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Reviews of Comfort Inn Horn Lake - Southaven

2.5 out of 5
Comfort Inn Horn Lake - Southaven
801 Desoto Cv, Horn Lake, MS

Reviews

8.2

Very Good

Rating 10 - Excellent. 229 out of 513 reviews" "
Rating 8 - Good. 158 out of 513 reviews" "
Rating 6 - Okay. 61 out of 513 reviews" "
Rating 4 - Poor. 40 out of 513 reviews" "
Rating 2 - Terrible. 25 out of 513 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Crystal, Kannapolis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Breakfast was nice.
Stayed 3 nights in Mar 2024
Response from Front Office on Apr 18, 2024
Thank you Crystal! We appreciate you and hope to see you in the near future.

6/10 Okay

Casey

Lobby was nice and was person on duty. It did take long time to check us in because our room was given to someone else. Hallways were hot and smelly. Room was fair. Bathroom floor was dirty, stains on bedding.
Stayed 1 night in Apr 2024
Response from Front Office on Apr 15, 2024
On behalf of our hotel we apologize to you for not meeting your expectations. Not sure about what is meant of your room given away. Unfortunately, this is the first time of a hot hallway and smelly. We respect your feedback and apologize to you.

10/10 Excellent

kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not fancy, but safe, clean and quiet. Staff excellent and available. Well done!
Stayed 1 night in Apr 2024
Response from Front Office on Apr 11, 2024
Thank you so much Kathryn! We hope to see you in the near future.

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Thanks Jonathan! Please come again in the near future!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great bed and sheets.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Thank you Chris! We appreciate having you with us and hope to see you in the near future if you are in our city!

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very professional and very courteous
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 11, 2024
We appreciate having you here with us Jonathan! Please come again.

10/10 Excellent

George Gil

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room.
Stayed 1 night in Mar 2024
Response from Front Office on Apr 15, 2024
Thank you! Please come again in the near future!

10/10 Excellent

lillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure what the young lady name was but she had excellent customer service and the room was excellent all that is missing is a omelette bar
Stayed 2 nights in Mar 2024
Response from Front Office on Apr 18, 2024
Thank you for your feedback. Please come again.

8/10 Good

Kazuki

Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Mar 2024
Response from Front Office on Apr 18, 2024
Thank you for your feedback. Please come again.

6/10 Okay

Tiesha

Traveled with partner
Liked: Staff & service, amenities
The air conditioner filters was dirty and cob webs in the ceiling
Stayed 2 nights in Mar 2024
Response from Front Office on Apr 18, 2024
Thank you for your feedback. Please come again.

10/10 Excellent

Husam Abu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office on Apr 18, 2024
Thank you for your feedback. Please come again.

10/10 Excellent

Caressa, Gary

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accommodated our need for adjoined rooms. We did have room 302 again and the heat was not working 2 weeks ago and still wasn’t working but a heater and extra blankets were provided.
Stayed 3 nights in Feb 2024
Response from Front Office on Apr 18, 2024
Thank you for your feedback. Please come again.

8/10 Good

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Work well for us for a quick over night
Stayed 1 night in Feb 2024

8/10 Good

Micheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for us and overall nice place to stay.The air conditioning wasn’t cold and had a broken chair in the room, but other than that, we enjoyed the stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Katrina

Stayed 1 night in Jan 2024

8/10 Good

Stacy

Liked: Property conditions & facilities
Lot of late night noise. There were ants all over the breakfast bar area. They ended up all over the front of my husband’s shirt when he accidentally leaned against the counter. I spoke to the front desk attendant about it but she didn’t seem concerned.
Stayed 1 night in Jan 2024

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy on and off major interstate.
Stayed 1 night in Jan 2024

10/10 Excellent

Karmonita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Naportia

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Wanda

Traveled with family and small children
Liked: Cleanliness, staff & service
Great staff especially Angelica. A couple of areas in which the property should be upgraded but it was ok.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay and it was just perfect. Clean, economical, good breakfast!!
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Randolph Chestang

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed with the readiness of my room every time I returned from my event. The staff was very attentive to us. I enjoyed my stay.
Stayed 4 nights in Nov 2023

8/10 Good

Mildred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

yvonne

Stayed 1 night in Oct 2023

4/10 Poor

Denise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed
Disappointed in condition of room. Room had an odor and sofa was smelly and stained. Safety lock was busted off door and furniture was damaged.
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Stayed 1 night in Oct 2023

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flexible availability!
Stayed 3 nights in Oct 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities
I booked this hotel for the pool access. However upon arrival I was told the pool closed on labor day. The staff went above and beyond to allow us access to the pool. Great customer service!
Stayed 3 nights in Sep 2023

6/10 Okay

Kim

Traveled with family
Liked: Staff & service, amenities
Cleanliness of the room upon arrival! Had to ask for someone to vacuum the room! Bad odor coming from room!
Stayed 2 nights in Aug 2023

8/10 Good

Jason

Stayed 1 night in Sep 2023

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting
The key machine was broken, so they had to let you in the room. Long black hairs in the shower
Stayed 1 night in Aug 2023

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! In particular Ms Myra went above and beyond to provide exceptional customer service. The only thing that I did not like was the appearance of at least three of the guest rooms where my family and I stayed in the hotel. In each room, the curtains were off track, the sofa bed looked old and dated, and the wood furniture was noticeably chipped,,, especially the cabinet that houses the mini fridge and microwave. However, in each room the king bed was contemporary and VERY comfortable and the bathroom in each room was nice and clean.
Stayed 2 nights in Aug 2023

4/10 Poor

KIMBERLY, Princeton

Stayed 1 night in Aug 2023

8/10 Good

Regimantas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option for our family. I wish they offered a broom and dust pan for the sand brought in from a day at the beach. Other than that no complaints would definitely stay here again!!
Stayed 2 nights in Jul 2023

6/10 Okay

Reyna, POUGHKEEPSIE

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was very friendly but the pictures in the website are not like the ones advertised. The room inside looked old
Stayed 2 nights in Jul 2023

4/10 Poor

Bobby

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at Comfort Inns since 2010 and always felt safe and comfortable until the last two times i stayed there. The sheets on my bed were wrinkled and stained. There was old wet soap and an empty shampoo bottle left in the tub from the previous customer. There was no coffee pot with the coffee maker. the fire alarm had no cover and there were wires hanging out of it. There was no one at the desk for check out at 10AM. we were in room 104.we are not inclined to ever stay at this hotel chain in the future.
Stayed 1 night in Jul 2023

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. For quick stay overs.
Good staff. Great places to stay over a few nights
Stayed 2 nights in Jul 2023

10/10 Excellent

edward

Stayed 2 nights in Jul 2023

10/10 Excellent

Curtis

Stayed 1 night in Jul 2023

10/10 Excellent

Rakisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE the staff and hospitality
The staff were over the top friendly, beds were comfy, rooms were clean and air conditioning was cold just like we like it. The pool was great, my kids had a blast. They have 2 grills and we were able to grill by the pool. Their breakfast was good.. I recommend this place for sure if you’re in the area.
Stayed 1 night in Jun 2023

4/10 Poor

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed especially after paying high price
Rooms were not cleaned very well. Found hair in several places in bathroom and on end of bed. Stains were also on lounge chair in room. Towels were dingy grey.
Stayed 1 night in Jun 2023