Ratings based on 355 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel In the Area😍

Posted Jun 4, 2017
Great place to stay. Robin at front desk was excellent! Great staff, very pleasant and does a wonderful job keeping the hotel clean. Nice full breakfast. Nice location for shopping, entertainment and restaurants. Not very far from Graceland or downtown Memphis. Would definitely recommend!
Comment from Hotel Management
Jun 4, 2017 by Denise C, Hotel Management
Thank you so much for your compliments. We love hearing from our guests. Robin is an amazing part of our team. We look forward to having you as our guest again
2 out of 5
by Donna

Never again

Posted Mar 24, 2017 on Hotels
we had a very late arrival and were anxious to settle in but when we opened the door to our room people were sleeping in both beds!! Well, after lugging all our luggage and three small children back to the desk the clerk admitted fault and gave us keys to a new room which didn't work so we made another trip back to the lobby. To top it off the clerk said a credit would be applied to our bill for our inconvenience but the full charge hit my account. If it wasn't for the nice breakfast this rating would be at the bottom of the ratings chart..
Comment from Hotel Management
Mar 25, 2017
Hello Donna, Thank you so much for your comments. We apologize for the inconvenience you encountered, especially after a long trip and with your small children. That is defiantly not the experience we want for our guests. If you do not see the credit come through, please call me directly and I will take care of it. Thank you, Denise Chapman, Director of Sales.
5 out of 5
Recommended
for Everyone
by A verified traveler from Patterson, California 95363

The Hotel, just like the town, was very clean.

Posted Mar 17, 2017 on Orbitz
Pros: The Only thing I did not like, was having to leave and come back to this environment at home!
Cons: nothing at all
Location: There is everything, right there in South Haven, every eatery, one can think of, and so much natural beauty, clean healthy air to breath.
The staff was so friendly, helpful and nice. The hotel was beautiful, and ALL the staff spoke English! The free breakfast Was also, very, very good! I hated to leave, would go back there asap. I know the hotel doesn't have anything to do with it, but the air was so easy to breath.
Comment from Hotel Management
Mar 24, 2017 by Denise C, Hotel Management
Hello Sue, Thank you so much for your wonderful compliments. We love hearing from our guests and knowing we took great care of you during your stay. Southaven is truly a great little city with so much to offer. We look forward to having you come back and stay with us again.
4 out of 5
by christie

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 24, 2017
Thank you. We look forward to having you stay with us again
5 out of 5
by Lisa

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 25, 2017
Thank you Lisa
5 out of 5
by Phyllis

Posted Mar 15, 2017 on Hotels
Comfortable bed and room. Very clean and roomy.
Comment from Hotel Management
Mar 25, 2017
Thank you Phyllis
2 out of 5
by A verified traveler

It was ok

Posted Feb 27, 2017 on CheapTickets
For the price it was a good deal. However, the staff isn't very friendly. My bathtub wasn't clean and their was an odor in the room. I wouldn't stay again.
Comment from Hotel Management
Mar 10, 2017 by Denise C, Hotel Management
Thank you for your comments. We apologize for the issues you encountered. We would love to speak with you personally so we can get more details and make sure we get these issues corrected. We look forward to hearing from you. Please call myself, Denise Chapman, Director of Sales, or Chester Johnson, Manager.
5 out of 5
by Wilburn

Posted Feb 16, 2017 on Hotels
Our stay was very good. The most disappointing thing was the swimming pool was outside. The available breakfast was excellent. The Location is near all types of stores and restaurants.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you so much for your compliments. We look forward to having you as our guest again.
5 out of 5
by Marcia

Posted Feb 11, 2017 on Hotels
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver CO

Very comfortable after long day of driving.

Posted Feb 11, 2017 on Orbitz
Pros: Clean room and very comfortable bed. Hotel appears to be new and large suite room. Plenty of parking. Nice place to rest after a long day's drive.
Cons: Room keys did not work the second day but that wasn't a big deal.
Location: About a block off the highway. There are some stores and restaurants in the area but most were closed when we got there.
Arrived at night and front desk staff was very friendly. During the next morning all the staff were friendly and accommodating. Room was very clean and bed was comfortable. Lots of towels and nice bathroom. Breakfast was okay, just what we expected.
Comment from Hotel Management
Mar 10, 2017 by Denise C, Hotel Management
Thanks so much Nancy for your compliments. We look forward to having you as our guest again.