Ratings based on 1,466 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nc

Posted Mar 15, 2017
Great stay. Staff was very friendly and the room was beautiful.
Comment from Hotel Management
Mar 17, 2017 by Nicole T, Hotel Management
Thank you for your rating!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Great accommodations for my stay near U Rochester.
Comment from Hotel Management
Mar 13, 2017 by Nicole T, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Coffee

Posted Mar 6, 2017
My coffee maker in the room was dirty everything else was good
Comment from Hotel Management
Mar 13, 2017 by Nicole T, Hotel Management
Thank you for bringing that to my attention. I apologize as we want to be perfect for your stay. I have discussed this with our Executive Housekeeper so that this does not happen to another guest.
3 out of 5
by A verified traveler from pennsylvania

Not as pictured...

Posted Feb 19, 2017
Disappointed. Room dated, mattress lumpy, funky smells. Kind of looked like the pictures...but after staying there I can tell you it's very dated and not worth the price charged I. Today's dollars...should have been 79.99.
Comment from Hotel Management
Mar 17, 2017 by Nicole T, Hotel Management
Dear kimasaki: Thank you for your feedback. Feedback such as yours helps us know what areas we are doing well in and what areas guests would like to see changed. Again thank you for your feedback!!
2 out of 5
by A verified traveler from new york

Nice yet misleading

Posted Jan 31, 2017
Prison across the street. States there's a spa tub near pool with pictures but no longer there.
Comment from Hotel Management
Feb 2, 2017 by Nicole T, Hotel Management
Dear Terry: Thank you for your feedback! I will contact Expedia so that they can update the information that they provide on their website. We are located next door to TGI Friday's and across the street from Monroe Community College. Again thank you for letting me know about the incorrect information that was provided by a third party website so that another guest is not provided with incorrect information about our property.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
Very old hotel but clean. The heater and bathroom vents very loud. Bed felt lumpy but still slept well. Breakfast was awesome and I really like that the pool is open until midnight! I'll be back!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Woodstock, CT

Posted Jan 17, 2017
Room and staff were nice. Room was clean and spacious. Had refrigerator and microwave. Bed was comfortable. Breakfast was decent.
3 out of 5
by A verified traveler from Syracuse, NY

Worn Out

Posted Jan 17, 2017
This hotel seems tired. The room was small, with many small defects. The mirrored closet door fell right off its hinges and landed on my 2 year old. We booked the hotel because of the pool and hot tub (shown in photos) but were very disappointed to find that the tiny pool and surrounding deck was dirty and the hot tub had been filled in with concrete. The staff at check-in and at the morning breakfast were distracted and unfriendly. Will do better research when looking for a hotel next time. Not worth the money saved.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, N.Y

My stay was so simply wonderful.

Posted Jan 3, 2017
My experience at the hotel was very relaxing. The staff was exceptional from the front desk to the kitchen staff. The inn is located in a very good location, easy to get to mallIs and restaurants. I will recommend country suite to everyone. I intend to return to country suite in 2017. I love love love it!
Comment from Hotel Management
Jan 9, 2017 by Nicole T, Hotel Management
Dear Lynn: Thank you so much for your kind words! We are so glad that you liked our friendly staff and that we have so many restaurants within walking distance and a mall close by.
3 out of 5
Recommended
for Everyone
by A verified traveler from Western NY

Cost effective

Posted Dec 27, 2016
Pros: Staff polite and helpful, common areas clean and well lit
Cons: Windows need small amount of maintenance, leaked cold air. Some room furnishings need to be replaced
Location: Just off the 390, Close to RIT, MCC, and The Eire Canal locks
Overall good experience. Close to shopping, food, and entertainment.