Ratings based on 156 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Posted Mar 9, 2018
Friendly staff. Quiet hotel and great location. Shops and restaurants close by. Good breakfast and clean rooms. Just tired, needing carpets and an update.
for Everyoneby A verified traveler from Richmond, VA
Very ComfortablePosted Feb 25, 2018
I stayed for only one night due to my Alma Mater activities. I must say tbast I slept very well. They put the comfort in Comfort Inn. Also, the complimentary hot breakfast is superb and satisfying. This will definitely be my first choice whenever I am in the area again!
for Everyoneby A verified traveler from Tennessee
Clean Convenient Hotel at Valley ViewPosted Jan 10, 2018
Comfort Inn Airport in Roanoke is a clean, attractive hotel located in the Valley View shopping area, immediately adjacent to the airport. I enjoyed their hot breakfast which featured a Golden Malted waffle maker with batter, eggs, omelettes, bacon and sausage (on two different days). My room overlooked Interstate spur 581 traffic about a quarter mile away. One morning I watched the fleet of UPS trucks departing for their deliveries that day. On that side of the hotel there was some slight traffic noise, but not enough to disturb sleep. The bathroom was clean with vent running whenever the light is on with a heat lamp in the ceiling. The short, dense carpet was clean and the mattresses soft but reasonably firm. I plan to stay there again.
Posted Nov 21, 2017 on Hotels
The hotel is a little on the run down side. There were broken tiles around the tub in the bathroom, and the bed frames were not very sturdy. The front desk staff was wonderful!
for Everyoneby A verified traveler
Good not greatPosted Nov 21, 2017
Room had a very nice desk for work, did not have an outlet to plug a laptop into without unplugging the desktop lamp. Also had a dripping faucet in the bathroom.
for Everyoneby A verified traveler from Newport News, VA
Great!Posted Nov 21, 2017
The hotel staff was awesome! It was a crazy wedding weekend and the staff went over and beyond to keep us straight. A big thank you to Ms. Brenda at the front desk!
Posted Nov 20, 2017 on Hotels
Very good hotelPosted Nov 20, 2017 on Hotels
Nice hotel, good price, and location
Rude staff following silly policiesPosted Oct 21, 2017 on Hotels
Room was a fair price for a decent room. No complaints about comfort, size, etc. Was there for a Sunday soccer game with my boys and had work to do prior to the following week. Lost track of time and looked up and it was 10:45, so I had my son call the front desk to request an 11:30 checkout. Front-desk (Brenda) said "no, you have to be out now." I had my son then ask for 10 lousy minutes so we could quickly pack up, and the response was "no you have to be out by 11:00 or you will be charged another night." So literally cramming items to leave, we were able to depart at 10:59. There were 5 cars in the parking lot. This is not a resort destination. Why in the world would you not allow a guest that had an otherwise pleasant stay a lousy 10 minutes to properly pack and leave. I call on three separate occasions the following week and asked for the General Manager, who was always unavailable. I requested a call back at a convenient time. NO response from management. This staff and their policies are a joke, and counter to reasonable customer service. Neither my family nor my money will EVER stay here again.
by A verified traveler
Disgusting Bugs in the RoomPosted Oct 17, 2017
Pros: Convenient location near mall
Cons: Lack of bugs. Hire an exterminator. Don't make apologies for the filthy rooms.
There were disgusting nasty bugs all over the room. When I asked the people at the front desk (and showed them the photos I had taken on my phone of the bugs), I was told that these were stink bugs, they were very common in the South, and there was 'nothing you can do about it.' Several members of the hotel staff confirmed that they have these bugs in their home as well. No thanks! I'll stay somewhere without bugs. Disgusting!!!