Free daily buffet breakfast

Reviews of Hampton Inn Memphis/Southaven

2.5 out of 5
Hampton Inn Memphis/Southaven
7097 Sleepy Hollow Dr, Southaven, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 363 out of 699 reviews" "
Rating 8 - Good. 198 out of 699 reviews" "
Rating 6 - Okay. 74 out of 699 reviews" "
Rating 4 - Poor. 43 out of 699 reviews" "
Rating 2 - Terrible. 21 out of 699 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Cindy, thank you for the excellent review of your stay at Hampton Inn Memphis/Southaven. We appreciate taking a moment to highlight our fresh, spotlessly clean accommodations! We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Jessica HeathManager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to ballfield and restaurants.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Linda, thank you for the excellent review of your stay at Hampton Inn Memphis/Southaven. We appreciate you pointing out our convenient location to the ball fields and so many great restaurants. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Jessica HeathManager

8/10 Good

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay!!!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Melissa, thank you for choosing the Hampton Inn Memphis/Southaven for your recent stay and for sharing your experience. We were pleased to read that you loved our hotel! We appreciate your kind words and hope to have the pleasure of hosting you again soon.Jessica HeathManager

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Carla, thank you for choosing the Hampton Inn Memphis/Southaven for your recent stay and for sharing your experience. We were pleased to read that you loved every aspect of your time with us! We hope to have the pleasure of hosting you again soon.Jessica HeathManager

10/10 Excellent

Sheila

Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
Sheila, thank you for being our guest and for letting us know you had a wonderful visit! It was our pleasure to accommodate you on this trip, and we hope you will revisit Hampton Inn Memphis/Southaven soon!Jessica HeathManager

6/10 Okay

Tracie

Stayed 2 nights in Mar 2024
Response from GM on Apr 24, 2024
Tracie, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 6, 2024
Dear Erica,We appreciate you taking the time to leave your generous rating regarding your recent visit to Hampton Inn Memphis/Southaven. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Jessica HeathManager

4/10 Poor

Maria

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Building was a little run down. The pool was dirty and not useable Rooms were not cleaned and had to be moved multiple times. Breakfast staff was great and helped me with my 3 kids ! She was very helpful and welcoming!
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
It was a pleasure having you stay with us, Maria. We are glad you enjoyed most of your visit and were impressed with the friendly service you received during breakfast. However, we do want to apologize for any housekeeping oversight around our pool and common areas. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Jessica HeathManager

8/10 Good

Antione

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the continental breakfast was great!
Stayed 2 nights in Mar 2024
Response from GM on Mar 31, 2024
Thank you for being our guest and for writing such a generous review, Antione. We are delighted that our hospitality and accommodations exceeded your expectations and that you particularly loved our complimentary breakfast. Thank you again for choosing the Hampton Inn Memphis/Southaven, and we look forward to providing you with another exceptional stay whenever your travels bring you to our area.Jessica HeathManager

10/10 Excellent

Barbara

Traveled with group
This property was old n needs a fixer upper.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Barbara, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Would of been nice to know there wasn’t a working elevator
Stayed 2 nights in Mar 2024
Response from Manager on Mar 30, 2024
Dear David,Thank you for your review. We hope your overall stay was pleasant. However, we do want to apologize for the difficulties with the elevator. Please accept our apologies for any inconvenience this caused you. Rest assured that this has been addressed with our maintenance team. We hope to have the chance to provide you with a more outstanding stay the next time your travels bring you this way.Jessica HeathManager

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Clean room. Good breakfast. The hotel location is very convenient.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Lane, thank you for staying at the Hampton Inn Memphis/Southaven and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we appreciate you letting us know that we hit the mark! Thank you for highlighting how much you enjoyed the exceptional service provided by our team in addition to our incredibly convenient location. We hope that you will consider us your home away from home, and we look forward to seeing you again!Jessica HeathManager

8/10 Good

RENEE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to get a room on the first floor near the exit. That helps me so much to load and unload and less walking.
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Renee, thank you for the excellent review of your stay at Hampton Inn Memphis/Southaven. We are pleased to know that our ability to provide you a ground-floor room near the exit helped to make your stay convenient and enjoyable. We couldn't be happier knowing you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Jessica HeathManager

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator is broken and appears to have been that way for a while. Third floor with bags could be tricky
Stayed 1 night in Mar 2024
Response from Manager on Mar 23, 2024
Dear Chris,We are pleased to know we were able to provide you with an overall pleasant stay. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Rest assured, this has been addressed with our maintenance team to prevent such instances in the future. Thank you for your patience and understanding. We hope you will give us another opportunity to provide you with the perfect experience the next time your travels bring you this way.Jessica HeathManager

2/10 Terrible

John

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was being replaced so not working. Only told this after we checked in. They put us on the 3rd floor at the wrong end of the hall. Ridiculous!!!
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
John, we would again like to sincerely apologize for the difficulty you experienced due to the current state of our elevator. Please know that we take your concern to heart and genuinely regret the disappointment caused by this matter. Despite this setback, we hope you will consider staying with us again so we may have the opportunity to show you the flawless stay you deserve.Jessica HeathManager

6/10 Okay

LaDonna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was undergoing maintenance issues - a new elevator was being installed. Room smelled musty and stale. Breakfast was good. Staff was very accommodating.
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
LaDonna, thank you for taking the time to share about your recent visit. While we're pleased to know you appreciated our friendly hospitality, we do apologize for any disappointment caused by the ongoing property maintenance and unpleasant smell in your guest room. We are grateful for your patience and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely nice and accommodating.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Dear Rhonda,Thank you for staying at the Hampton Inn Memphis/Southaven and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with our staff. We hope that you will consider us your home away from home, and we look forward to seeing you again!Jessica HeathManager

4/10 Poor

Noel

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to see that your stay was anything other than exceptional. We hope you will consider giving us another chance to show our commitment to providing excellent service and accommodations. Jessica HeathManager

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the highway. Many dining options located near the property. Staff is extra nice and hotel is super clean.
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Chuck, thank you for staying at the Hampton Inn Memphis/Southaven and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we are thrilled to hear you enjoyed our convenient location and friendly hospitality. We hope that you will consider us your home away from home, and we look forward to seeing you again!Jessica HeathManager

10/10 Excellent

Dailah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dailah, thank you so much for the perfect five-star rating! We are absolutely thrilled knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Jessica HeathManager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was exceptional. Great hotel. Will definitely recommend.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Anthony, thank you very much for the generous review. We are very pleased to hear our friendly and devoted team took great care of you. We truly wish to make time away from home easier. If you are ever back in our area, we will hope to host you again!Jessica HeathManager

2/10 Terrible

Linda

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
My visit here tipful very satisfactory. But this visit was different my toilet was leaking and there wasn’t anyone there to fix it and no other room available.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Linda, we would like to offer our sincerest apologies for the difficulties you experienced with your toilet on your most recent visit. Please know that we take your concerns to heart and genuinely regret the negative impact this issue had upon your visit. Although we understand your sentiment, we hope you will consider giving us another opportunity to serve you in the future. Jessica HeathManager

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness
The property badly needs some TLC. Breakfast, however, was very good.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Gary, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay and enjoyed our complimentary breakfast, we do apologize for any disappointment caused by the condition of our property. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

6/10 Okay

Jane

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Jane, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

10/10 Excellent

angela

Traveled with family
Liked: Amenities
Yed
Stayed 3 nights in Feb 2024
Response from GM on Feb 15, 2024
Angela, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your feedback and hope to welcome you back again soon!Jessica HeathManager

10/10 Excellent

JD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
JD, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Alexis TurnerAssistant General Manager

10/10 Excellent

Carla

Stayed 1 night in Jan 2024
Response from GM on Mar 20, 2024
Carla, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Jessica HeathManager

6/10 Okay

Ted

Business traveler
Made two requests to have my HVAC repaired in my room and nothing was done during my 5 day visit
Stayed 5 nights in Jan 2024
Response from GM on Jan 17, 2024
Ted, thank you for taking a moment to share your thoughts with us. Please accept our sincere apologies for our failure to properly address the HVAC issues you experienced. Please know that we take your concern to heart and genuinely regret the negative impact this issue had upon your visit. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Alexis TurnerAssistant General Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wall unit for temperature settings did not work well. Difficulty in making changes. Bed was comfortable but the pillows were flat and not supporting of my neck and head.
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Joseph, thank you for taking the time to share your experience with us. We realize how important temperature control and head support are to getting a comfortable night's sleep; therefore, please accept our apologies for the difficulties you faced in these regards. We will work to address these matters promptly, and we hope you will revisit so we can provide you with the flawless experience you deserve.Alexis TurnerAssistant General Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
We had a one night stay and was very comfortable. Good breakfast too.
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Denise, thank you for being our guest and for writing such a generous review. We are delighted that our hospitality and accommodations exceeded your expectations and that you particularly loved our complimentary breakfast. Thank you again for choosing the Hampton Inn Memphis/Southaven, and we look forward to providing you with another exceptional stay whenever your travels bring you to our area.Alexis TurnerAssistant General Manager

2/10 Terrible

Fred

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
UNSATISFACTORY
Stayed 3 nights in Nov 2023
Response from GM on Dec 29, 2023
Fred, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance to show our commitment to providing excellent service and accommodations. Alexis TurnerAssistant General Manager

10/10 Excellent

Roneka

Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Roneka, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back to Hampton Inn Memphis/Southaven again soon!Alexis TurnerAssistant General Manager

4/10 Poor

Laura

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
We travel with our dog. This Hotel was pet friendly, and on arrival, I filled out their pet policy. I paid my non-refundable 75 dollar pet fee and agreed to pay for any damages to the room. When we arrived in the room, I noticed a large food stain on the sofa. At a hundred and twenty dollar a night price point, ( a hundred and ninety-five because of the pet charge) I thought having a stained sofa was a shame. Two hours into our stay, I went into the bathroom for the first time. When I closed the door, I saw where the bottom of the door was torn up. On close inspection the front of the bathroom door was missing a little strip of laminate as well. I took pictures and talked to the lady at the front desk. I told her that I had signed the paper agreeing to pay for any damages to the room, but that the room was already damaged when we got there. She simply said that she would make a note and run it by her manager. Her manager would decide, I guess, whether we would be charged or not! This was our first stay in a Hampton. We chose this Hotel because Hampton are suppose to be really nice hotels. Unfortunately, our stay did not reflect that.
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Dear Laura,Thank you for staying at our hotel. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Please accept our apologies for any concerns you have regarding our pet policy.We have added 10,000 points to your account. We know that the compensation we have provided will not change your experience. However, we do hope that you feel more comfortable with our attempt to resolve this frustrating situation.We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Alexis TurnerAssistant General Manager

2/10 Terrible

Pamela

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we were in had no lights when they put the light bulbs in it was like a strobe light. Thank God I'm not epileptic or it would have sent me into a seizure. The second room we were in was filthy and hot as hell. Couldn't get it to cool down in the room. Would never stay there again nor would I ever recommend this hotel. This hotel is crap
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Dear Pamela,Thank you for taking the time to review your experience with us. We sincerely apologize for the difficulties with the lighting and that we did not provide you with the quality of amenities you deserved during your recent stay. Please know that the problems you encountered in your rooms are not typical of our hotel. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. We hope you will consider staying with us again soon so we may have the opportunity to display our true Hamptonality.Alexis TurnerAssistant General Manager

10/10 Excellent

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very nice Hotel, a lot of stores & restaurants, it was very clean the lobby very good smelling. Staff is very nice. Area is safe!!! No major issues, I will stay again. What i did not Like: No microwave in the room, Poor Lighting in the room, Room service did not do a good job left my bed undone, nothing was preventing them from doing so. Room can use some updates as far as the Bathroom sink. Also there were no bins to take trash.
Stayed 5 nights in Nov 2023
Response from GM on Nov 15, 2023
Dear Tameka, Thank you for your kind words about our cleanliness and friendly staff. However, we appreciate your feedback regarding the areas needing improvement. Your insights are invaluable, and we will certainly address these concerns to enhance our guests' experience.We look forward to your return and thank you for choosing us for your stay.Alexis TurnerAssistant General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on Nov 14, 2023
Dear Valued Guest, Thank you for your recent stay at the Hampton Inn Memphis/Southaven and for posting such a generous rating. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Memphis. We enjoyed having you as our guest and hope to see you again soon. Alexis TurnerAssistant General Manager

10/10 Excellent

soonja

Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Dear Soonja, Thank you for the generous rating of Hampton Inn Memphis/Southaven. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Alexis TurnerAssistant General Manager

4/10 Poor

Heather

Liked: Cleanliness, staff & service
Parking is inconvenient, side does not working. Loud neighbors
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Dear Heather, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Alexis TurnerAssistant General Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice and quiet. Just what we needed!
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Dear Cheryl, We appreciate you choosing the Hampton Inn Memphis/Southaven and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Alexis TurnerAssistant General Manager

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
1st and probably last stay at Hampton Inn Hotels
Carpeting throughout the hallways was dingy, covered with stains, and the hallways smelled bad. The toilet in our room backed up and the ironing board was broken. The whole place could use a makeover. I was very disappointed. I will say the bed and linens were very nice.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear Joseph, Your feedback is greatly appreciated, and we thank you for taking the time to share it. Our top priority is ensuring every guest enjoys their time with us through exceptional hospitality; therefore, we regret any instance where we fell short of this goal during your stay. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you for choosing us during your time in Memphis; take care and safe travels.Alexis TurnerAssistant General Manager

10/10 Excellent

Lesia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loveeeeeeeeedddd everything. Home away 4rm HOME
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Dear Lesia, Thank you for taking the time to share your experience about your recent stay at our hotel. Here at the Hampton Inn Memphis/Southaven, we thrive off ensuring all of our guests are extremely satisfied. Therefore, we are delighted to read that you enjoyed so much about your stay. We look forward to seeing you again whenever you are in the Memphis area!Alexis TurnerAssistant General Manager

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great would stay again
Stayed 1 night in Oct 2023
Response from GM on Oct 22, 2023
Dear Carl, Thank you for staying with us and leaving your generous review. We are glad that we could provide you with a great stay throughout your visit, and we love knowing you plan to return. All of us here at Hampton Inn Memphis/Southaven look forward to your next visit.Alexis TurnerAssistant General Manager

10/10 Excellent

Theresa

Stayed 1 night in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Theresa,We are happy you chose Hampton Inn Memphis/Southaven for your recent visit to Memphis. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Alexis TurnerAssistant General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
Dear Donna, We are thrilled you had an excellent stay at the Hampton Inn Memphis/Southaven, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Alexis TurnerAssistant General Manager

4/10 Poor

L S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good Managers can't overcome maintainance issues.
First room...no tv...2nd room. No air. 1st room was accessible...2nd room had a potty for children....maybe 18 inches high... Had to leave by 530 to get back to hospital to see Dr...so. no breakfast. Fruit juice and water at least and packaged pastries wouldve been nice for early departures...and fo this I paid $136. The night manager was as helpful as she could be and assisted me in moving. It wasn't her job or her fault. Owners, I'll sleeping my SUV next time.
Stayed 1 night in Oct 2023
Response from GM on Oct 3, 2023
Dear L S, We cannot thank you enough for choosing our hotel and for taking the time to share your detailed and insightful feedback. We were disappointed we fell short of providing you with an outstanding experience. Please accept our apologies and assurance that your concerns have been noted and will be addressed. We want to be known for our excellent customer service and comfortable accommodations, so we hope to be given the chance to make your next trip to the area a total success. Thank you for being our valued guest. Please travel safely.Alexis TurnerAssistant General Manager

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Outdated
Stayed 1 night in Sep 2023
Response from GM on Sep 22, 2023
Dear Sarah, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Alexis TurnerAssistant General Manager

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from GM on Oct 8, 2023
Dear Gary, Thank you for your kind rating! We are glad you had such a positive experience at the Hampton Inn Memphis/Southaven, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Alexis TurnerAssistant General Manager

10/10 Excellent

Kellie

Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
Dear Kellie, We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at the Hampton Inn Memphis/Southaven. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time in Memphis; we hope to see you again soon.Alexis TurnerAssistant General Manager

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable enough stayed an extra night.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Judy,We love reading reviews like yours. We are so happy to know that you stayed an extra night, and your stay was comfortable. We hope you will stay with us again soon! Alexis TurnerAssistant General Manager

8/10 Good

Laurie

Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Laurie,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hampton Inn Memphis/Southaven; we hope to see you again soon.Alexis TurnerAssistant General Manager