Driving from Rome airport, there was a big traffic jam.
The booking page shows 24 hours room service, but when arrive to the hotel it was close with a note in front check in hours until 19:30, I arrive at 20:00. The reception phone number where never picked up and need to start looking around in the small little town for another place to pass the cold snowing night.
Not my favorite place to stay or come back.
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear Mr Luis,
Thank you for taking the time to review your experience at our hotel, although you did not stay at all.
We remind you that the Withinn group provides a professional staff for the management of critical issues and problems that may occur during your stay.
The group has a staff disposal service, available 7 days at the phone and remind you that for any emergency is present in the structure personnel to refer to for any need.
We regret anyway to what happened on this occasion we will take this opportunity to improve our services, care and customer satisfaction are the pillars on which we base our activities for years now, with more than satisfactory results.
We always accept criticism constructively to continually improving our standards, and attention to the opinions of our clients is of paramount importance.
Hoping to have you again as our guests,
We take this opportunity to greet you cordially