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Reviews of Courtyard by Marriott Memphis Southaven

3 out of 5
Courtyard by Marriott Memphis Southaven
7225 Sleepy Hollow Dr, Southaven, MS

Reviews

8.4

Very Good

Rating 10 - Excellent. 266 out of 514 reviews" "
Rating 8 - Good. 139 out of 514 reviews" "
Rating 6 - Okay. 57 out of 514 reviews" "
Rating 4 - Poor. 34 out of 514 reviews" "
Rating 2 - Terrible. 18 out of 514 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Shampoo smelled terrific
Stayed 1 night in Mar 2024

4/10 Poor

Erica

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked the hotel for the hot tub. Of course it was closed for maintenance. Staff were sure nice! Probably won’t stay here again. Both evenings the “bistro” was closed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and quick.
Stayed 1 night in Mar 2024

2/10 Terrible

Christopher

Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Property conditions & facilities
Easy check-in, nice lobby area
Stayed 1 night in Jan 2024

10/10 Excellent

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest staff! I have stayed in 5-Star properties around the world. Who would have thought the nicest, most-professional hotel staff--from the front desk to the cafe--would be located in little Southaven, MS. I highly recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Walter, Hopkins

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and quiet! Great!
Stayed 1 night in Dec 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review of my stay at the courtyard
I stayed their do to a funeral I had to attend.the hotel was presentable and clean.I just didn’t like that the road that led to the hotel was gravel do to construction being done to the road.other than that it was a convenient location.right by the freeway and it was surrounded by food places,plenty of department stores.I give it a 4 overall
Stayed 2 nights in Nov 2023

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 1 night in Oct 2023
Response from Neshia on Nov 13, 2023
Thank you for your 5 star review!

10/10 Excellent

Keleshia

Stayed 1 night in Oct 2023
Response from Neshia on Nov 13, 2023
Thank you for your review! We are thrilled that you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Neshia on Nov 13, 2023
Thank you for your review! We are thrilled that you enjoyed your stay!

10/10 Excellent

Brittany

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Neshia on Nov 13, 2023
Thank you for your review! We are thrilled that you enjoyed your stay!

2/10 Terrible

Caroline

Traveled with group
Disliked: Staff & service, amenities
Website unclear regarding free shuttle to airport being only available during the week not weekends also free shuttle in the area no details in limit area radius. House keeping did not empty garbage or bring clean towels?
Stayed 2 nights in Sep 2023
Response from Neshia on Nov 13, 2023
Thank you for choosing our hotel. We truly appreciate your feedback. On our main Marriott webpage, our shuttle days, times, and travel radius is posted. We will review where it is posted to ensure there is no confusion for our guest in the future. Housekeeping services starts on day 3 of your stay, should you require service prior to that, our staff will happily schedule the service for you. Thank you for your feedback and we hope to provide you with a better experience in the future.

6/10 Okay

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Very noisy overnight as reservation was end room by elevator. Carpet in room was wet like it was just wet vacuumed. Not sure I would stay again or recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Rooms were suitable for accessibility for all members of the party. Staff was nice and polite. Would recommend for any stay.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Amy,Thank you for your review! We are thrilled to hear that you enjoyed your stay. We hope to see you again if your travels bring you to the Southaven area!

10/10 Excellent

Dane, Jonesboro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We needed to be near the Memphis airport for a very early morning flight and this hotel fit the bill perfectly.
Stayed 1 night in Jun 2023
Response from ASquires on Jul 13, 2023
Thank you for taking the time to review the Courtyard Memphis Southaven! We are so happy to hear it was just what you needed.

8/10 Good

Jennifer, Coldwater

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Corey - AGM on Jun 17, 2023
Thank you for you feedback We appreciate you taking the time to share and hope to see you again soon,

10/10 Excellent

Tyrone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Corey - AGM on Jun 13, 2023
Thank you for staying with us!We hope to see you again soon.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Corey - AGM on Jun 3, 2023
Hi Seven!Thank you for completing our survey. I hope you choose us again on your next visit to the area.

10/10 Excellent

Jeremy, Tulsa

No issues. Stopped for one night. Clean and quiet. Area had plenty of shopping/restaurants and felt safe. Room was fine.
Stayed 1 night in May 2023
Response from Corey - AGM on May 30, 2023
Hi JeremyThank you for sharing about your experience with us. We value and appreciate your feedback. We also hope to see you on your next visit to our area.

4/10 Poor

Leslie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Corey - AGM on May 30, 2023
Thank you for staying with us. We hope to see you again.

4/10 Poor

Kelli

Traveled with group
Disliked: Staff & service, property conditions & facilities
No sheets or pillows for rollout bed. When asked the desk clerk was not accommodating and seemed annoyed we were asking. Outlet in bathroom didn’t work. We’re told that breakfast was complimentary and it was not. Lobby was very hot.
Response from Corey - AGM on May 23, 2023
Hi Kelli,Thank you for making me aware of your experience while with us. We take serious the concerns and comments of all our valued guests. I have shared your comments with our team and we are all taking preventive steps to reassure this is an isolated issue.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
5 hotels within 100 yards. Safe and several restaurants and shopping within 5 miles. Off Interstate-55.
Stayed 1 night in May 2023
Response from Neshia on May 14, 2023
Thank you for your five star review!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 3 nights in Apr 2023
Response from Corey - AGM on May 10, 2023
Hi Daniel!Thank you so much for your comments concerning your recent stay with us. We hope our service brings you back again soon.

4/10 Poor

Catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall ok! Excellent Bistro staff
Stayed 1 night in Apr 2023
Response from Corey - AGM on May 4, 2023
Hi Catherine,Thank you for taking the time to share about your recent stay with us. We hope your experience brings you back soon.Sincerely Corey CuritsAGM - Courtyard Southaven

10/10 Excellent

Zach

Stayed 1 night in Apr 2023
Response from Corey - AGM on May 23, 2023
Thank you for staying with us. We hope your experience brings you back again.

6/10 Okay

Elizabeth

Traveled with family
Disliked: Cleanliness
Not worth the money
I called to see about an early check in, was told no, fine, but she proceeded to tell me a room might not even be available at the 3pm check in time. I booked a month ahead and requested a crib at the time. Got there, no more cribs. No where for baby to sleep safely. I hadn’t planned on an alternative. The pool had blood on floor, debri littered around, and no towels.
Stayed 1 night in Apr 2023
Response from Corey - AGM on Apr 25, 2023
Thank you for making us aware of these issues. My apologies for the inconvenience this may have caused. Measures have with our staff to ensure these issues to do not occur in the future. We hope you would consider visiting with us again.

10/10 Excellent

stephen

Stayed 1 night in Apr 2023
Response from Neshia on May 14, 2023
Thank you for your five star review!!!

8/10 Good

Lendell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice area, staff was friendly. Enjoyed our short stay.
Stayed 1 night in Apr 2023
Response from Corey - AGM on Apr 19, 2023
Thank you for staying with us. We hope to see you again.

2/10 Terrible

Delores

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I entered the building to check in there was no one around and there were very few lights on/ very dark inside. Had to wait bit for someone to appear, no bell to ring. My family had a room with a pull out bed, I had to go to the front desk to ask for sheets and blankets in order to make the bed. The man at the desk gave me sheets and one blanket, when I asked for a pillow he said there were none left but he was sorry about that 😳 while making the bed I was standing on soaked carpet. No coffee in the room, had to spend 6$ on 2 cups of coffee. Several hotels in the area….do yourself a huge favor and stay at one of them
Stayed 1 night in Mar 2023
Response from Corey - AGM on Mar 28, 2023
Hi Ms. Delores,Thank you for you feedback concerning your recent stay with us. I would like to apologize for the inconveniences you encountered while at our property. It is our job to deliver great service to each of our valued guest. We hope we can have you back on your next trip to our area.

8/10 Good

Janna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee!!!
Hotel was great, but they did not offer any type of complimentary breakfast or coffee that I always expect at Courtyard.
Stayed 2 nights in Mar 2023
Response from Corey - AGM on Mar 9, 2023
We appreciate your comments and reaction to your stay with us.

6/10 Okay

Tricia, Guston

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room was clean for the most part, aside from the carpet, which had fake flower petals that had not been picked up, all over, from a previous guest. Hotel store was bare, not stocked at all with drinks, snacks, etc..
Stayed 2 nights in Feb 2023
Response from Corey on Feb 22, 2023
Hi Tricia,Thank you for letting us know what you encountered while staying with us. We are looking into both instances you highlighted and getting with our team to respond. We hope that your next time visiting the area you choose us again.KindlyCorey Curtis - AGM

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property itself was not a problem. In our room the phone and the tvdid not work. When went down to tell the front desk they told me to climb over the desk and unplug the tv and see if that worked. And if it didnt, oh well. For the phone they gave me a number and said call this # if you need front desk. Called the number and it did not work either, said it was not a working number. Housekeeping also was asked to leave us new towels but not to clean the room. They did not leave us towels.
Stayed 2 nights in Feb 2023
Response from Corey on Feb 22, 2023
Hello Melanie,Thank you for making our team aware of the issues you encountered. I deeply apologize for the way the situation was handled assure you that was not the way we train nor encourage our staff handle guest concerns. I have scheduled time with our team to refresh them on how we must respond with timeliness and compassion. I do hope that your next visit to our area you allow us the opportunity to make things right.KindlyCorey Curtis - AGM

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is great. The mattress was not comfortable. Everything else was great.
Stayed 1 night in Jan 2023
Response from Neshia on Feb 14, 2023
Dear Susan,Thank you for your review! We hope to see you again should your travels bring you to Southaven!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and clean
Response from Neshia on Dec 20, 2022
Hello James! Thank you for your 5 star review! We hope to see you again in the future!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not up to Marriotts standards - disappointing!!!
This was SO disappointing for a Marriott facility there was used bar soap left in the shower the carpets in the hallways were dirty the ice machine didn’t work, there was no food available and when I went to the bar the kid (literally looked 17) opened the fridge and pulled out and old used bottle of wine and said I guess no one has gone to the store? What kind of Marriott is this???? Totally not up to company standards. This place should have a surprise visit by corporate and get it cleaned up pronto.
Stayed 1 night in Oct 2022
Response from Neshia on Dec 20, 2022
Dear Anonymous,I truly apologize for your experience. I have shared your feedback with the entire leadership team as a way to improve our guest experiences in the future. Thank you for your feedback.

10/10 Excellent

Reginald

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay i would be back soon
Stayed 2 nights in Oct 2022
Response from Neshia on Dec 20, 2022
Hello Reginald! Thank you for your 5 star review! We hope to see you soon!

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Old
I believe this property is getting old and worn out
Stayed 1 night in Oct 2022

6/10 Okay

Reginald

Liked: Cleanliness, property conditions & facilities
Was there 3 nights unless rules have changed because of Covid never had room clean at all
Stayed 3 nights in Sep 2022

4/10 Poor

Donnie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service
Staff
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a comfortable stay
This hotel was very clean and comfortable. I would definitely stay here again when in town.
Stayed 2 nights in Sep 2022

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We came to visit Memphis but stayed in Stonehaven instead. The hotel is right off the interstate and close to everything. Only 20 minutes away from Memphis. Only disappointments was, everytime we went to the front desk (except when checking out), no one was available so we had to wait for them to come out the office. Also the ice machine on the 3rd floor was broken so we had to go to the 2nd floor for ice.
Stayed 2 nights in Sep 2022