Posted Jul 20, 2015
The rooms were disgusting. The carpets were stained, the shower had mildew, the bed comforter was stained, the woodwork on the headboard was worn off and peeling in some parts. Half of the TV channels were blocked and unable to watch and the smell of smoke permiated into our room. The hallways and elevator looked as though they hosted stag parties everynight. The food, stains, and aweful smell was enough for a 1 night stay only. I went to the Hampton the following night for only $20 more per night.
Comment from Hotel Management
Aug 10, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be reviewing our deep cleaning and room inspection procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.