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Reviews of Courtyard by Marriott Rochester East/Penfield

3 out of 5
Courtyard by Marriott Rochester East/Penfield
1000 Linden Park, Rochester, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 202 out of 344 reviews" "
Rating 8 - Good. 93 out of 344 reviews" "
Rating 6 - Okay. 31 out of 344 reviews" "
Rating 4 - Poor. 6 out of 344 reviews" "
Rating 2 - Terrible. 12 out of 344 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sergiy, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Chafic

Stayed 1 night in Mar 2024

10/10 Excellent

Sonney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Stayed 3 nights in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is that breakfast was vastly overpriced
Stayed 3 nights in Mar 2024

6/10 Okay

Sara

Traveled with partner
Bistro
Stayed 7 nights in Mar 2024

10/10 Excellent

Franklin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff as always. I highly recommend to anyone traveling for work or leisure.
Stayed 3 nights in Mar 2024

10/10 Excellent

Franklin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff. The room was very clean with every amenity imaginable. I highly recommend to anyone traveling for work or leisure.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay and everything was great! They were not very accommodating with early or late check in. They weren't sure if our room would be ready by 4:00. Guessing it was an uncommonly busy weekend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Salvatore

Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient to what we needed
Stayed 5 nights in Feb 2024

8/10 Good

Dana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights. Spent very little time at the hotel. It was clean and comfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
very nice room
Stayed 1 night in Feb 2024

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hannah was a wonderful help!
Stayed 1 night in Jan 2024

6/10 Okay

Bernadette

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean, very comfortable. Quiet location. No breakfast but has a Starbucks on premises open in the morning.
Stayed 3 nights in Dec 2023

8/10 Good

Bill

Traveled with group
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

10/10 Excellent

Rima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the flashing on the toilet bowl is too lound special at night
Stayed 1 night in Nov 2023

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and clean. Tim was very helpful and accommodating.
Stayed 1 night in Oct 2023

2/10 Terrible

Maria

Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great staff
Stayed 1 night in Sep 2023

10/10 Excellent

Ramon

Stayed 5 nights in Sep 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and renovated place
Clean and comfort.
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy access, clean and pleasant and the staff was friendly and welcoming.
Stayed 1 night in Sep 2023

10/10 Excellent

Oumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was super great even though it was for one night. the room was clean and the front desk was welcoming and friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Great stay, close to everything we needed to attend.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Amenities
It was great.
Stayed 2 nights in Aug 2023

2/10 Terrible

Emmanuel

Stayed 1 night in Aug 2023

10/10 Excellent

jessica

Stayed 1 night in Aug 2023

8/10 Good

Syed Fawad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great location, decent room, clean bathroom
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Matthew, Hawthorne

Traveled with partner
Liked: Cleanliness, staff & service
Needs some updates. Ice machines broken. But overall good stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Amy, Mentor

Traveled with family
Liked: Staff & service, property conditions & facilities
A bit pricey but otherwise a positive w
Stayed 1 night in Jun 2023

6/10 Okay

Roberta

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disaster
They had pretty decent reviews so we chose this specific Marriott hotel to stop off at on our trip from New York to Toronto. Well we were quite disappointed. The place was nasty. Old and desperate for a renovation. Smelled like mold. Long black hair in shower. The bottom of the toilet was filthy. Dirty shower curtain. The curtains were stained with blood, as was the bottom of the bed. Just nauseous. After taking a really quick shower in flip flops of course, I closed my eyes and went in to bed without looking. No doubt the linen was dirty but I just did not want to see. The bed was really uncomfortable and old and the linen smelled musty. I will definitely not be returning here or to any courtyard by Marriott for that matter. Their one saving Grace is that the staff at the front desk is really friendly and nice
Stayed 1 night in Jun 2023

10/10 Excellent

CHRISTINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Starbucks was a disappointment. For what the room costs. How about a free cup of coffee. The room coffee sucked. Also staff was unfriendly
Stayed 1 night in Jun 2023

8/10 Good

Evan

Stayed 1 night in May 2023

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Hotel staff were friendly and helpful. They made our stay a such pleasure from check in to breakfast to checkout. At the end of the stay the manager even gave our children some snacks for the road. They did all the little things that you remember. Would recommend staying here and if we are back in the area we will definitely stay again.
Stayed 1 night in Apr 2023
Response from Anthony Launi on May 2, 2023
Thank you so much for taking the time to give us feedback from your most recent stay, We are so glad you enjoyed your time with us and we look forward to seeing you again in the near future, Thank you again and have a safe and wonderful day.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom light are super intense when using them at night! maybe have a lower lumen set for night time usage
Stayed 4 nights in Apr 2023
Response from Anthony Launio on May 2, 2023
Thank you for taking the time to give us feedback on your most recent stay with us, We are sorry about the lights in the bathroom and we will take your feedback into consideration when inspecting and checking the lights in the future, Thank you again for taking your time to let us know how we are doing, We hope to see you again in the future, Have a safe and wonderful day.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bistro was very expensive.
Stayed 1 night in Apr 2023
Response from Anthony Launi on Apr 27, 2023
Thank you for taking the time to give us feedback on your recent stay with us, We are so happy to hear you had a great stay with us, We hope to see you again in the future. Thank you again and have a great day

10/10 Excellent

chris, accord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Anthony Launi on Apr 27, 2023
Thank you for taking the time to give us feedback from your most recent stay with us, We are so happy that you had a great stay. We hope to see you again in the future. Thank you again and have a great day

8/10 Good

Joey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend. Would stay there again.
Stayed 1 night in Apr 2023
Response from Anthony Launi on Apr 27, 2023
Thank you for taking the time to give us feedback on your most recent stay, We are so glad that you had a great time at our hotel and we look forward to seeing you again in the future. Thank you again and have a great day.

10/10 Excellent

Mitchell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel I've stayed in
Stayed 1 night in Mar 2023
Response from Chris on Mar 23, 2023
We're glad you enjoyed your stay, and we can't wait to welcome you back again soon!

8/10 Good

john

Stayed 1 night in Mar 2023
Response from Anthony Launi on Apr 10, 2023
Thank your for taking the time to share your feedback on your most recent stay with us, We are so glad you enjoyed your stay with us and we look forward to seeing you again in the future, Thank you again and have a great day

8/10 Good

James

Stayed 1 night in Mar 2023
Response from Anthony Launi on Apr 3, 2023
Thank you for taking the time to give us feedback on your most recent stay with us, We are glad you enjoyed our hotel, We look forward to seeing you again in the near future. Thank you again and have a wonderful day.