Ratings based on 257 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Tracey

Posted Feb 19, 2017 on Hotels
We were treated so good and I called a week before our reservation to see if I could make different arrangements for our checkout time and I told the lady that it was my husbands & my 23rd anniversary, she said it would not be a problem. When we arrived at the hotel our room had been upgraded to a spa room and we found a card and gift bag full of treats wishing us a Happy Anniversary. How amazing. I would definately stay there again.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Tracey, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are also very grateful for your kind words regarding our hotel and staff. It was an honor to be able to host you during this special occasion in your life. If it is special to you then it is special to us and we will always do everything in our power to ensure that your experience matches the occasion. It is rewarding to hear that our efforts have made an impact on you during your time here. Thank you once again for staying with us and we hope to see you again in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
by A verified traveler from r

This is not Marriott

Posted Feb 17, 2017 on Orbitz
Front desk people low friend. Housekeepers knowing early rushing before chevk out. Pool too cold.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Shower danger caution.

Posted Jan 17, 2017 on Orbitz
Pros: Very Clean room quiet in great location.
Cons: Fix the tub non slip strips for now but replace soon.
Location: Driectly off highway and several food option very close.
The Hotel is nice in good area food and hwy all close. Check in good room very nice and clean . King bed was comfortable and 4 pillows were great. Sink in room outside bath drained slowly but ok. Coffee maker stuffed in corner of sink not very inviting. There is a restaurant in hotel so no free breakfast. Biggest problem is shower bath stall combo. Dangerous very unsafe. Tub is deep V shape and no grip strips on tub making it so slippery i almost fell thanks to handle on wall by water control which was very hard to control slight touch too hot or too cold ??? . . I was forced to take a bath (my first in 40 years) NOT HAPPY.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Pros: Staff and facility excellent.
Relaxing evening after a 10 hour drive. Steve and Mandy in the Bistro Restaurant/Bar were great! Made us feel right at home. Will definitely stop here again on our next trip south from Canada.
Comment from Hotel Management
Jan 3, 2017 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your choice of this hotel during your time in the Roanoke Valley. We also appreciate your kind words regarding our hotel and staff. Steve and Mandy are excellent and great representatives of Marriott and this hotel. They exemplify what Hospitality is supposed to mean and we are glad they made an impact on you during your time here. Thank you once again for staying with us and we hope to see you again in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Great stay!! Check in was quick and easy, room was clean and nicely decorates, and the bed was comfortable! Would definitely stay again!
Comment from Hotel Management
Dec 26, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We would also like to thank you for your kind words regarding our hotel and staff. Our staff works very hard to provide the cleanest, most comfortable atmosphere possible for our guests. They are delighted to know that their hard work has made an impact on you during your stay with us. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2016 on Hotels
5 out of 5
by A verified traveler

Great for free airport travel.

Posted Nov 28, 2016 on Hotels
Just fine. They need softer pillows.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate you staying with us and we are grateful for the nice comments you had regarding our hotel and staff. We are glad that you enjoyed your stay and want to thank you for your feedback. We will use this as another opportunity to improve in any aspect possible and elevate the guest experience. Thank you once again and we hope to see you again in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
Recommended
for Everyone
by A verified traveler from washington, United States of America

Nice hotel

Posted Nov 27, 2016
Nice hotel close to restaurants and downtown. Room was clean however the bathtub needs to resurfaced.
Comment from Hotel Management
Dec 1, 2016 by Joe Bender, Hotel Management
Dear Kevin, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are very glad to hear that you enjoyed your stay with us. We are delighted that our housekeeping department's efforts and commitment to cleanliness have made an impact on you during your stay. We have passed your feedback regarding the bathtub to our maintenance staff so they may address the issue. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
by A verified traveler

Posted Nov 20, 2016
Pretty nice, room a little smaller than expected. Hot tub was never empty to be able to enjoy it. No rooms with hot tubs. Great price for what you get. No free breakfast
Comment from Hotel Management
Dec 1, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you so much for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your patronage and are delighted to hear that you enjoyed your stay. We are sorry that you did not get to enjoy the Hot Tub during your stay here. We hope that you will stay with us again next time you are in the Roanoke Valley and hopefully get to use more of the features of the hotel. Thank you again for staying with us. Sincerely, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
We only stayed 1 night but it was comfortable and convenient to downtown Roanoke.