Ratings based on 163 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Winchester, VA

Weekend basketball camp crash pad

Posted Apr 21, 2018
Pros: Location, comfortable, friendly staff, For the price, the property is better than expected, rooms are up to date and clean
Location: Valley View Mall, and a lot of food options, Spectrum Sports Academy, the Regional Air Port.
Overall the Hotel was very well kept and clean. Curb appeal is inviting and the lobby is clean and professional. The staff that we encountered were very friendly. The property is conveniently located to places to eat and shop. Getting around by car in the area can be tricky due to the hi way and the roads being designed around the airport. Will stay here again without hesitation.
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis, Hotel Management
Thanks so much for the great review. I'm glad you enjoyed your visit with us and I hope the basketball camp was a success.
2 out of 5
by A verified traveler

Posted Apr 16, 2018
Bathroom remodel by amateur, tole over wallpaper, no mastic, no grout, tile missing, cover on tank does not fit.
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
I'm sorry your room wasn't up to par. I will certainly look into the poor condition you state and make sure changes are made immediately. Thanks so much for the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staffs

Posted Apr 8, 2018
Staff at check in was very helpful since I wanted to leave my vehicle at the hotel. She gave me all information before I decided and she set up everything for me without any hassle. Room was okay for the price since I stayed only one night.
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for staying with us and I'm glad we were able to help with leaving your vehicle.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Nice stay close to my parents

Posted Mar 30, 2018
Pros: Convenient
Location: Near everything.
We drove overnight from Toronto, arriving early Saturday morning and was able to stay for a few hours then and able to do things with my parents who lived near by. The proximity to my parents house was nice. Great facility!
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for staying with us. I hope you will visit us again when you come to visit your parents.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 29, 2018
Very comfortable and clean . Could use some updating though
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for your comments. We are just beginning to do some updating. We are currently working in the breakfast bar area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2018
Friendly staff. Quiet hotel and great location. Shops and restaurants close by. Good breakfast and clean rooms. Just tired, needing carpets and an update.
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for the comments. We are beginning our renovation project and currently working in the breakfast bar area for more space and a new look.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Very Comfortable

Posted Feb 25, 2018
I stayed for only one night due to my Alma Mater activities. I must say tbast I slept very well. They put the comfort in Comfort Inn. Also, the complimentary hot breakfast is superb and satisfying. This will definitely be my first choice whenever I am in the area again!
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for your kind words. We look forward to your next visit with us.
5 out of 5
by A verified traveler

Posted Jan 25, 2018 on Hotels
Good place to stay! Conveniently located with easy access to airport. Also appreciate the shuttle service to the airport. Thank you for the kind hospitality!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Clean Convenient Hotel at Valley View

Posted Jan 10, 2018
Comfort Inn Airport in Roanoke is a clean, attractive hotel located in the Valley View shopping area, immediately adjacent to the airport. I enjoyed their hot breakfast which featured a Golden Malted waffle maker with batter, eggs, omelettes, bacon and sausage (on two different days). My room overlooked Interstate spur 581 traffic about a quarter mile away. One morning I watched the fleet of UPS trucks departing for their deliveries that day. On that side of the hotel there was some slight traffic noise, but not enough to disturb sleep. The bathroom was clean with vent running whenever the light is on with a heat lamp in the ceiling. The short, dense carpet was clean and the mattresses soft but reasonably firm. I plan to stay there again.
4 out of 5
by Brooke

Posted Nov 21, 2017 on Hotels
The hotel is a little on the run down side. There were broken tiles around the tub in the bathroom, and the bed frames were not very sturdy. The front desk staff was wonderful!