Ratings based on 142 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from California

Close to airport

Posted Aug 31, 2015
Pros: Close to the airport
Cons: everything looks old, the bathroom always had a drain smell.
Rooms are very small, bathrooms even smaller. continental breakfast was always the same for our 4 day stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tamworth, NH

Convenient location at a good price.

Posted Aug 18, 2015
Across the street from the Rochester airport but actually quite quiet. No views, no pool but the rooms have been updated and are clean. OK breakfast and great cookies. Good value.
5 out of 5
Recommended
for Everyone
by A verified traveler from knoxville tn

Posted Aug 8, 2015
Staff and hotel was fantastic. Room needed better attention to detail cleaning. Told staff and they promised to rectify.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Pleasantly Suprised

Posted Aug 6, 2015
Pros: Staff was very freindly and helpful
Cons: Outside apperance
From the first impression of the hotel from the outside, it was an "Uh oh, what did I book?" moment, as the area surrounding the hotel is very sparse. But the inside was a pleasant suprise - decently decorated and the rooms were better than I expected from the outside apperance, The staff was awesome. Very freindly and helpful. And the location near the airport was nice and made getting back to the airport a breeze, Actually not to far from downtown and Uuniversity of Rochester. While note a 4 star hotel, I would stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2015
Nice hotel but room was not very spacious. Staff were very respectful and welcoming. The complimentary breakfast was definitely a plus and
4 out of 5
Recommended
for Everyone
by A verified traveler from South Jordan Utah

A nice clean hotel close to airport.

Posted Jul 30, 2015
Pros: Just a nice out of the way of place to stay, away from crowds. clean comfortable friendly with good food and access to major roads..
Cons: The interior seemed to have had a fairly recent updating. Its good as it needs to be.
Location: its an easy 10 minute drive to major res truants, shopping areas, indoor mall, and movie theaters. Less than 20 minutes to downtown Rochester museums.
The staff was friendly and helpful. Provided us with internet maps to various locations The complimentary breakfast was excellent and clean and had hours that fit a range of eating times, very helpful. The rooms were small but cleaned very nicely and the house keeping staff were very friendly as well. The location was excellent AND PROVIDED EASY ACCESS TO FREEWAYS AND PLACES TO EAT AND SHOP. Traffic in the area was minimal and other than an occasional plane overhead was very quiet. It was a very nice average facility. We would stay there again and the price per night was very reasonable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Pros: Continental Breakfast started at 4:00 am - great since my flight was at 6:00 am.
Cons: Best Western does need to add bathroom fans to their remodeling
Great location to the airport and easy to find. Would recommend to all friends and family members who travel out of Rochester NY.
3 out of 5
by A verified traveler

Posted Jul 18, 2015
There are not food options near this hotel within walking distance. There are no safe routes to walk anywhere.
3 out of 5
by A verified traveler from North Carolina

Convenient location

Posted Jun 30, 2015
Pros: The breakfast was OK with a variety of items to choose from. The breakfast area was open early (4:30 am) so I could get a cup of coffee before I left
Cons: Recaulk the bathtub to remove the mold.
The location was fine for which was in between both my relative's homes. But the bathroom was not good. There was mold on the caulking between the tub and wall. The tub was not clean. The room was very small which was deceiving from the picture. It was very dated also and needs updating.
4 out of 5
Recommended
for Everyone
by A verified traveler from hamilton ontario

Excellent staff

Posted Jun 30, 2015
Pros: Staff, location, updated.
Cons: Smell in accessible rooms.
Location: Airport. Good park n fly deal. Brand new Costco. Near Letchworth State Park.
Booked last minute through Expedia. We were given an accessible room. Probably one of the last ones left..The bathroom had a "smell" to it. Chelsey at the front desk called to see how everything was. We told her about the smell. She immediately gave a new upgraded room. She also spent time giving us information on our visit to Letchworth State park. We arrived early to the hotel and the other staff member kindly gave us printed directions to Costco when we asked how to get there. We found the staff went above expectations. Breakfast was good. Rooms and hotel looked updated. They have a great park n fly deal. We were worried about the planes flying overhead but that was not an issue. Had a great sleep. Would definitely stay again.