Posted Oct 14, 2015 on Orbitz
I do not remember being asked about a smoking room when I booked the room and didn't really look at the confirmation e-mail. Big mistake!!!!! The room was on a smoking floor, which I didn't even know that was still possible in New York State. We asked to be transferred to another floor, but were told that the hotel was fully booked and all the online bookings were put on the smoking floor. The furnishings in the room had stains on them and the rug hadn't been cleaned in quite a while. A valuable lesson learned.