Ratings based on 438 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Beds comfortable but too soft.

Posted Mar 3, 2017
Helpful staff. Beds too soft upgrade needed. Would recommend for travelers taking a break from interstate.
Comment from Hotel Management
Mar 3, 2017 by Sherry, Hotel Management
Thank you for sharing your experience with us. I am truly sorry that you found our beds to be to soft. We are in the process as we speak of replacing all beds in the hotel weather they need it or not. We appreciate your feedback and hope you will give us another try. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tazewell, VA

2nd visit

Posted Feb 1, 2017
Always a pleasant stay. Desk Clerk Monica should be employee of the year. She is the nicest, most helpful person to deal with. Will stay again when we are in the area.
Comment from Hotel Management
Feb 6, 2017 by gm.holidayinnsalemva@gmail.com, Hotel Management
I am very delighted that you always have a pleasant stay when your at our property.. Thank you for the nice comments about our staff and for sharing your experience with us. We appreciate your business and we look forward to your next stay. Thank you, Sherry
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Clean hotel with comfortable accommodations

Posted Jan 14, 2017
Was really pleased by the clean and comfortable beds and the good selection for a free hot breakfast!
Comment from Hotel Management
Jan 19, 2017 by Sherry, Hotel Management
We are delighted the you were very pleased by the clean and comfortable beds at our facility. Thank you for sharing your feedback with us. We hope to see you again soon. Thank you.
3 out of 5
by A verified traveler

Decent hotel but not worthy of a 4.4 rating.

Posted Jan 9, 2017
Pros: The staff was friendly.
Cons: The Breakfast could have better selection and quality.
I chose this hotel because of the rating and was disappointed. I was just expecting more based on other reviews. The staff was very nice and the facilities were clean and adequate but I would say 3.5 - 4.0 is more accurate as they were nothing special. I was fooled by the designation of "Suite" as it was a single room that had a couch in it. The breakfast was really pretty disappointing in regard to selection and the quality of the food. Once again, just OK. Nothing special. There was a no smoking policy but to me the elevator smelled strongly of cigarette smoke. The room had a light musty smell upon entry. Nothing bad but just enough to give a negative first impression. My point here is not to steer anyway away from this hotel but to try and give you realistic expectations.
Comment from Hotel Management
Jan 19, 2017 by sherry, Hotel Management
Thank you for the feedback on your recent stay with us. We are pleased you found our property to be clean and adequate. I am sorry that your expectations were not quite met. Thank you for your honest opinion. We appreciate your feedback and hope you will give us another try. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place to stay

Posted Dec 30, 2016
We have been travelling and staying on many hotels along the way. This was by far the best place to stay in all categories. It was also very convenient from the I81. We will definitely stop there again.
Comment from Hotel Management
Jan 2, 2017 by Sherry, Hotel Management
We are thrilled to know how much you enjoyed your stay at our property and how convenient it was for your travels. Thank you for sharing your experience with us. We appreciate your business and hope to see you again soon. Thank you,
4 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for your rating.........
5 out of 5
Recommended
for Everyone
by A verified traveler from Milton, Delaware

Stopping for a good night's sleep

Posted Nov 2, 2016
Pros: The hotel was off the interstate...very accessible. Staff was welcoming, room was clean and updated. Coffee and sodas were available. It was quiet. Breakfast was available near the reception area...various foods/drinks from which to choose. Good quality...pleasant stay...good price.
Cons: There wasn't anything, that i did not like. However, the room I stayed in was on the first floor. Would have been nice to have a room on the second or third floor, because the mountains, that could be seen from the hotel, were filled with beautiful Fall foliage. Would have been nice to be able to view from the room.
Location: Location very accessible to Interstate. Restaurants are nearby. My wife and I went to a place called "Country Cooking". Very nice place & good food
Comment from Hotel Management
Nov 8, 2016 by Sherry, Hotel Management
We are excited to know how well your stay was with us and how convenient our facility was for your needs. Thank you for the nice comments about our staff. And yes the mountain views are beautiful this time of year. We appreciate your business and we hope to see you again soon. Thank you,
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, convenient, and comfortable

Posted Nov 2, 2016 on Orbitz
Pros: breakfast, cleanliness, and location..................................................................
Cons: Wish they didn't raise prices $10.00 for Friday and Saturday nights for those people that are there before the weekend and are staying thru and after the weekend.
Comment from Hotel Management
Nov 8, 2016 by sherry, Hotel Management
Thank you for your feedback. We are delighted that your found our property clean and liked our location. We appreciate your business and hope to see you again soon. Thank you,
5 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for your rating....
5 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
Hotel was very clean and comfortable. Breakfast was a pleasant surprise. We checked in rather late and it was a breeze - Gina on the night desk was so sweet and helpful.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
We are delighted that your stay was great and you found our property to be clean and comfortable. Its great that your check in was a breeze and the front desk was able to get you checked in and in your room with no delays. That's important to most guest after a long day of traveling. We appreciate your feedback and hope to have you stay with us again soon. Thank you,