Ratings based on 268 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Aug 18, 2017
The hotel was beautiful and very clean! The problem was the bed. The mattress was so hard - it was uncomfortable!
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Very nice hotel

Posted Jul 3, 2017
Only stayed one night, but was a very nice stay. The room was very clean and smelled clean. That staff was very friendly. Would definitely stay again.
Comment from Hotel Management
Aug 1, 2017 by Joe Bender, Hotel Management
Dear Veronica, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are thankful for your patronage and delighted to hear that you enjoyed your stay with us. We hope that when your travels bring you back to the Roanoke Valley that we are able to serve you again. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
4 out of 5
Recommended
for Business Travelers
by A verified traveler from columbia city, IN

great place close airport

Posted Jun 27, 2017
Pros: location
Cons: parking is not close to front if full. had to park around back. long walk to elevators. also for the price a breakfast should be included like at most
Location: good
good night sleep. was where I needed it to be located
Comment from Hotel Management
Jul 3, 2017 by Joe Bender, Hotel Management
Dear Bill, Thank you so much for staying with us at the Courtyard by Marriott Roanoke Airport. We certainly appreciate you choosing to stay here during your time in the Roanoke Valley. We are grateful also for the feedback you provided from your stay. Guest Feedback is the only true measure of how we are performing as a hotel and as a staff. We will use this to improve and serve our guests better in the future. Thank you once again and we hope to have a chance to serve you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
by A verified traveler

Posted May 14, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us at the Courtyard by Marriott Roanoke Airport. We certainly appreciate your choice of this hotel. Our staff works very hard to provide a clean and comfortable hotel for our guests so they may relax and focus on what is important to them during their stay. It is rewarding to hear that our efforts have made our impact on you. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
by Ana

Great experience and highly recommend it

Posted May 13, 2017 on Hotels
The room was great and overall the lobby too. Great was great even though we paid for it separately. The food was good quality and the attention was good
Comment from Hotel Management
Jun 1, 2017 by Joe Bender, Hotel Management
Dear Ana, Thank you for choosing to stay with us at the Courtyard by Marriott Roanoke Airport. We are delighted to hear that you enjoyed your time with us. We see that you enjoyed the Bistro for breakfast. Guests really enjoy the fast and fresh meals and the Starbucks coffee. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
2 out of 5
by Ian

ANTS

Posted May 12, 2017 on Hotels
Woke up in middle of night with an ant on me. Woke again in morning with another on me. Found about 20-30 crawling around the tv stand/dresser. I took pictures and showed them to desk receptionist at check-out and just got a simple "sorry".
Comment from Hotel Management
Jun 1, 2017 by Joe Bender, Hotel Management
Dear Ian, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are very sorry for your disappointing experience during your stay. We would also like to apologize for the way the situation was handled. We feel that we did not do a good enough job of not just telling you but showing you that we took the situation seriously. I assure you we did and have worked diligently to make sure that this was an isolated incident and it is resolved. We hope that we have another opportunity to showcase to you what a great hotel this is in the future. Sincerely, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
by Wanda

Posted May 4, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017 by Joe Bender, Hotel Management
Dear Wanda, Thank you for choosing to stay with us at the Courtyard by Marriott Roanoke Airport. We certainly appreciate your choice of this hotel. Our staff works very hard to provide a clean and comfortable hotel for our guests so they may relax and focus on what is important to them during their stay. It is rewarding to hear that our efforts have made our impact on you. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
by Melissa

Posted May 1, 2017 on Hotels
Comment from Hotel Management
Jun 1, 2017 by Joe Bender, Hotel Management
Dear Melissa, Thank you for choosing to stay with us at the Courtyard by Marriott Roanoke Airport. We certainly appreciate your choice of this hotel. Our staff works very hard to provide a clean and comfortable hotel for our guests so they may relax and focus on what is important to them during their stay. It is rewarding to hear that our efforts have made our impact on you. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 30, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Apr 2, 2017 by Joe Bender, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We are glad to see that you enjoyed your stay with us. Our staff works very hard to provide the type of service that has made Marriott famous around the world. It is very rewarding to see that our efforts have made an impact on your during your time in Roanoke. We will always be here ready to serve you and ensure that you have a comfortable ,relaxing stay. Thank you once again for staying with us and we hope to see you in the future. With Regards, Joe Bender Assistant General Manager Courtyard by Marriott Roanoke Airport