our first day and decided not to return during the rest of our stay. Food was OK but service was very slow. We even had to get up ourselves to grab menus and serve ourselves coffee as the waiter would not show up. There was no buffet service, only menu service. This slow service also took place at the pool restaurant, where we waited 45 minutes for a burger and two salads. The main issue we experienced was that the key cards for the room door never worked. Every time we needed to enter our room we had to go to the lobby and ask that someone come up with us to open the door. This was very frustrating. They tried re-programming our cards but made no difference. At one point we decided to leave the room door open whenever we went to the pool. At checkout, they did not want to provide an invoice. It is clear that management does not know the importance of customer service, as in a major hotel chain.
Comment from Hotel Management
Jun 29, 2017 by Ruben Avila , Hotel Management
First of all, I would like to thank you for have chosen Villa La Estancia to spend your vacations. We have received your comments regarding some inconvenience that you encountered during your stay with us. Please be assured that it is our intention that all of our customers leave with a feeling of peace, relaxation and the knowledge that we have done our outmost to provide them with an enjoyable stay. Please accept my most sincere apologies for any experience below your expectations. We appreciate the time you took to let us know such important comments, and please be assured that all departments involved will be properly informed to take immediately action on that matter. Thank you again for your comments and we hope to have the opportunity to in a near future to provide you excellent service. Best Regards,