Ratings based on 452 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse

Friendly, comfortable, great location

Posted Jun 8, 2017
Right off 81 on a divided highway. Gas station, fast food nearby. Easily one of the better Holiday Inn Express hotels. Pancake machine. Great staff with local knowledge obviously take pride in their work. Pool, gym and other facilities clean and not "creepy". Pay a few bucks more. The mountain side rooms are worth it.
Comment from Hotel Management
Jun 12, 2017 by Sherry, Hotel Management
Thank you for taking the time to share your experience with us. Thank you for all the nice comments about our property and staff. Its wonderful that your stay was great. The mountain views are really beautiful. We are delighted you had the time to enjoy them. We appreciate your business and hope to see you again soon. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
Beautiful view, clean rooms, friendly staff. Great experience!
Comment from Hotel Management
Apr 17, 2017 by Sherry, Hotel Management
Thank you for sharing your experience with us. We are delighted to know your stay was great and you were able to enjoy the beautiful mountain views the property has to offer. Thank you for your feedback. We appreciate your business and hope to have you stay with us again soon. Thank you,
3 out of 5
by A verified traveler

Dated

Posted Apr 11, 2017
Hotel staff was friendly at first, but made excuses for and seemed irritated with any questions. Hotel was booked with oil and gas workers and the parking lot was fairly with work trucks and construction vehicles. Bed was comfortable.
Comment from Hotel Management
Apr 17, 2017 by Sherry, Hotel Management
Thank you for taking the time to share your feedback. We will continue to use such feedback from our guest to improve were our guest say we need improvement. We appreciate your business and hope you will give us another try. Thank you,
5 out of 5
by Bob

Posted Mar 14, 2017 on Hotels
Great place!
Comment from Hotel Management
Mar 23, 2017 by Sherry, Hotel Management
Thank you for sharing your experience with us . We are excited to know your stay was great. Hope to have you stay with us again soon. Thank you, Sherry
3 out of 5
by Edna

Uncomfortable stay....

Posted Mar 5, 2017 on Hotels
We were not able to sleep because of the noise outside the room as well above the room. It's like an apartment where you can hear the steps from the room on the next floor.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you for sharing your experience with us. I am very sorry for the noise issues that you experienced while staying with us. I do no we had a lot of groups from high schools in house during your stay. Regardless it is up to hotel and all staff to keep the noise levels down when groups are in house. I will assure you I am addressing the issue and we are taking new procedures in controlling the noise through out the hotel. Thank you for bringing this to my attention. We appreciate your business and hope you will give us another try. Thank you, Sherry
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Beds comfortable but too soft.

Posted Mar 3, 2017
Helpful staff. Beds too soft upgrade needed. Would recommend for travelers taking a break from interstate.
Comment from Hotel Management
Mar 3, 2017 by Sherry, Hotel Management
Thank you for sharing your experience with us. I am truly sorry that you found our beds to be to soft. We are in the process as we speak of replacing all beds in the hotel weather they need it or not. We appreciate your feedback and hope you will give us another try. Thank you,
5 out of 5
by sandra

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for your rating......
5 out of 5
by ernesto

Value

Posted Feb 18, 2017 on Hotels
Great affordable and clean place to stay
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Its great when you get clean as well as affordable when staying at hotels. We are certainly glad that is what you received on your recent stay with us. Thank you for your feedback. We hope to see you again soon. Thank you, Sherry
5 out of 5
by cathy

Off to see our son

Posted Feb 13, 2017 on Hotels
Close to Roanoke College - visited our son
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
We are delighted that our location is perfect for you when your in town visiting your son at the college near by. I'm sure we will see you several times over the next few years. Thank you for sharing your experience with us. Thank you, Sherry
5 out of 5
Recommended
for Everyone
by A verified traveler from Tazewell, VA

2nd visit

Posted Feb 1, 2017
Always a pleasant stay. Desk Clerk Monica should be employee of the year. She is the nicest, most helpful person to deal with. Will stay again when we are in the area.
Comment from Hotel Management
Feb 6, 2017 by gm.holidayinnsalemva@gmail.com, Hotel Management
I am very delighted that you always have a pleasant stay when your at our property.. Thank you for the nice comments about our staff and for sharing your experience with us. We appreciate your business and we look forward to your next stay. Thank you, Sherry