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Reviews of Hotel Roanoke & Conference Ctr, Curio Collection by Hilton 

4 out of 5
Hotel Roanoke & Conference Ctr, Curio Collection by Hilton 
110 Shenandoah Ave Ne, Roanoke, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1000 reviews" "
Rating 8 - Good. 160 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best place in Roanoke VA
Stayed 1 night in Apr 2024
Response from Brian Wells, General Manager on Apr 16, 2024
Dear Patrick, thank you for your review and rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Kenny Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Brian Wells, General Manager on Apr 8, 2024
Dear Kenny, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, location and staff!
Stayed 2 nights in Mar 2024
Response from Brian Wells, General Manager on Apr 1, 2024
Dear Linda, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only here for less than 12 hours, but the property was really unique and really nice for the area. I don't know this for certain, but it was a very nice comfortable option for the Roanoke market. I enjoyed my stay and would stay there again.
Stayed 1 night in Mar 2024
Response from Brian Wells, General Manager on Mar 26, 2024
Dear Raymond, thank you for your review and rating. We are honored to have you as a guest and hope you can stay longer if we have the privilege to serve you again. Sincerely, Brian WellsGeneral Manager

2/10 Terrible

Allen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brian Wells, General Manager on Mar 26, 2024
Dear Allen, we apologize for the experience and would like to learn more about your visit and how we can improve our operations. Sincerely, Brian WellsGeneral Manager

8/10 Good

Dabney

Stayed 1 night in Mar 2024
Response from Brian Wells, General Manager on Apr 16, 2024
Dear Dabney, thank you for your review and rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Olga

Stayed 1 night in Mar 2024
Response from Brian Wells, General Manager on Apr 1, 2024
Dear Olga, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Asher

Liked: Cleanliness, staff & service, property conditions & facilities
Such great staff! Spent our honeymoon here ❤️
Stayed 2 nights in Feb 2024
Response from Brian Wells, General Manager on Mar 4, 2024
Dear Asher, thank you for your review and for choosing the hotel for your honeymoon! We are honored to be a part of such a wonderful celebration and hope to serve you again many more times celebrating anniversaries! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Arlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at an old historic hotel. Very pricey. Good for special occasions.
Stayed 1 night in Feb 2024
Response from Brian Wells, General Manager on Feb 26, 2024
Dare Arlan, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service
Bed was not awesome and door to room was so poorly sealed when shut that we could hear people in the hall very loudly late in the night and they were not being particularly loud. Also, don’t like when essentially mandatory parking is not included in room rate.
Stayed 1 night in Feb 2024
Response from Brian Wells, General Manager on Feb 20, 2024
Dear Eric, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconveniences experienced, but am excited to say upon completion of our rooms renovation at the end of 2024, we have addressed these issues to be corrected. We hope to serve you again in the future and deliver an improved experience. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Kenneth D

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian Wells, General Manager on Feb 20, 2024
Dear Kenneth D, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

6/10 Okay

Burl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room arrangement was awkward in that the tv was not in a position to be watched from bed. Also, there was no clock which was ok but strange. On the positive side there was a good supply of coffee which was appreciated
Stayed 1 night in Feb 2024
Response from Brian Wells, General Manager on Feb 12, 2024
Dear burl, thank you for your review and for choosing the hotel for your accommodations. I apologize for the inconvenience experienced. Being a historic hotel, we do have varying room sizes, and hope if we have the privilege to serve you, can better accommodate your visit.Sincerely, Brian WellsGeneral Manager

8/10 Good

Steven L

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some more updating, but great property.
Stayed 1 night in Jan 2024
Response from Brian Wells, General Manager on Feb 2, 2024
Dear Steven, thank you for your review and for choosing the hotel for your accommodations. We are delighted to announce that we are currently undergoing a full rooms renovation and expect it to be complete by October 2024. We hope we get the chance to serve you again soon and show off the new rooms! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accommodations as usual. Will continue to enjoy occasional weekend getaways at Hotel Roanoke.
Stayed 1 night in Jan 2024
Response from Brian Wells, General Manager on Feb 2, 2024
Dear Michael, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience. We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and right in the middle of town and all the good places to shop and eat are just a short walk away!!
Stayed 2 nights in Jan 2024
Response from Brian Wells, General Manager on Feb 2, 2024
Dear Thomas, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and are delighted you enjoyed your stay. We hope to have the privilege to serve you again if your travels return you to the area. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel, staff is awesome. Riding the line between nostalgic decor and needing upgrades. But overall we loved our stay and would come back.
Stayed 1 night in Jan 2024
Response from Brian Wells, General Manager on Jan 29, 2024
Dear Jonathan, thank you for your review and for choosing the hotel for your accommodations. We are excited to announce that we are undergoing a complete renovation of our guestrooms in 2024 and hope to have the opportunity to serve you again soon. We are honored to have you as a guest and delighted you enjoyed your experience! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Angela, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the history of the hotel and was very impressed with the quality and cleanliness. We dined at the Regency which was wonderful and experienced great customer service at every turn. Will definitely return. .
Stayed 1 night in Jan 2024
Response from Brian Wells, General Manager on Jan 29, 2024
Dear Angela, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your experience! We hope if your travels return you to the region, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brian Wells, General Manager on Jan 22, 2024
Dear Eleanor, thank you for your rating! We hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brian Wells, General Manager on Jan 16, 2024
Dear Aimee, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year’s Eve
This is an amazing hotel with so much history and charm! It’s always a pleasure to visit. We stayed there to visit with with family and had a wonderful New Year’s Eve meal at the Regency! Wonderful! Our server, Caleb, was outstanding. A very memorable night!
Beautiful dining room
Wonderful tree
Lobby decor
The famous trees on display
Stayed 3 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 16, 2024
Dear William, thank you for your review and for choosing the hotel for your New Year's Celebration! We are honored to have you as a guest and delighted you enjoyed the experience! We hope to serve you many more times in the years to come. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old world property that's been kept up and is service first.
Stayed 1 night in Jan 2024
Response from Brian Wells, General Manager on Jan 8, 2024
Dear Anthony, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed your visit! We hope to serve you again soon in 2024!Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Sara Lu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 8, 2024
Dear Sara Lu, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel and amenities. Friendly staff and people throughout the area.
Response from Brian Wells, General Manager on Feb 12, 2024
Dear Jeff, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room key did not work and the staff fixed the lock right away. Excellent location and service.
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 8, 2024
Dear John, thank you for your review and for choosing the hotel for your accommodations. I am delighted to read your issues were resolved quickly and everything else during your stay was positive. I hope we have another opportunity to serve you again and deliver an improved experience. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brian Wells, General Manager on Feb 2, 2024
Dear Andrew, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Sharon, thank you for your rating! We hope to serve you again soon!

10/10 Excellent

Stephen

Traveled with partner
Liked: Amenities
Great old hotel that we go out of our way to visit when driving through Virginia. Even nicer around Christmas.
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Stephen, thank you for your review and for choosing the hotel during the holidays! We are honored to serve you and delighted you enjoyed your experience. We hope to serve you again if your travels return you to the area. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 22, 2024
Dear John, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Tracy, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jared

Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Jared, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

6/10 Okay

Judith

Traveled with family
Beautiful Christmas decorations.
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Judith, thank you for your review and rating. We are honored to serve you during the holidays and hope to serve you again soon!Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel and incredible service I’ve ever experienced!!
Stayed 2 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Amber, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest during the holidays and will share your kind words far and wide. We hope to serve you again soon! Happy Holidays, Brian WellsGeneral Manager

10/10 Excellent

Sara Lu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Sara Lu, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very festive inside and outside. The staff is very helpful and friendly. The surrounding area has shopping and restaurants and all a short walk away. I will definitely be back.
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Cynthia, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and love that you enjoyed your experience. We hope to serve you again soon in the new year! Happy Holidays!Brian WellsGeneral Manager

10/10 Excellent

Juliane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Staff was very friendly and accommodating. Hotel was beautiful, clean and very comfortable during the busy Christmas season.
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Juliane, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and delighted that the staff was a highlight during the busy season. I hope if your travels return you to the region, we will again have the privilege to serve you. Happy Holidays, Brian WellsGeneral Manager

10/10 Excellent

Twana

Stayed 6 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 16, 2024
Dear Twana, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Orlando, Dallas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Orlando, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall a nice stay. The only thing is bar drinks were super overpriced and really not very good. The bar was very busy so I understand.
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Traveler, thank you for your review and I apologize for the experience. We strive daily to present the absolute best in product, service and experience and unfortunately were not at our best. Value for price paid is a key component in our F&B strategy and will discuss this with our team for improvements. We appreciate you sharing your feedback and hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

8/10 Good

Maryanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Maryanne, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sunday brunch was exceptional! Lobby floor is beautiful But could use a refinish. Very nice Christmas decorations.
Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear David, thank you for your review and for choosing the hotel for your accommodations. We are honored to serve you during the holidays and delighted you enjoyed the experience. We hope to serve you again when your travels return you to the region. Happy Holidays, Brian WellsGeneral Manager

10/10 Excellent

Stan

Stayed 2 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 8, 2024
Dear Stan, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Deborah

Traveled with group
Liked: Amenities
The property is beautiful. The rooms are very nice, neat and clean. The staff was very friendly except for one bartender in the lounge. She had a terrible attitude. Very unfriendly. We enjoyed our stay tremendously!
Stayed 2 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Deborah, thank you for your review and for choosing the hotel for your accommodations. I apologize for the experience and will address this with our food and beverage team immediately. We strive daily to present the best in product, service and experience and I am disheartened to read our service was not up to our best. We are honored to have you as a guest and hope to serve you again when your travels return you to the region. Happy Holidays, Brian WellsGeneral Manager

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Dave, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

renee

Stayed 1 night in Dec 2023
Response from Brian Wells, General Manager on Dec 5, 2023
Dear Renee, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jeffrey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was perfect. Surprisingly kid friendly.
Stayed 1 night in Nov 2023
Response from Brian Wells, General Manager on Dec 4, 2023
Dear Jeffrey, thank you for your review and for choosing the hotel for your accommodations. We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Jeffrey

Stayed 3 nights in Nov 2023
Response from Brian Wells, General Manager on Jan 2, 2024
Dear Jeffrey, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so lovely!!! My only complaint is the train that goes thru several times a night. But, i still slept great.
Stayed 1 night in Nov 2023
Response from Brian Wells, General Manager on Dec 4, 2023
Dear Dawn, thank you for your review and for choosing the hotel for your accommodations. We apologize for the inconvenience and do have rooms away from the tracks as well as sleep soundly items that are available to guests. I hope if we have the opportunity to serve you again, we can deliver an improved experience. Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Edwin

Stayed 3 nights in Nov 2023
Response from Brian Wells, General Manager on Dec 4, 2023
Dear Edwin, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Elaine, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brian Wells, General Manager on Dec 4, 2023
Dear Elaine, thank you for your rating! We hope to serve you again soon! Sincerely, Brian WellsGeneral Manager

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel en every way, from the outside to the lobby and restaurant to the rooms and the staff. We have reservations to stay again on our return trip.
Stayed 1 night in Nov 2023
Response from Brian Wells, General Manager on Nov 27, 2023
Dear Walter, thank you for your review and for choosing the hotel for your accommodations. We are honored to have you as a guest and delighted you enjoyed the experience. We hope if your travels return you to the area, we will again have the privilege to serve you. Sincerely, Brian WellsGeneral Manager