Ratings based on 522 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from WV

Dumpy hotel with unaccommodating desk clerk

Posted Mar 15, 2017
Pros: Breakfast was ok, and the room was clean.
Cons: The room reserved for us was old and worn, as was the hall carpeting. If this was indicative of the entire hotel, it needs a major upgrade/renovation.
This Best Western did not measure up to the room presented in the picture! The hall carpets were stained and worn, the room was badly in need of updating, and the bed was sagging. Arriving at midnight - after a long, late flight - the first-floor room had the feeling of a basement room. When we requested a different room, the desk clerk told us that the only other king room available was "missing furniture." We asked for any bed configuration, and he said that since we reserved and paid through Expedia, he could not change our "room classification," and our only option was the assigned room. He made no effort to make us more comfortable, and was not very courteous. The room was clean, but that is about all I can say about it in a positive light. I would not recommend this tired old hotel to anyone.
Comment from Hotel Management
Mar 18, 2017 by BW Guest Services, Hotel Management
Hello Trish, I am so sorry to hear we were not able to make you comfortable! The desk clerk was correct about changing the room type as Expedia likes for you to contact them for any changes to the reservation. The room that he was talking about did have furniture in it but was missing a few items. While technically the room was out of service, it was clean and rent-able, just not up to par with our other rooms. I believe the desk clerk was trying to get you into a clean room that is up to the standards of our other rooms. Thank you for your feedback and once again, I am sorry that we were not able to get you into a comfortable room during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hendersonville, NC

Beautiful hotel in good area

Posted Mar 13, 2017
Hotel is beautiful and close to shopping mall, movies and good restaurants. The only thing I did not like is the breakfast room which was a claustrophobic, interior room with no windows.
4 out of 5
Recommended
for Everyone
by A verified traveler from Va

affordable friendly staff good small breakfast

Posted Feb 2, 2017
Pros: everything friendly staff
Cons: nothing
Location: great restaurants movies
Hotel provides free airport shuttle... good cookies in lobby we played cards in the lobby area before going to bed. found it it be a great pre flight place to stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay!

Posted Jan 23, 2017
Was a great stay. Great location. Staff was very nice and the room was clean. Breakfast was good too! Will stay again if needed!
5 out of 5
by J

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 25, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
The staff and hotel were great. The only draw back were some very noisy guests who were disruptive from 5 to 7 am. Other than the noise the stay was very good.
4 out of 5
by Michael

Misleading advertising on military discounts!

Posted Dec 25, 2016 on Hotels
Didn't like answer I received about military discount, used excuse room rate was cheaper than discount, that's a cop out and bad answer, if I wasn't in Roanoke for a funeral, would have walked out and found another one. Never like that answer, if you don't give one then post it online and quit advertising you do!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2016 on Hotels