Ratings based on 289 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from CO

Hotel is dissapointing

Posted Aug 23, 2017
Room was updated but fridge had little rust spots all over door front and bathroom shower curtain had little black mold spots all over it. Stayed here previous years but will never stay here again. They also don't put dishes in the rooms anymore so you have to go to desk every time you want new ones. Towels are in room when you get there but each morning you have to go to front desk to ask for new ones and you don't get housekeeping service anymore which to me is why I stay at a hotel.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful! Please give us a second chance to prove ourselves. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy to find

Posted Jul 25, 2017
Not too much around as far as restaurants. The free breakfast had a lot to be desired. For what was offered, they might as well not advertise it.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Thank you for letting us know about your stay. Although you enjoyed your overall time with us, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good value, easy access.

Posted Jul 8, 2017
This hotel has reasonably good access from the highway, and in interior spaces for my elderly mother. Rooms were clean, in good shape, with enough furniture to "spread out" for luggage and table space for computer use. We did not make use of the kitchen facilities, but they appeared to be in good shape, with a spacious layout. Bathroom was roomy, with an exhaust fan that actually kept the mirror clear during my shower. Lots of counter space, good towels. Beds were fairly firm and comfortable. The only thing I'd change is the bedding - the spread, which had thermal qualities (i.e., was heavy enough to keep you warm) would not stay in place on the bed while sleeping - A very minor complaint.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
John, thank you for posting your kind review of Extended Stay America - Rochester - North. We are thrilled to read that you loved your clean & well-equipped room and our convenient location. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Manager, Hotel Management
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
4 out of 5
by Daniel

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Manager, Hotel Management
Daniel, thank you for sharing your generous ratings regarding your stay at Extended Stay America - Rochester - North. It’s our pleasure knowing your overall experience with us was an enjoyable one. We hope to welcome you back soon. Sincerely, General Manager
4 out of 5
by Ann

Posted Jun 15, 2017 on Hotels
Comment from Hotel Management
Jun 17, 2017 by Manager, Hotel Management
Ann, thank you for being our guest at Extended Stay America - Rochester - North. We are pleased to know we meet your expectations and that you had a good stay. Thanks for the business, and we hope to see you again soon. Sincerely, General Manager
5 out of 5
by Troy

Quick Weekend Away

Posted Jun 12, 2017 on Hotels
Was a great central meeting point for the weekend. Comfort & location were great.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Wow - Troy, thank you for including Extended Stay America - Rochester - North in your travel plans. We are thrilled to know our location was ideal for your needs and that you enjoyed your stay while you were here. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access. Friendly staff.

Posted Jun 5, 2017
Overnight trip to attend a funeral. Friendly, accommodating staff.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Rochester - North. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 2, 2017 on Hotels
Just alright..noisey, bed uncomfortable
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Thank you for your comments. We are pleased you had an overall nice stay. However, we are sorry for the noise issue you experienced and were not comfortable with your bed. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
4 out of 5
by Mathew

Posted May 30, 2017 on Hotels
Work trip, things went smooth no issues.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Mathew, thank you for being our guest at Extended Stay America - Rochester - North and for sharing your feedback. Nothing is more important than your satisfaction, so I am delighted to know you were happy with the every aspect of your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager