Ratings based on 288 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

This was close to the event I attended

Posted Sep 19, 2017
Pros: Location, location, location. Easy access getting into/out of the parking lot.
Cons: Check the equipment in each room to make sure it operates properly (or operates at all). Fine a way to air out the rooms so they don't smell stale.
Location: I went for a specific event and didn't do anything else around the area.
The only real issues,which were really small...the hair dryer in the room was broken, the room smelled musty, like it needed to be aired out, and the common area where breakfast was served was so overheated it was uncomfortable. So just little issues that could be easily corrected. The bed was comfortable and the bathroom was clean and fresh.
Comment from Hotel Management
Sep 20, 2017 by Chris, Hotel Management
Catherine, Thank you so much for responding to our survey. We appreciate your feedback, and will definitely take action based on your observations, and make the appropriate adjustments, so that your future stays with us can be as relaxing and enjoyable as possible. We thank you, and look forward to your next stay with us! Kind regards, Chris Reynolds Guest Services Manager
4 out of 5
by Doris

This traveler left a rating score only Posted Aug 23, 2017 on Hotels
2 out of 5
by A verified traveler

Hotel to avoid

Posted Aug 22, 2017
Pros: convenient to locations I was visiting
Cons: Need a bigger bathroom with sink, toilet and shower all together.
This is a no frills hotel. The sink was right inside the door and the toilet and bathtub were in a very tiny closet like space.
Comment from Hotel Management
Aug 22, 2017 by Chris R, Hotel Management
We would like to thank you for taking the time to complete our online survey. We appreciate your feedback, and will use this information to help strategize potential future renovation projects. In the meantime, while we wouldn't be able to immediately knock down any walls for you, we can offer complimentary breakfast, close proximity to restaurants and shopping, and quiet relaxing atmosphere help to start your journey on the right foot. Please consider our hotel next time your travels bring you to the Rochester area. Kind regards, Chris Reynolds Guest Services Manager
4 out of 5
by Dionna

This traveler left a rating score only Posted Aug 21, 2017 on Hotels
3 out of 5
by Nancy

Posted Aug 11, 2017 on Hotels
We have stayed at this hotel before a couple of years ago. Since that time the condition of hotel has really deteriorated. The halls and sturway was dirty with food crumbs visible. The breakfast was non existent. Will not be back. I prefer the Hilton Garden Inn at bushnel basin
Comment from Hotel Management
Aug 22, 2017
Nancy, Thank you for taking the time to respond to our survey. As we are always striving to provide the best service available, feedback such as yours is critical to the future success of our hotel. I will go ahead and pass this information along to our house maintenance staff, to ensure that such a lapse does not occur again. Please come by to see us again, so that we can exceed your expectations. Sincerely, Chris Reynolds Guest Services Manager
4 out of 5
by A verified traveler

Posted Aug 6, 2017 on Hotels
Comment from Hotel Management
Aug 12, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope to see you again soon! Sincerely, Chris Reynolds Guest Services Manager
4 out of 5
by David

Just Comfort enough

Posted Jul 26, 2017 on Hotels
We were given our room and upon entering we could here the toilet cistern running constantly. We went and told the lady on reception who in fairness moved us straight away. We were having an overnight stay and as such this hotel was fine although Comfort Inns seem to be so drab and poorly lit. A brighter environment would make such a difference! Would stay again though.
Comment from Hotel Management
Aug 12, 2017
David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I have since gone ahead and alerted your concerns to our maintenance department. I am glad to hear that our front desk staff was able to provide accommodations that were both comfortable and relaxing. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Chris Reynolds Guest Services Manager
4 out of 5
by Lesle

Posted Jul 25, 2017 on Hotels
Comment from Hotel Management
Aug 12, 2017
Lesle, Thank you for your recent stay with us. We will look forward to your return visit! Sincerely, Chris Reynolds Guest Services Manager
4 out of 5
by Paul

This traveler left a rating score only Posted Jul 25, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Jul 24, 2017
Enjoyable stay. Easy access on and off of freeway. Would stay again.
Comment from Hotel Management
Aug 12, 2017 by Chris, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am glad to hear that we were able to make you stay enjoyable, and to provide for you the convenience of access to the nearest highway. We will look forward to your next visit! Sincerely, Chris Reynolds Guest Services Manager