Close to the concert hall.
Posted Jul 25, 2016
My family had stayed at the Westgate in Gatlinburg, TN in June. Our experience there was incredible. When we arrived at the Westgate Tunica, we immediately spotted yellow caution tape on a set of stairs at a villa. The lobby was nice and clean, but there were no signs pointing us to the check-in area that was located around the corner and out of view. Our villa was clean except for the earring on the bathroom floor beside the vanity and hair on the back of the toilet. One of the villas adjacent to ours even had a window air conditioning unit. It seemed like the facility hadn't been maintained well.
Comment from Hotel Management
Jul 31, 2016 by Westgate customercare, Hotel Management
Thank you for taking the time to post a review of your recent stay. We are glad to hear that you had a great time at our resort. We are disappointed to hear of the house keeping concerns you addressed we have taken note to address with our housekeeping team. We are working hard to bring updates to our location. We hope you’ll consider staying with us again the next time you’re in the area so we may better demonstrate our commitment to your satisfaction.