Will Not Be Back
Posted Oct 3, 2016
Needed a room on short notice to visit our son in college. All hotels near school were booked so we chose this hotel. For $150.00 we expected clean, renovated, etc. We got run down and musty. Staff were nice but ants in the room, hair on the "clean towels" (not ours), run down decor etc. We will plan ahead next time and find a hotel that is worth the price.
Comment from Hotel Management
Oct 5, 2016 by Joe Bender, Hotel Management
Dear Valued Guest,
Thank you for staying with us at the Courtyard by Marriott Roanoke Airport. We certainly appreciate your choice of this hotel and we are absolutely devastated to hear that your stay involved all these issues. We are very sorry that these things occurred during your stay. This is not indicative of our hotel or our standards. We have communicated with the managers and staff of each department involved and we are actively working to ensure that this is an isolated incident and does not happen again. We appreciate your feedback on this matter. Hearing from our guests is the only true measure of how we are doing as a hotel and as a staff. We are grateful to you for helping to bring these matters to our attention so that we may address them. We hope to have an opportunity to serve you again in the future.
Assistant General Manager
Courtyard by Marriott Roanoke Airport