Ratings based on 36 Verified Reviews

2.6 out of 5
38% of guests recommend
2.8 Room cleanliness
2.6 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by Timothy

Posted Feb 11, 2017 on Hotels
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
thanks for your review it was pleasure to serve you hope to see you again
4 out of 5
Recommended
for Everyone
by A verified traveler from dubai

Nice place middle of the xity

Posted Aug 9, 2016
Easy access to all places in Riyadh ... Staff are good except vegitarian foos
Comment from Hotel Management
Jan 13, 2017 by E-Commerce Team, Hotel Management
Dear Irfan thanks for your comment was pleasure to serve you wishing to see you again in our hotel
3 out of 5
by A verified traveler

Customer service is key, unfortunately not here.

Posted Jul 10, 2016 on Hotels
Front desk refused to accept that I had made this reservation on Hotels.com. He continued to insist that I had made the reservation through expedia, which I didn't. He became more and more irate. He refused to accept that breakfast was included in the reservation. He told me that I would have to pay 200 Saudi Riyals (about 50 USD) to have breakfast brought to my room, because the restaurant was closed due to Ramadan, understood, but Hotels in Saudi Arabia keep their kitchens open, the menu in my room said room service would cost 20 riyals for delivery. I noticed a variety of issues, as follows: the bed smelled like body odour. The bathroom was not stocked with shampoo, soap, and the electrical outlets weren't working. No hot water boiler, no tea or coffee. Fruit juices in the refrigerator were expired. Reported this to the clerk; I walked away from his yelling. Tried to check out early, asked for a refund and he refused. He tried to charge me for cookies in the room, but since there was no breakfast, I told him I would not pay for cookies. I persisted to request my refund and he yelled at me, being very dismissive. I demanded to speak to the manager but he refused. He threatened to call the police. I told him to call the police. The manager(s) showed up. They were helpful and kind. No refund, they did switch me to a suite.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Posted Apr 27, 2016
good hotel, good food and nice staff, the location is not so good, also the hotel havn't it's own parkings
Comment from Hotel Management
Jan 13, 2017 by E-Commerce Team, Hotel Management
Dear Riyad, thanks for your comment pleasure to serve you and wishing to see you again in our hotel best regards,
1 out of 5
by Rashed from Albtha

bad location

Posted Mar 19, 2016 on Hotels
Bad experience crowded area no parking pad smell
1 out of 5
by A verified traveler

not a place to stay unless you are hopeless

Posted Sep 14, 2014
not a place to stay unless you are hopeless to find another
3 out of 5
by nomad from ksa

Short Hop Stay

Posted Aug 28, 2014 on Hotels
I arrived at 1AM and left at 9 AM. I just needed a somewhere clean to put my head down for the night - this place was cheap and cheerful
3 out of 5
by A verified traveler

Dr

Posted Apr 28, 2014 on Hotels
Noisy not comfortable
5 out of 5
Recommended
for Everyone
by SULAIMAN from Oman

Nice hotel , good facilities like WIFI , Breakfast

Posted Jan 15, 2014
Pros: Big room WIFI
Cons: Breakfast
Location: More resturants and shops
The staff is very cooperating Hotel's location in a very crowded area
2 out of 5
by عبدالله المباركي

This traveler left a rating score only Posted Nov 6, 2013 on Hotels