Blackout drapes, iron/ironing board, cribs/infant beds, rollaway beds

Reviews of Comfort Inn Roanoke Civic Center

2.5 out of 5
Comfort Inn Roanoke Civic Center
815 Gainsboro Rd Nw, Roanoke, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

robert, wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Guest,Thank you for your positive rating! We're delighted to hear that you had a satisfying experience during your stay. If there's anything specific you feel we could improve upon to earn that fifth star next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 Good

SUSAN M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was large, clean and comfortable. However it was a bit difficult getting into and out of the tub/shower combination. Perhaps another safety bar might make this a bit easier and safer. Overall we were very pleased with our stay.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for your review. We're glad to hear that you found your room large, clean, and comfortable. Your suggestion regarding adding another safety bar in the tub/shower combination is appreciated, and we will certainly consider it for the future. We're pleased that you were overall satisfied with your stay, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Suzianne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located, staff is friendly, couteous and helpful. Rooms are clean
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you found our property conveniently located, our staff friendly, courteous, and helpful, and our rooms clean. Providing a positive guest experience is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and courteous staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our staff to be very friendly and courteous during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future.Sincerely, Hotel Manager

6/10 Okay

Jesiwanna

Liked: Cleanliness, staff & service
Friendly staff. They do not offer late check out.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our staff friendly. We apologize for any inconvenience regarding the late check-out policy. We understand the importance of flexibility for our guests and will take your comments into consideration as we strive to improve our services. We appreciate your input and hope to have the opportunity to better accommodate you during your next visit.Sincerely, Hotel Manager

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

8/10 Good

Stephanie

Liked: Staff & service
The area isn’t the best but I still enjoyed my stay since the 3rd floor had a view of the mountain. The staff were super friendly, breakfast was hot, and there wasn’t a lot of noise. The whole place could use a renovation but for the price I was pretty happy.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed your stay, despite the area not meeting your expectations. We're glad you appreciated the mountain view from the 3rd floor, the friendly staff, hot breakfast, and the peaceful atmosphere. Your feedback about renovations is duly noted, and we'll strive to improve wherever possible. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Bobby

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was satisfied with everything but the bathroom it needs to be larger
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Guest,Thank you for your valuable feedback and for choosing to stay with us. We're delighted to hear that you were satisfied with most aspects of your stay. We appreciate your suggestion regarding the bathroom size, and we'll certainly take it into consideration for future improvements. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another excellent experience.Sincerely, Hotel Manager

6/10 Okay

Alyson

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your insights, both positive and constructive. We're pleased to hear that you found aspects of your stay enjoyable. We have noted your concerns and will address them to enhance our services for future guests.Sincerely, Hotel Manager

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you, Shannon, for your feedback. We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve and earn that extra star next time, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Response from Hotel Manager on Mar 4, 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel nice and clean. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

Martin

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Martin,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,Thank you for your feedback and for choosing our hotel. We're glad you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star next time, please let us know. We appreciate your input and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Guest,Thank you for your review. We're glad to hear that your stay was fine overall. If there's anything specific you believe we could improve upon to earn a higher rating next time, please feel free to share your feedback with us. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Ursula

.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Ursula,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. The facility was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you enjoyed your stay with us and found our facility clean and comfortable. Providing a pleasant and welcoming environment for our guests is our top priority, and we're delighted that we met your expectations.Sincerely, Hotel Manager

10/10 Excellent

Saharai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the breakfast area was kept very tidy as well. Was happy with the breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our property very clean and our breakfast area tidy. It's wonderful to know that you enjoyed the breakfast offerings during your stay. Your satisfaction is important to us, and we hope to welcome you back for another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Lori, Pennsboro

Liked: Cleanliness, staff & service, property conditions & facilities
The location to the event was perfect.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that our location was convenient for your event. Providing a great location for our guests is important to us, and we're glad we could meet your needs.Sincerely, Hotel Manager

10/10 Excellent

kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were greeted quickly and friendly. Hotel is clean and well kept
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you were greeted quickly and warmly by our staff. It's wonderful to know that you found our hotel clean and well-kept. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and I enjoyed my stay
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Karl,Thank you for your perfect 5 out of 5 rating and positive feedback! We're delighted to hear that you found everyone helpful and that you enjoyed your stay with us. Providing excellent service and ensuring our guests have a pleasant experience is our priority, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Shokhrukh, Tarzana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean rooms!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to leave such a positive review!We're delighted to hear that you found our staff to be great and our rooms clean. Providing excellent service and maintaining a high standard of cleanliness are among our top priorities.We appreciate your feedback and hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

Bryan

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you for your rating. We're glad to see that you had a positive experience during your stay. If there are any areas where we could have improved to earn that extra star, please let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy with a high school sporting event, however staff gladly moved us to a much quieter part of the hotel.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 18, 2024
Dear Matthew,Thank you for your feedback and for rating your stay! We're glad to hear that our staff was able to promptly address the noise issue by moving you to a quieter part of the hotel. Your comfort is important to us, and we appreciate your understanding. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second booking in a 2 week period. Great breakfast
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Guest,Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled that you enjoyed our breakfast offerings during your recent stays. Providing a great breakfast experience is important to us, and we're delighted to hear that we met your expectations. We appreciate your continued support and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for an overnight stay for concerts at the Berglund Center
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel to be a great choice for overnight stays during concerts at the Berglund Center. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,Thank you for sharing your rating on Expedia. We appreciate your feedback and would be interested in hearing more about your stay. If there are any specific comments or suggestions you'd like to share, please feel free to do so. Your input is valuable to us, and we hope to have the opportunity to welcome you back for another enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Warren, Peace Dale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, nice shower, and fresh waffles!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for sharing your positive feedback with us on Travelocity! We are delighted to hear that you enjoyed a comfortable bed, a nice shower, and our fresh waffles during your stay. Your satisfaction is our goal, and we appreciate you taking the time to highlight these positive aspects of your experience. If there is anything specific that made your stay memorable, we would love to hear more. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Anyi

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 23, 2024
Dear Guest,We're sorry to see your low rating. If there are specific issues or concerns you'd like to share, please provide more details so that we can address them and improve our services. Your feedback is valuable, and we strive to ensure a better experience for all our guests.Sincerely, Hotel Manager

10/10 Excellent

James, Valley View

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly presented.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear James,Thank you for your positive review on Expedia! We are pleased to hear that you found our hotel fairly presented during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If there are any specific aspects you enjoyed or if there's anything we can do to enhance your future visits, please let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Deloris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The staff was very nice. The hotel was conveniently located to the amtrak, which was excellent. Thank you for the wonderful stay! I will definitely be booking again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for your fantastic 5-star review on Expedia! We are thrilled to hear that you had a wonderful stay and appreciated the cleanliness of our property, the kindness of our staff, and the convenient location near Amtrak. Your positive comments motivate us to continue providing excellent service. We look forward to hosting you again in the future and ensuring another enjoyable experience. Thank you for choosing our hotel, and we can't wait to welcome you back!Sincerely, Hotel Manager

10/10 Excellent

Jammie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Guest,Thank you for the outstanding 10 out of 10 rating on Hotels.com! We are delighted to hear that you had a fantastic experience. If there are any specific highlights or areas where we can continue to exceed your expectations, please let us know. We appreciate your feedback and look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Kathleen

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 21, 2024
Dear Kathleen,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, it was fine. Mattress a bit soft, breakfast mediocre, but the hotel was clean and the staff efficient and friendly.
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your feedback on Hotels.com. We appreciate your acknowledgment of our clean facilities and the efficient and friendly service provided by our staff. We apologize for any inconvenience caused by the soft mattress and the mediocre breakfast. Your comments are valuable, and we will take them into consideration as we strive to improve our offerings. We are glad that overall you found the stay satisfactory for the price. If there are specific areas you believe we can enhance, please feel free to share more details.We hope to have the opportunity to welcome you back and provide an even better experience in the future.Sincerely, Hotel Manager

6/10 Okay

David, Portsmouth

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean and comfortable rooms. Location is good for what we need. Staff is pleasant and helpful. The breakfast is good. The coffee needs an upgrade. Overall, nice experience.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We are pleased to hear that you found our rooms clean and comfortable, the location suitable for your needs, and our staff pleasant and helpful. It's great that you enjoyed the breakfast as well. We appreciate your input regarding the coffee, and we will certainly take that into consideration for improvement. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing our hotel.Sincerely, Hotel Manager

8/10 Good

theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and bathroom
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We are delighted to hear that you found our room and bathroom clean during your stay. Your satisfaction is important to us, and we appreciate your positive comment. If there are any specific areas you think we can improve upon or if there are features you particularly enjoyed, please feel free to let us know.We look forward to the opportunity to welcome you back for another positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Shelia, Raleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We are thrilled to know that you had a fantastic experience during your stay. Your satisfaction is our priority, and we are grateful for your positive feedback. If there are specific aspects that made your stay exceptional, we would love to hear about them. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Dolores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable time with family in heart of Roanoke
We took an overnight trip with two of our grandsons to see the Illuminights in Explorer Park. The motel was conveniently located to many restaurants and shops. From arrival to departure the staff was friendly and helpful. The room was comfortable and bathroom spotlessly clean. The breakfast was excellent and the dining area spacious and cheerful. We thoroughly enjoyed are short stay.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for sharing your delightful experience on Hotels.com! We are thrilled to hear that you had an enjoyable time with your family during your stay at our hotel, especially for the Illuminights in Explorer Park. It's wonderful to know that our convenient location, friendly and helpful staff, comfortable room, spotlessly clean bathroom, excellent breakfast, and spacious dining area all contributed to your positive experience. We appreciate your kind words and look forward to hosting you and your family again in the future for another memorable stay.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are pleased to know that you had a satisfying experience during your stay. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Thomas

The free breakfast was horrible except for the prepackaged muffins. The computerized coffee maker produced foul tasting coffee. The disinterested front desk personnel should find work in another industry.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We sincerely apologize for the disappointing experience you had during your stay. We are sorry to hear about the issues you encountered with the breakfast, coffee, and the service provided by our front desk staff. Your comments are taken seriously, and we will address these concerns promptly to improve the quality of our offerings and service. We appreciate your candid feedback, and if there is anything specific you would like to share to help us make amends, please feel free to provide more details. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

christina

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are delighted to know that you had a great experience during your stay. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Lindsey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good value. The beds and pillows were comfortable. The staff was really great. House keeping provided great service as did front desk.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your positive feedback on Expedia! We are delighted to hear that you found our hotel to be a good value and that you enjoyed the comfortable beds and pillows. It's especially rewarding to know that our staff, both at the front desk and housekeeping, provided great service during your stay. Your kind words are appreciated, and we will ensure that this feedback is shared with our team. We look forward to the pleasure of hosting you again in the future for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Pete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to give us a perfect 10 out of 10 on Hotels.com! We appreciate your positive feedback and are thrilled to know that you had an excellent experience during your stay. If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

JOSEPH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from G.M on Dec 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

8/10 Good

Elijah

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Response from Hotel Manager on Feb 8, 2024
Dear Guest,Thank you for your review. We're glad to hear that you had a positive experience overall. If there are any areas where you feel we can improve and earn a higher rating next time, please don't hesitate to share your feedback with us. We value your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly check-in. Fresh and up-to-date (except for loud fan in bath). EV chargers on-site, free, and working. A few minutes' drive from Berglund Center. Try the Raisin Bran Froot Loops
Stayed 1 night in Nov 2023
Response from G.M on Dec 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from G.M on Dec 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

10/10 Excellent

Andrea, Erie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from G.M on Dec 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and staff were very helpful
Stayed 4 nights in Nov 2023
Response from G.M on Nov 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

10/10 Excellent

Sloane

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from G.M on Nov 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Roanoke Civic Center.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mita Davegeneral managerComfort Inn Roanoke Civic Center

10/10 Excellent

Raymond

Stayed 3 nights in Nov 2023
Response from Hotel Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to give us a perfect 5-star rating on Expedia! We appreciate your positive feedback and are delighted to know that you had a great experience during your stay.If there are specific aspects that stood out to you or if there's anything we can do to make your future visits even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager