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Reviews of Americas Best Value Inn Tunica Resort

2 out of 5
Americas Best Value Inn Tunica Resort
4250 Casino Center Dr, Robinsonville, MS

Reviews

6.4
Rating 10 - Excellent. 238 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 112 out of 1001 reviews" "
Rating 2 - Terrible. 251 out of 1001 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Micquel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had to manually unlock room door for me and they couldn't provide me with a door key. Room carpet was nastly and some lights did not work.
Stayed 1 night in Apr 2024
Response from Sam on Apr 16, 2024
Dear Guest, thanks for your review, we take your feedback seriously, please call our front desk personal to for a discounted stay.

4/10 Poor

Glory

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property has dated n scarred furniture in the rooms. Rusty tubs, broken toilet seats and dingy towels. Room keys were not issued upon arrival . The desk person opened our door with a key. After we went out n came back hours later, the door key pass I was given still did not work. ☹️
Stayed 1 night in Apr 2024
Response from Sam on Apr 15, 2024
Dear Guest, thanks for your feedback, we take your feedback seriously. please call our front desk for a discounted stay on your next stay, we did have software issues with the key card system which was fixed by our tech team. We regret any inconvenience.

2/10 Terrible

Lucila, OKLAHOMA CITY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No los recomiendo todo sucio las puertas no se cierran bien ay cucarachas y chinches pésimo
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Lucila,We are disappointed to hear about your experience at our hotel. Please rest assured that we take cleanliness and maintenance very seriously for the comfort of all our guests. We encourage you to reach out to our management team directly to address any concerns you may have.

2/10 Terrible

Tammy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is run down not clean at all wallpaper peeling and I could go on 1st room the lock didn't so he tried to change batteries and still didn't work but he says I'm here all night I'll let you back in your I stated I'm old enough to and please, ask for another room it had coffee pot but door still didn't work,3rd room run down to tried to travel anymore
Stayed 1 night in Mar 2024
Response from Louis on Mar 24, 2024
Dear Guest, Thanks for your feed back, we take your feed back seriously. Contact our front desk for a discounted next stay. ThjanksFront Desk Manager

4/10 Poor

Angela

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
Very limited English speaking people and thou it was clean it was a very run down building. I would not stay there again.
Stayed 1 night in Mar 2024
Response from Quita on Mar 12, 2024
Dear Guest. Thanks for your feed back, we take any feed back seriously, call our front desk manager.

2/10 Terrible

Shaunessy

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from quita on Mar 12, 2024
Dear Guest, thanks for your feed back.

4/10 Poor

Chase

Disliked: Cleanliness, amenities, property conditions & facilities
Place had not been updated in 30 years...half the lamps didn't work...missing drawers...worst place I have ever stayed
Stayed 2 nights in Mar 2024
Response from Quita on Mar 4, 2024
Dear Guest, Thanks for your feedback please call our front desk for a complimentary discounted stay.Front Desk Manager

8/10 Good

Pam

Traveled with partner
Disliked: Cleanliness
The bed was very comfortable and the pillows were pretty comfortable
Stayed 3 nights in Feb 2024
Response from CQ on Mar 4, 2024
Dear Guest, Thanks for your feedback, please visit us again.Front Desk Manager

2/10 Terrible

Alisia

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024
Response from smith on Feb 19, 2024
Dear Guest, Thank you for your feedback.FDM

2/10 Terrible

Alisia

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible never will I stay at this nasty place again
Stayed 1 night in Feb 2024
Response from smith on Feb 19, 2024
Dear Guest, thank you for your feedback, any inconvenience is regretted. We will look into this.FDM

2/10 Terrible

Garry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, mattress uncomfortable, furniture falling apart. The microwave was filthy and didn’t have a bottom. I found a half full sippy cup under the bed. Did I mention the big hole in the wall, the chair was positioned trying to hide it. I will not stay at the place again even if they gave me a free room. The breakfast was terrible also couldn’t eat it. Coffee tasted awful.
Stayed 1 night in Dec 2023
Response from Nick on Jan 26, 2024
Dear Guest, Thanks for your feedback, call us for a complimentary day.ThanksFront desk manager

10/10 Excellent

Daren

Stayed 1 night in Jan 2024
Response from Frond Desk Manager on Feb 15, 2024
Dear Guest, Thank you for your feedback, please visit us again.FDM

10/10 Excellent

Derrick

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick on Jan 13, 2024
Thank you Dear Guest. please visit us again.

2/10 Terrible

jerry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
tv didn't work, breakfast bar was limited, no coffee, gave us a different room with no heat. Just packed up and left. they charged us for 2nd day even though we left because of conditions noted above.
Stayed 2 nights in Dec 2023
Response from CQ on Mar 4, 2024
Dear Guest, Thanks for your feed back, please call our front desk for a discounted stay on your next visit.Thanks front desk manager

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible they had bedbugs and mole everywhere water in the floors
Stayed 1 night in Dec 2023
Response from Manager on Mar 22, 2024
Hello Anthony, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Alphonza

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk worker service was great but, couldn’t make up for the run down building. Looked at four different rooms and none were up to par. Mattress had a big reddish brown color plus, wore out. Exposed repair work from cheap labor that was half done and not painted. Found some type of bug on the ceiling and on the bed. If you are looking at the pictures online don’t be fooled, not even close. Last, I got a refund but, I wouldn’t have stayed there for free.
Stayed 3 nights in Dec 2023
Response from Mark on Feb 15, 2024
Dear Guest, thanks for your feedback reach out to us, we will do our best to accommodate in our upgraded rooms.ThanksFDM

2/10 Terrible

Derrance

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!! Hotel had a line of guest that have been waiting for hours. Because of numerous of problems. No rooms ready, not able to check in guest because of no internet, key card making not working, credit card machine not working, guests at the desk complaining about roaches and etc. Do I need to go on? It was a total disaster!! Never got a room after waiting until 12:00am. We just gave up. I will absolutely never book a room here again. And honestly probably not on hotels.com again. Worst travel experience of my life!!! And the kicker was it was New Years!!
Stayed 1 night in Dec 2023
Response from Manager on Mar 22, 2024
Hello Derrance, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Shauna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here you will regret it....
They came right on in our room in the middle of the night. This place is nasty dirty. Hope you read the reviews cause I didn't and I'm sorry I didn't. We went through 5 rooms before we finally got one. The first one the toilet didn't work and roaches floating in it and the doors didn't even lock and it smelled really bad in that room. The 5th one was not much better. Black mold in the frig and in the wall unit. You can see it growing out of it that's how bad it is. If you stay here have fun it's the worst hotel experience I've ever had. We came back from being at the casino and they tried to give our room to another guest. Good thing we didn't leave anything in the room cause they came and opened our door and left it open and tried cleaning it for another guest. Never will I ever go back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelli

Stayed 2 nights in Dec 2023
Response from Mark on Feb 15, 2024
Dear Guest, thank you for your feedback.ThanksFDM

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not 'Americas Best Value'. Cant recommend.
Bed was comfortable and motel was quiet. The property was in disrepair with wallpaper peeling in the bathroom, and badly stained dirty carpet in the room. Would probably not stay here again. Staff is nice enough but no money is being spent on upkeep of this Indian owned motel. One ice machine works in the whole place, office chair in our room had the wheels removed. Walls were dingy and dirty.
Stayed 1 night in Dec 2023
Response from Frond Desk Manager on Feb 15, 2024
Dear Guest, thank you for your feedback.FDM

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was extremely dirty, property is not well kept, reservation desk was unfriendly, terrible customer service, long lines
Stayed 2 nights in Dec 2023
Response from Manager on Mar 22, 2024
Hello Michael, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Your comments have been noted and will be shared with the team for improvement. We strive to provide a pleasant experience for all guests and regret if we fell short in your case. Thank you for bringing this to our attention.

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Mar 22, 2024
Hello Jonathan, We're sorry to hear that your experience fell short of expectations. Please contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

2/10 Terrible

Robert C Tolbert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overbooked long wait bath room bad condition half remodeling
Stayed 1 night in Dec 2023
Response from Manager on Mar 22, 2024
Hello Robert C Tolbert, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these concerns with our team for improvements to our services. If you would like to discuss your experience further, please feel free to reach out to our management team directly.

2/10 Terrible

Cheiv

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark on Feb 15, 2024
Dear Guest, Thanks for your feedback, reach out to us for premium rooms and good stay with us in your next stay.ThanksFDM

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay for me
Not a good one. Heat did not work in the room. Got table top heater from the front desk. Initially there was no tv in the room. Got a new android tv but no cable was attached so no cable tv. Had to sign up to view Vudu free channels. Bed looked as if some one had laid on it. No microwave in room.
Stayed 1 night in Dec 2023
Response from Nick on Jan 2, 2024
Dear Guest, Thanks for your feedback, please contact our front desk for a discounted stay.Front desk Manager

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities
Stay elsewhere. Run down dingey motel.
Toilet was painted and peeling. Floor was dirty with mold around edges.
Carpet is stained and mold.
Stayed 1 night in Dec 2023
Response from Nick on Jan 2, 2024
Dear Guest, Thanks for your feedback, please contact our front desk for a discounted stay.Front desk Manager

2/10 Terrible

Justina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Have water buds,sink is stopped up toilet is broken,pillow case is missing off pillow lamp shad is broken and one doesn’t turn on heater doesn’t work
Stayed 1 night in Dec 2023
Response from Nick on Jan 2, 2024
Dear Guest, Thanks for your feedback, please contact our front desk for a discounted stay.Front desk Manager

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to park outside your room
Stayed 2 nights in Nov 2023
Response from Carlisa on Nov 29, 2023
Thanks for your feedback. Please visit us again.ThanksFDM

8/10 Good

Charles

Liked: Staff & service
I didnt like that you had to park a good distance from getting access to your room ,this is a motel with outside doors and the were unavailable had to use the inside doors to gain access to the room
Stayed 2 nights in Nov 2023
Response from Clarisa on Nov 29, 2023
Dear Guest, Thanks for your feedback. we will get this worked out asap.

8/10 Good

Leslie

Traveled with family
Liked: Staff & service, room comfort
With effort this place could be nice
This hotel was obviously once a nice place but, like the entire area, is now in decline. We were checked in cordially and given a room that allowed us to park right outside our door, which was a kindness. The desk clerk also got additional towels for us--towels were plush fresh. Our room was adequate although the wifi was substandard, the pillows were inadequate and the room needed general sprucing up. On the plus side, the beds were comfortable, the bathroom was spacious and there was a fridge & microwave. This was an adequate place to stay but not so much that we'd want to return.
Exterior appearance
Our room had only one light bulb. Pillows were poor.
Bathroom was spacious and modern.
Lobby area. There may have been a breakfast available but we didn't check it out.
Stayed 1 night in Nov 2023
Response from Clarisa on Nov 29, 2023
Dear Guest, thanks for your feed back we will take your suggestion seriously. Please visit us again.

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible stay.
Possibly the worst hotel experience I have ever had. To begin I called the hotel on a Tuesday morning to see if it was possible to check in early and drop my stuff in the room. The girl who I spoke with said that the earliest I could check in was 1:00 and that would incur a $30 fee. No Once I was able to get back to the property around 11PM I was given a room. I went to my room and found that the tub had a constant drip and was half full of water. I returned to the desk and explained the issue. I was moved to another room at the other end of the hall. I went into that room and found the 3 pillows set as you would if you were watching TV and the TV was on. Obviously someone was in the room. I was tired so I just went with it not wanting to have to move again. In the morning I woke up and went to take a shower and found long hairs on the side of the shower. Also, there was no comforter on the bed so I had only a sheet and a small undersized blanket for night 1. They cleaned the room that next day and provided the comforter so things were better for a day or two. After being there for 3 nights I stopped at the desk and asked if housekeeping could change out the towels and make the bed. I was assured they would but upon returning that night nothing had been done. Next day again nothing done. Upon checking out on my last morning I was asked how my stay was. I told the man at the desk my list of issues. He said they would do better next time. No way ever
Stayed 5 nights in Nov 2023
Response from Dana on Nov 14, 2023
Dear Guest, thanks for your detailed review, we take back your feedback very seriously. We are researching the reasons for slackness on our housekeepers and will take action duly. However you are requested to call our front desk for a discounted stay next visit.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t recommend
Stayed 1 night in Nov 2023
Response from Dana on Nov 12, 2023
Dear Guest,Thank you for your feedback, please reach out to our front desk staff to get a discounted stay for next visit.ThanksFront desk manager

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Wall to all carpeting.
Stayed 1 night in Nov 2023
Response from Dana on Nov 12, 2023
Dear Guest, Thanks for your feedback, we wish you to come back and have good time in your next visit.ThanksRavi

2/10 Terrible

Allen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nasty , the bathroom hadn’t even been touch pee all over the commode been there for a long time not just over night floor was dirty , telephone and air condition was nasty the room was just gross they had a guy come in and clean the bath room but all he did was just mop turn on lights and roaches crawling everywhere I will not stay there again it was just fifty .
Stayed 1 night in Nov 2023
Response from Sonia on Nov 7, 2023
Dear Guest, We take your feedback seriously, please call our front desk for a discounted stay.ThanksFront desk supervisor

4/10 Poor

Anthony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty cigarette ashes everywhere bathroom wasn’t clean and doors didn’t work properly
Stayed 1 night in Oct 2023
Response from Clarisha on Oct 31, 2023
Dear Guest, Thanks for your feedback looking into this, we will be glad to accommodate and we promise to your utmost satisfaction. Please call our front desk for future discounted stay.Front desk clerk

2/10 Terrible

Shay

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The bed was broken and on the floor, with no sheets on it, plus it was very uncomfortable. The plug was not working in the bathroom, the staff just gave excuses. There were bed bugs and tiny roaches in room. The room was nasty. You can hardly ever get anyone to answer the phone or at the desk! And forget breakfast! It non existent but if it was I’d be afraid to eat it!!
Stayed 6 nights in Oct 2023
Response from Sonia on Oct 29, 2023
Dear Guest, Thanks for your feed back, we will investigate this. If there were issues with your stay you should inform our staff we can take immediate steps to either change the room and rectify any maintenance issues with our staff available round the clock. We regret any inconvenience, we would recommend you to come back and stay for a discounted stay with us.Front Desk Clerck

6/10 Okay

Marquita

Liked: Amenities
I didn’t have any problems with anything
Stayed 1 night in Oct 2023
Response from Danny on Oct 23, 2023
Dear Guest, thanks for your feedback. You are always welcome to spend your next visit with us.thanksFront Desk Manager

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Danny on Oct 22, 2023
Dear Guest, thank you for your feedback, we take your feed back seriously and would put out best effort to raise the bar.ThanksFront desk manager

8/10 Good

Becky

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here one night passing through on a trip. The bed was hard and did not have a top sheet. Just a blanket and fitted sheet. Sink was filthy and stained. It looks like housekeeping does the bare minimum and doesn’t really do a thorough cleaning. The bathroom floor needed mopping and the carpet needed a good vacuuming behind the night stands. Other than it’s convenience and the price, I have nothing positive to say about the room
Stayed 1 night in Oct 2023
Response from Nick on Oct 22, 2023
Dear Becky, Thank you for your feedback, we have take action on the housekeeping staff and we would like you to visit us again and have a pleasant stay.ThanksFront desk manager

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and entire hotel was not clean. There were broken items in the room that were simple fixes if any employees cared at all. In my room (239) the toilet seat was missing a screw on 1 side, there was a broken lampshade, the microwave was dirty and missing the cooking plate, the phone was broken,the room was in desperate need of cleaning/vacuuming. The coffee machine was 'out of service' for my entire stay. The continental breakfast was terrible! No Coffee! Mediocre choices of cereal.
Stayed 2 nights in Sep 2023
Response from Dana on Oct 10, 2023
Dear Guest, We regret that your visit was not pleasant, we will take every effort to meet your expectations. Please ask us for a discounted room for your next visit.Front desk manager.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
I switched rooms two times because of roaches everywhere in the motel the linens were nasty. There's no good words to say about this Motel it needs to be condemned very very nasty. If I could give it a -10 zero I would never will I ever stay there again, and I hope the word gets out so people don't waste their money to stay in a place like this.
Stayed 5 nights in Oct 2023
Response from Ron on Oct 10, 2023
Dear Guest, We have professional company who does our pest control. However please come back we will see that you get a discounted price for your next stay.ThanksFront desk supervisor

2/10 Terrible

Shameka

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close it down
It was the most disgusting thing they had roaches the ac was falling apart let’s not to say the toilet flooded over it’s was a horrible stay
Stayed 1 night in Sep 2023
Response from Danny on Oct 15, 2023
Dear Guest, Please call our front desk to resolve this at the earliest. We regret for any inconvenience.ThanksFDM

4/10 Poor

Martha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Area was safe. 2) Bed covers were clean. 3) There was not a breakfast as advertised. 4) There were dead roaches and spiders in the room and bathroom. 5) There was a roach crawling in the microwave. 6) The bathroom mirrors, commode base and bathtub were dirty. 7) The bathroom fixtures were old and broken. 8) The room had not been dusted. 9) I will not stay there again.
Stayed 3 nights in Oct 2023
Response from Danny on Oct 10, 2023
Dear Guest, We are taking your feedback very seriously, thanks for sharing a detailed feedback. We will offer you a discounted stay in your next visit. We will make every effort for your comfort stay.

6/10 Okay

Dora

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Robbie on Oct 10, 2023
Dear Guest, Thanks for your feedback, we will make sure we get high score next time.Front desk manager

2/10 Terrible

Constance

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Danny on Oct 10, 2023
Dear Guest, Thanks for your feedback we will review and take utmost care to meet your expectations.ThanksFront desk supervisor

10/10 Excellent

Emily

Stayed 1 night in Oct 2023
Response from Danny on Oct 28, 2023
Thank you Emily. We look forward for your next vacation to spend here.

6/10 Okay

Jasmine

Tv doesn’t work and we need more towels
Stayed 1 night in Sep 2023
Response from Frond Desk Manager on Oct 3, 2023
Dear GuestPlease approach our front desk we will address all your requests. Thanks for your feedback.

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is very run down, filthy, old decor, broken and missing pieces. The room smelled musty, had stains on the carpet, dirt and old popcorn behind the nightstand, missing the card reader on the door that exits to the pool, broken towel rack, exposed screws from missing corner protector, shower head was a handheld and was wedged between the handrail in the tub.
Stayed 1 night in Sep 2023
Response from Front desk supervisor on Sep 26, 2023
Dear Guest,Thank you for taking the time to provide feedback about your recent stay with us. We regret inconvenience you encountered during your visit. Your feedback is essential to us, and we are committed to addressing these concerns promptly to improve the quality of our facility. A discount on your next visit will be given. Please contact front desk for any other concerns.Thank you,Front desk.

2/10 Terrible

Jonathon, Lexington

Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t even go in. The place is ran down with stuff laying around the outside. So bad they have. Police officer in the entrance and there were only three rough looking customers that were in view.
Response from Frond Desk Manager on Sep 24, 2023
Dear Guest, we have investigated it purely seems to be the personal issue. However, we try to keep up and try to support the guests and make their stay pleasant. If they have a personal dispute and call law enforcement, its purely at their discretion. This is notching to do with the hotel. Please refrain posting your personal issues. Reach out to the front desk management they can assist and guide you.

2/10 Terrible

Alfred

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable...
My family stayed in Americas Best Value Inn in Robinsonville, MS Booked the room around 8pm on the 1st...we arrived after 2am. They told me the reservation was not in the system(I use to work for Aloft...i received my confirmation email immediately after booking). We asked for 2 rooms connected or across the hall from each other. We got neither. I do NOT think the rooms are properly maintained based on my mother's room. Spiders, nasty refrigerator, nasty sink, poorly maintained shower heads. The AC units had "funny" smells coming from them and were poorly maintained.
Unclean refrigerator
Spiders...insects unkept room
Nasty Sink
Water poorly flowed out of the showerhead
Stayed 3 nights in Sep 2023
Response from Supervisor frontdesk on Sep 20, 2023
Dear Guest, Thanks for your feedback, please call our front desk for a discounted next visit. We will make sure we will meet your expectations.ThanksManger Sharon