Ratings based on 147 Verified Reviews

4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and clean room

Posted Apr 4, 2018
Clean large room. Walls were a bit thin and could hear neighbor arrive late at night
Comment from Hotel Management
Apr 23, 2018 by Gary Purvis. VP of Operations, Hotel Management
Thanks for being our guest. I'm sorry the neighbors disturbed you. Please accept my apology.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vinton, VA

displaced from our home due to water issues

Posted Jan 11, 2018
Pros: Room was spacious almost like an apartment and the guest laundry.
Location: We are from the area so this didn't matter.
This was a great home away from home. They allowed pets and we have a dog. I was able to do a couple loads of laundry at a reasonable price. Breakfast was good. We would stay here again.
Comment from Hotel Management
Jan 22, 2018 by Bonnie, Hotel Management
Thank you Debbie for sharing some feedback from your recent stay! So glad we could be your "home away from home" We strive to give you friendly staff, a clean hotel and a terrific breakfast! We are here if you should need us again. Thank you, Bonnie
5 out of 5
by Monica

Home away from home

Posted Jan 2, 2018 on Hotels
This was our 2nd time staying here. Very comfortable suite for a weeklong trip for a family of 5. We felt like we were at home. Free hot breakfast everyday was great, but the coffee is watered down. Overall, we like staying here and plan to stay again.
Comment from Hotel Management
Jan 16, 2018 by Bonnie, Hotel Management
Thank you for your great comments on your recent stay! We truly want to be known as "your home away from home" We couldn't ask for a better response. Please come back and see us for a third time when your travels bring you back through the Roanoke Valley. Sincerely,
5 out of 5
by Kenneth

Posted Dec 18, 2017 on Hotels
We have gone to Roanoke to visit family for many years and had not found a hotel that was more than just satisfactory--until we found the Mainstay Suites. We had plenty of room, it was clean and comfortable, the staff was courteous and helpful. We will definitely stay there whenever we go to Roanoke.
Comment from Hotel Management
Jan 16, 2018 by Bonnie, Hotel Management
Dear Kenneth, we are so happy that you finally found us! We work hard to give you accommodating, friendly staff, a clean hotel and a terrific breakfast! We look forward to seeing you again soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

My first choice when I stay in Roanoke, VA

Posted Dec 6, 2017
Location: I love to shop at Hamricks.
The staff is always friendly and helpful. The room was clean, spacious, and comfortable.The Christmas decorations were very nice in the lobby and breakfast area.
Comment from Hotel Management
Dec 7, 2017 by Bonnie, Hotel Management
Thank you for sharing your feed back regarding a recent stay. So glad you enjoyed the size of our suite and could spread out and make yourself comfortable! We work hard to give you accommodating, friendly staff and a clean hotel. We are delighted in your admiration of our Christmas decorations! Please come back and see us soon. PS Hamricks is running some great sales!! Kind regards, Bonnie Brown
5 out of 5
by Amy

Posted Nov 27, 2017 on Hotels
Comment from Hotel Management
Nov 29, 2017 by A Traveler, Hotel Management
Dear Amy, Thank you for the five star rating! Guest satisfaction is our number one priority! We work hard to give our guests accommodating, friendly staff, a clean hotel and a terrific breakfast! We are so glad that we gave you the satisfaction you deserve. Please come back and see us when your travels bring you back through the Roanoke Valley. Thank you for your business. Sincerely, Bonnie Brown
5 out of 5
by Dorothy Lynn

Valley View Mall area extended stay

Posted Nov 18, 2017 on Hotels
Hotel was practical for a longer stay in the Valley View Mall area. A little dated and limited pet availability. But my stay was great. The breakfast has a good variety of choices and is well managed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Had an excellent stay. Cora at the desk was very helpful and made our stay very comfortable.
Comment from Hotel Management
Nov 15, 2017 by Bonnie Brown, Hotel Management
We very much appreciate and value your feedback and will share it with our team. We are so fortunate to have accommodating, friendly staff here at the Mainstay! They are genuinely interested in helping our guests with great information about our hotel and our beautiful Roanoke Valley. We look forward to seeing you again when your travels bring you back through Roanoke.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2017
Comfortable bed, clean room. good kitchen, Great stay !!!
Comment from Hotel Management
Nov 17, 2017 by Bonnie Brown, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you for your business. Come back and see us.
5 out of 5
by bobby w

Good stay

Posted Oct 15, 2017 on Hotels
Enjoyed stay, good location. Would use again.
Comment from Hotel Management
Nov 15, 2017 by A Traveler, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We look forward to seeing you again when your travels bring you back through the Roanoke Valley. Please tell all your family and friends about us. Thank you for your business. Kind regards, Bonnie Brown