Ratings based on 83 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Pros: Staff and facility excellent.
Relaxing evening after a 10 hour drive. Steve and Mandy in the Bistro Restaurant/Bar were great! Made us feel right at home. Will definitely stop here again on our next trip south from Canada.
Comment from Hotel Management
Jan 3, 2017 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your choice of this hotel during your time in the Roanoke Valley. We also appreciate your kind words regarding our hotel and staff. Steve and Mandy are excellent and great representatives of Marriott and this hotel. They exemplify what Hospitality is supposed to mean and we are glad they made an impact on you during your time here. Thank you once again for staying with us and we hope to see you again in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Great stay!! Check in was quick and easy, room was clean and nicely decorates, and the bed was comfortable! Would definitely stay again!
Comment from Hotel Management
Dec 26, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We would also like to thank you for your kind words regarding our hotel and staff. Our staff works very hard to provide the cleanest, most comfortable atmosphere possible for our guests. They are delighted to know that their hard work has made an impact on you during your stay with us. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
Recommended
for Everyone
by A verified traveler from washington, United States of America

Nice hotel

Posted Nov 27, 2016
Nice hotel close to restaurants and downtown. Room was clean however the bathtub needs to resurfaced.
Comment from Hotel Management
Dec 1, 2016 by Joe Bender, Hotel Management
Dear Kevin, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are very glad to hear that you enjoyed your stay with us. We are delighted that our housekeeping department's efforts and commitment to cleanliness have made an impact on you during your stay. We have passed your feedback regarding the bathtub to our maintenance staff so they may address the issue. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
by A verified traveler

Posted Nov 20, 2016
Pretty nice, room a little smaller than expected. Hot tub was never empty to be able to enjoy it. No rooms with hot tubs. Great price for what you get. No free breakfast
Comment from Hotel Management
Dec 1, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you so much for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your patronage and are delighted to hear that you enjoyed your stay. We are sorry that you did not get to enjoy the Hot Tub during your stay here. We hope that you will stay with us again next time you are in the Roanoke Valley and hopefully get to use more of the features of the hotel. Thank you again for staying with us. Sincerely, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
3 out of 5
by A verified traveler

Will Not Be Back

Posted Oct 3, 2016
Needed a room on short notice to visit our son in college. All hotels near school were booked so we chose this hotel. For $150.00 we expected clean, renovated, etc. We got run down and musty. Staff were nice but ants in the room, hair on the "clean towels" (not ours), run down decor etc. We will plan ahead next time and find a hotel that is worth the price.
Comment from Hotel Management
Oct 5, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We certainly appreciate your choice of this hotel and we are absolutely devastated to hear that your stay involved all these issues. We are very sorry that these things occurred during your stay. This is not indicative of our hotel or our standards. We have communicated with the managers and staff of each department involved and we are actively working to ensure that this is an isolated incident and does not happen again. We appreciate your feedback on this matter. Hearing from our guests is the only true measure of how we are doing as a hotel and as a staff. We are grateful to you for helping to bring these matters to our attention so that we may address them. We hope to have an opportunity to serve you again in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Stay

Posted Sep 14, 2016
Pros: Quiet, Clean and Friendly Staff
Cons: Need someone that knows how to fix a mixed drink. We got Margarita's on the rocks and they were not good at all.
Location: Great Location, near the Hotel Roanoke, it was close for the commute
Staff were wonderful, my roommate ended up with a massive migraine and I went to the front desk, they got what I needed for her, then arranged for me to get shuttled to my destination, so that when she was able, she could attend the seminar too.
Comment from Hotel Management
Oct 2, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Roanoke Courtyard by Marriott. We are so glad that you enjoyed your stay with us. I am delighted to hear that my staff took care of you and your roommate during your time here. That is the Marriott way and we are happy to live up to that standard of guest service. We will also do some training and quality control to ensure that our bartenders can make a quality margarita to serve to our guests. Thank you for your feedback and we hope to see you again in the future. Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2016
check-in was quick and easy. Room was spacious and clean.
Comment from Hotel Management
Feb 29, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you very much for your kind words regarding our hotel. We appreciate you choosing the Courtyard by Marriott Roanoke Airport during your stay in the Roanoke Valley. Our staff works very hard to ensure that each guest experiences Marriott's legendary guest service. It is both humbling and rewarding to know that those efforts have made an impact on you. Thank you once again for staying with us at the Courtyard by Marriott Roanoke Airport and we hope to see you again in the future. Sincerely, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Posted Feb 18, 2016
It was good. Pool was decent. Food overpriced but staff was amazing
Comment from Hotel Management
Feb 27, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you very much for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your choice of this hotel as well as your kind words regarding our hotel and staff. We hope to see you the next time your travels bring you to Roanoke. Sincerely, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Last minute booking

Posted Feb 9, 2016
The staff was very courteous, informative &!professional. I would definitely stay there again, whenever I am in that area.
Comment from Hotel Management
Feb 27, 2016 by Joe Bender, Hotel Management
Dear Michelle, Thank you so much for staying with us at the Courtyard by Marriott Roanoke Airport. We would also like to thank you for your kind words regarding our hotel and staff. We certainly try our best to make sure that every guest experiences Marriott's legendary guest service. Thank you once again for staying with us and we hope to see you in the future. Sincerely, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff,

Posted Jan 24, 2016
I was very happy with my stay. I was able to have a cocktail after a long and difficult day of travel when I arrived, a good workout in the morning and a healthy breakfast before a day of meetings and travel.
Comment from Hotel Management
Feb 2, 2016 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We appreciate your patronage as well as the kind words regarding our hotel and staff. Our staff works very hard to ensure that everyone that stays with us gets to experience Marriott's legendary guest service. It is rewarding to hear that our efforts have made an impact on you. Thank you once again for staying with us and we hope to see you again in the future. Sincerely, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport