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Reviews of DoubleTree by Hilton Rochester

4 out of 5
DoubleTree by Hilton Rochester
1111 Jefferson Rd, Rochester, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 1003 reviews" "
Rating 8 - Good. 267 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Danyi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024

10/10 Excellent

marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the decor of the property.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Mary Beth

Traveled with family
Liked: Cleanliness, staff & service
The rooms need an update. Our toilet kept running. The bathroom paint was chipping. The hot water leaked around the sink knob. The biggest issue was the dog which barked throughout the night and into the morning. We told the staff but the barking continued.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby is beautiful, staff is very polite and helpful, room is exactly as expected
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was pretty and the pool was nice but the room need a little tlc. Clean but the bathroom cabinet was broke and there was gum in the carpet
Stayed 1 night in Apr 2024

10/10 Excellent

Anil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. We were there for the eclipse of 2024 and the staff were very helpful and friendly at a very busy time.
Stayed 1 night in Apr 2024

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and pleasant
Stayed 1 night in Mar 2024

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, although the room Needed some maintenance - room 242
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

yuri

Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024

4/10 Poor

Dimitri

Liked: Staff & service, amenities, property conditions & facilities
The initial we got was not clean….. we were then moved to a cleaner room
Stayed 1 night in Mar 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

kathleen

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
The hotel looks very nice but when I stay at a hotel I do expect a warm shower and a safe parking area, especially when I pay
Stayed 1 night in Feb 2024

6/10 Okay

Kandi

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

kelly

Traveled with family
It was fairly nice but I didn’t realize we wouldn’t have a window to outside. The pool was lovely though and my children liked it. The beds were small!
Stayed 1 night in Jan 2024

10/10 Excellent

Annette

Stayed 2 nights in Jan 2024

6/10 Okay

Brittany

Traveled with family
Stayed 2 nights in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

William Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Francia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in the Henrietta area. It is the best hotel I've stayed at when at RIT. The hotel itself is very nice. Rooms as comfortable. The breakfast is great. Close to RIT and shopping. Lots of dining options. Never a problem.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marc

Stayed 2 nights in Dec 2023

8/10 Good

RAAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DoubleTree Rochester, NY
The hotel is clean and in decent condition. Enjoyed having a morning cup of coffee in the lovely atrium. The rooms are minimalistic but clean. Leave yourself plenty of time when taking the elevator, there are only two and they move very slowly.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Reservation flaw
The front desk refused to charge separately or send information on the booking upon arrival, even when the "pay on site" option was taken in the beginning from hotels.com Called in again to have any information for billing as it was for business travels but nothing was received, unlike what was told over the phone. Basically a pingpong between hotels.com and the hotel itself.
Stayed 2 nights in Nov 2023

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

EDITH

Business traveler
Liked: Staff & service, property conditions & facilities
We loved our stay. The entire staff was awesome! See you again soon. ECK from Alabama
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Trudy, Summervlle

Liked: Cleanliness, staff & service, property conditions & facilities
We liked this property
Stayed 3 nights in Sep 2023

4/10 Poor

Jimmie

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed customer.
I was unpleasantly surprised at the condition, although the customer service was awesome i was very disappointed with the overall condition of the place, the carpet was odorous, my room door had to be forced shut d/t it sagging, the bathroom vent fan didn't work and the toilet went down very very slow, most times flushing it twice.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really kind and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

Shanthakumary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Aug 2023

6/10 Okay

Narmatha

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Food and pool is good, bed is bad
Amazing pool and good food. Unfortunately the bed is too small for two people and the bed was not even, had back pain for next day because of the bad bed. Unfortunately the hotel person was not helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the layout of the atrium areas. Didn't like the parking lot conditions.
Stayed 1 night in Sep 2023

10/10 Excellent

ANTTHONY

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
The hotel was decent but there was a huge mold problem in the bathroom because it has no ventilation. The front desk staff needs DEI training and Hotels.com needs to better vet their local partner hotels. I was told the rooms booked by hotels.com were not given the same accommodations as if booked directly via the Hilton. I was sorely disappointed.
Stayed 2 nights in Sep 2023

10/10 Excellent

Silas

Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Clean, quiet room and friendly staff!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the DoubleTree! Great location and walkable to many eating establishments. Also the shuttle takes you further if needed! We will definitely stay here again!
Stayed 3 nights in Sep 2023

6/10 Okay

Andrew

Business traveler
Disliked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Brigida

Stayed 2 nights in Aug 2023

10/10 Excellent

Christine

Stayed 1 night in Sep 2023

4/10 Poor

Salvatore

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms smelled. Elevator was slow (at best).
Stayed 1 night in Sep 2023