We travel with our dog. This Hotel was pet friendly, and on arrival, I filled out their pet policy. I paid my non-refundable 75 dollar pet fee and agreed to pay for any damages to the room.
When we arrived in the room, I noticed a large food stain on the sofa. At a hundred and twenty dollar a night price point, ( a hundred and ninety-five because of the pet charge) I thought having a stained sofa was a shame.
Two hours into our stay, I went into the bathroom for the first time. When I closed the door, I saw where the bottom of the door was torn up. On close inspection the front of the bathroom door was missing a little strip of laminate as well.
I took pictures and talked to the lady at the front desk. I told her that I had signed the paper agreeing to pay for any damages to the room, but that the room was already damaged when we got there.
She simply said that she would make a note and run it by her manager. Her manager would decide, I guess, whether we would be charged or not!
This was our first stay in a Hampton. We chose this Hotel because Hampton are suppose to be really nice hotels. Unfortunately, our stay did not reflect that.