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Reviews of La Quinta Inn & Suites by Wyndham Horn Lake / Southaven Area

2.5 out of 5
La Quinta Inn & Suites by Wyndham Horn Lake / Southaven Area
721 Southwest Drive, Horn Lake, MS

Reviews

8.0

Very Good

Rating 10 - Excellent. 298 out of 716 reviews" "
Rating 8 - Good. 213 out of 716 reviews" "
Rating 6 - Okay. 100 out of 716 reviews" "
Rating 4 - Poor. 50 out of 716 reviews" "
Rating 2 - Terrible. 55 out of 716 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. It was extremely clean and I enjoyed my stay
Stayed 5 nights in Apr 2024

4/10 Poor

Hunter

Traveled with family
Disliked: Property conditions & facilities
Room was spacious, but dirty and room did not get cleaned
Stayed 2 nights in Apr 2024

8/10 Good

Vanesha

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Lots of food options.
Stayed 2 nights in Apr 2024

6/10 Okay

dennis

Business traveler, Traveled with pets
Liked: Staff & service, property conditions & facilities
The pancake machine was an issue for several days. Wasn't a big deal until today. A couple of little girls were waiting patiently for the woman to fix the machine. This went on for over 15 minutes, but yet right at 9 am a man came over and started removing all if the breakfast items. I felt bad for the kids.
Stayed 2 nights in Apr 2024

2/10 Terrible

Michal

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was an unpleasant smell in the room. There was metal sticking out of the bed and we cut our legs on it. Air conditioning very noisy all night long. The breakfast was terrible, the tables and floor in the dining room were dirty.
Stayed 1 night in Apr 2024

4/10 Poor

Denise, Puyallup

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Older property needs updating. The beds were good at least. Only 3 washcloths for 5 of us, after asking twice for 2 more. No conditioner available either and the bathroom layout was super small. The chlorine odor from the pool was strong and pervasive.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul Jones

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Apr 2024

2/10 Terrible

Ronald

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Dog barking at night, very noisy from other hall doors closing, kids and adults yelling in hallway. Couldn't block all lights from outside window.
Stayed 1 night in Apr 2024

8/10 Good

Sameatress

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

4/10 Poor

Sabrina, De Pere

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Check in went well but everything else was poor quality. Couldn’t get towels (asked three times and just kept giving us hand towels), breakfast was inedible (old, crusty, and not a lot of options), the door to hallway from room had huge gaps, pool was cold and dirty(stuff floating, rusty chairs, etc).
Stayed 2 nights in Apr 2024

4/10 Poor

Samantha

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
It was close to several stores and highway. The hotel itself was quiet and calm. However when calling the night before about getting in early due to traveling all night with a child, they said that they were booked but would put in a note that if a room was available we could check in early. We get there and no note was ever placed and the manager was a bit rude. She said come back around 2. We had to go around and find things to pass time half asleep. We come back and manager was stil rather rude and said they dont do early check ins but gave us the keys. Our room had a broken sink, the closet had a miss knob, the door look was broken and halfway out the wall. Pain was pealing and hair was still in the shower. As affordable as this was we wont be staying here again

6/10 Okay

Tiffany

Traveled with family and small children
My son and I were in town for a concert. We felt safe, which was my main concern. There were lots of stray hairs found in the bathroom, refrigerator, stuck to doors, etc. The shower rod was held in place by cardboard and the indoor pool was freezing. For $100 a night though it was better than I expected.
Stayed 3 nights in Mar 2024

6/10 Okay

LORI, SPRINGFIELD

Traveled with partner
Liked: Cleanliness, staff & service
Bare minimum of soap and shampoo. No luggage carts available upon check out because staff was using them for supplies.
Stayed 1 night in Mar 2024

8/10 Good

Gwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like at this property was the breakfast didn’t have many options.
Stayed 1 night in Mar 2024

4/10 Poor

Laura

Traveled with family and small children
Disliked: Property conditions & facilities
Our shower head was not all the way attached so water would not come out properly and the kids could only use the tub. Broken closet handle. No trash can in bathroom. Breakfast is very limited and not great at all.
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Stayed 2 nights in Mar 2024

2/10 Terrible

Marc

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed in this facility. The room had a terrible musty smell. This was definitely not what was advertised.
Stayed 2 nights in Mar 2024

4/10 Poor

Melanie

Traveled with pets, Traveled with family
Lobby was clean and updated, grounds were decently maintained. Room was dated and worn. Dresser drawers would not close, had to prop up dresser to keep from walking into drawers. Bathroom had ‘bad’ odor. Wiped down floors- very dirty! Doors, light switches with leftover stains, stuff stuck on etc. open drinks left in fridge. Only stayed one night. Wiped down with Lysol wipes and dealt with it but won’t stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Tara

Stayed 1 night in Mar 2024

2/10 Terrible

PHYLLICIA

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Poor customer service, limited towels in hotel bathroom, called front desk to ask for towels they stated they were completely out. No trash bags in room trash cans . Elevator was down all weekend. Breakfast horrible, front desk rude. Over charged my debit card.This was not a pleasant stay at all.
Stayed 2 nights in Mar 2024

10/10 Excellent

Racquel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff excellent customer service hotel was clean and nice friendly and pool clean definitely will be back had my daughter 9th birthday party yesterday day it was a success
Stayed 1 night in Mar 2024

4/10 Poor

Brent

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room is not clean. Had to get wipes and they were dirty after cleaning. Tub has mildew, room smells, overall dirty. You can tell cleanliness is not a priority. No crib available for my child. Had to ask for towels even know they know the amount of guest.
Stayed 1 night in Mar 2024

2/10 Terrible

jarvis

Liked: Staff & service, property conditions & facilities
Kids Keep me Up Running on the top floor
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda

Stayed 1 night in Feb 2024

8/10 Good

Tanya

Stayed 1 night in Feb 2024

10/10 Excellent

JEFFREY

Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with partner
Liked: Amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

JOHN, Circle Pines

Liked: Cleanliness, staff & service, property conditions & facilities
No problems. Good for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stopped here on our way to Oklahoma with our pup. We had a great room Super clean and nice! Would definitely stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Kerry

10/10 Excellent

Judith

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Virginia

Traveled with pets
I couldn't get tv to work, phone didn't work, cracks all over bathroom floors and shower. Front desk clerk came and got tv running, but couldn't fix the phone.
Stayed 1 night in Dec 2023

2/10 Terrible

Noel

Disliked: Staff & service, room comfort
Staff needs a lesson in hospitality
I called the hotel around 10 pm to let them know I would be checking in late. When I arrived at around 4 am. I waited 15 minutes to enter the building bc the front desk attendant was no where to be found. No one was answering our phone calls or the buzzer on the front door. Immediately upon laying down I receive a phone call from the front desk that I need to come back to the front desk to put down a card for incidentals. The front desk attendant struggled to add the payment so I came down for no reason. I also asked about a 12 pm check out since we arrived so late and was told that wasn’t possible and I’d have to call down to the front in the morning. At exactly 11 o clock we received a phone call from the front desk asking us to leave the room. By 11:13 we had to knocks on the door. Never have I felt so rushed to leave a property. Not the southern hospitality I was looking for.
Stayed 1 night in Nov 2023

10/10 Excellent

Kayrena

Stayed 1 night in Nov 2023

6/10 Okay

Melody

Traveled with partner
Disliked: Staff & service
Our hotel remote was not clean. The room didn’t seem that clean. Had to take a cold shower the first day. Reservation was jacked up upon arrival.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming to this hotel the staff are so sweet and kind very attentive. The la quinta is my favorite spot.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mcarthur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Kaeshae

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything bout it.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager was unhelpful. Did not locate bell cart. Wore headphones. Room smelled of mildew. Dog deposit was not refundable. Pillows were only small decorationative and not even suitable for sleeping.
Stayed 1 night in Sep 2023

2/10 Terrible

Dittrich

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The initial room that I was assigned reeked of the smell of marijuana to the point that as an individual who is allergic to the drug became dizzy and disoriented. After regaining faculties the other guest in the room had to lead one outside for a breath of fresh air. As the 2 guests were quickly reassigned a different room, however; it was appalling that this concern was not rectified by the cleaning staff or at a minimum brought to the attention of the front desk staff and/or leadership. Although medical marijuana may be legally utilized in the state of MS, many residents and/or visitors of the state do not and will not indulge in such. It is unfortunate that some as well as many others had to be subjected to this action which shows all that La Quinta Inn and Suites owned and operated by Wyndham Worldwide does not pay attention to the details of the properties nor the health concerns of their guests.
Stayed 1 night in Sep 2023
Response from manager on Sep 27, 2023
We appreicate your feedback.And apologize that this happened during your stay.The front desk manager did go and refresh that room.And upon refreshing the room it was sold that night and there were no complaints from the guest that occupied that room .We work hard to provide great customer service for all our guests.I am glad you were able to be moved to a new room that worked for you.And always thanks for choosing Laquinta Inn and Suites for your lodging needs. sincerely Laquinta Management

8/10 Good

George

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I know the hotel is pet friendly but there should be a way for people like me that are that is fearful of dogs & have allergies. The animals are on a leash but owners alway say "it's a puppy or they are friendly " allowing the dog to come up to you. Please do something for those who just afraid of all dogs & have a medical condition. I was so uncomfortable leaving the room. Customer service was the best. Friendly & professional
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlquita Tquell

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms Great Customer Service
Stayed 1 night in Aug 2023

8/10 Good

Rick

Traveled with family
Liked: Staff & service, room comfort
Good spot
Comfortable hotel in a good location for traveling through Memphis area.
Stayed 1 night in Aug 2023

6/10 Okay

Amy

Stayed 1 night in Aug 2023

10/10 Excellent

Karl

Stayed 1 night in Aug 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023