Used to be a nice hotel
Posted Mar 15, 2017
This used to be a nice hotel with nice amenities but over the past 6 months it has decreased the amenities it offers since new onwnersship. There used to be a hot tub, they used to offer cookies, hot cocoa now only coffee and tea. The breakfast used to offer different kinds of eggs and toppings, with sausage or bacpn,fresh fruit like melons,banana ,apples and Oranges. Amd tbere was always enough food. They used to give guests a bag with bottle water and snacks on Check in.
This trip, we came to breakfast and there were no sausage or bacon- tgey ran out- seriuosly, theres there's a Wegmans down the street- theres no reason not ti have food for your guests, thats one reason we stay there. the pool wasnt working or they closed it. No cooKies or hot cocoa anymore- apparently the new owners don't feel the big or the little things matter. The little touches make guests feel good, and make your establishment stand out,along with good service, amenities and cleanliness. The staff is why we kept coming back even though the hotel seems to be declining , but not after this visit.
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any situation is fully investigated. We appreciate you bringing this matter to our attention.