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This was our first time to the Pacific coast and first time to an Iberostar resort. It was beautiful and the resort did not disappoint! The resort is a good distance away from other resorts so there is endless beach to take walks on. The resort is nicely spread out and always immaculate! The staff ...
This is our fifth year staying at this hotel and we loved it again! The food is excellent the staff wonderful and while not directly on the beach the pool area is great and the sister property is a short golf cart ride away and on the beach. The beach in Neuvo Vallarta is perfect for long walks and ...
The only bad thing I could say about our stay is it wasn't nearly long enough.We just left and we are already trying to figure out how to get back.LOVE, LOVE, LOVE this place.
Everything was perfect. Relaxed check-in with drinks, room was ready and had Champagne waiting, room opened up to the beach, all facilities were spotless, meals and service were punctual, all personnel were happy and greeted us by name.
Kid friendly pools. Lots of activities for the kids. Need to upgrade some of the sports equipment for mini golf and tennis. The internet is way too expensive. Buffets are quite good in variety and quality, however the sit down evening meals are of delicious fine cuisine and highly recommended. The ...
A week of feeling safe and attended to with plenty of activities for the active minded and plenty of pools, drinks, and eats for the slower paced activities of enjoying beach and pool side.
The hotel is very nice - this was our 4th visit, but the staff is what keeps us coming back. You know the management is good when you see the same employees year after year! Excellent customer service and superb location!
Quiet and clean. Very friendly staff. I forgot breakfast was included and one morning they brought it in front of my door. Excellent location to rest and relax. Taxi to downtown was 190 return was 250 pesos. Rent a car if you're there to tour. Excellent and famous restaurant was walking distance ...
They R making improvements every year to address any complaints, They ask what your concern R so they do read and pay attention, I have been 5 times so that should tell U they R doing a good job, I am very hard to please,
This was our second time and the experience was pretty much the same. The hotel really needs to work out the bugs in their check in process, perhaps it’s because many staff maybe new. It took to long to check in, but other than that everything was fine. The staff is responsive and the place is new ...
This hotel is a wonderful place to vacation. The rooms were large, clean and well cooled (but no balconies). By far the best part of the hotel was the delicious food and the friendly and helpful staff. At every turn the staff tried to make our stay as comfortable and enjoyable as possible.
Lovely pool area and proximity to beach is great. Very friendly staff - food good to excellent. Breakfast / Lunch can get a bit samey as to what you find yourself eating at the Buffets. Ciao & Zen in particular had great menus and service, it's great to be able to order as much as you like and not ...
There were no drawers or cabinets...just tables to hold our clothes. Nice granite tables but very limited shelf space. The a/c operates when the key card is in the slot. Pool is small - due to heat of the day, was like a hot spa. Unfortunately for us, the chef /cook had a family emergency and we ...
We only stayed one night men route to another destination. They do a great job at the water park, entry is included for registered guests.
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