Ratings based on 282 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy to find

Posted Jul 25, 2017
Not too much around as far as restaurants. The free breakfast had a lot to be desired. For what was offered, they might as well not advertise it.
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
Thank you for letting us know about your stay. Although you enjoyed your overall time with us, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good value, easy access.

Posted Jul 8, 2017
This hotel has reasonably good access from the highway, and in interior spaces for my elderly mother. Rooms were clean, in good shape, with enough furniture to "spread out" for luggage and table space for computer use. We did not make use of the kitchen facilities, but they appeared to be in good shape, with a spacious layout. Bathroom was roomy, with an exhaust fan that actually kept the mirror clear during my shower. Lots of counter space, good towels. Beds were fairly firm and comfortable. The only thing I'd change is the bedding - the spread, which had thermal qualities (i.e., was heavy enough to keep you warm) would not stay in place on the bed while sleeping - A very minor complaint.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
John, thank you for posting your kind review of Extended Stay America - Rochester - North. We are thrilled to read that you loved your clean & well-equipped room and our convenient location. It was great to have you here, and we look forward to your next stay with us soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access. Friendly staff.

Posted Jun 5, 2017
Overnight trip to attend a funeral. Friendly, accommodating staff.
Comment from Hotel Management
Jun 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Rochester - North. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
5 out of 5
by Kristine

Friendly and caring staff

Posted May 21, 2017 on Hotels
The front desk workers were amazing! Bed was comfortable and room was very nice.
Comment from Hotel Management
May 23, 2017 by Manager, Hotel Management
Kristine, thanks for being our guest at Extended Stay America - Rochester – North. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. We appreciate your kind comment about our Front-Desk staff and will share it with them. Thank you for your review, and we hope to welcome you back the next time you travel to our area.   Sincerely, General Manager 
3 out of 5
by A verified traveler from LaCrosse WI

Location was good, room smelled and felt greasy

Posted May 14, 2017
Pros: One bedside table had two easily accessible outlets for cell phones.
Cons: Ventilate the rooms better or clean them more extensively to remove oil residue.
There seems to be nonexistent ventilation for the kitchen facilities in the room. The air felt and smelled like it was saturated with years of popcorn oil.turning the a/c on high helped somewhat after a few hours but really felt the need to wash my face repeatedly from the oil in the air.
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Sue, thank you for your evaluation. We are sorry we failed to provide you a clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. Your concerns will be shared with our housekeeping team. We hope you will consider and give us an opportunity to serve you better in the near future. Sincerely, General Manager
5 out of 5
by Debra

Posted Apr 26, 2017 on Hotels
Comment from Hotel Management
Apr 28, 2017 by Manager, Hotel Management
Debra, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you had a nice time with us. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Rochester – North. Sincerely, General Manager
5 out of 5
by Richard

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by Manager, Hotel Management
Richard, it was a pleasure having you as our guest at Extended Stay America - Rochester – North. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you, we look forward to your return visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly hotel staff and clean hotel

Posted Apr 8, 2017
Clean hotel friendly staff very attentive I stayed just one night but I had a small issue which was fixed immediately.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Rochester – North. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable, no frills hotel

Posted Mar 6, 2017
Comfortable room and was very clean. The free continental breakfast was a grab and go, meaning no place to sit and eat. It's a good place if your staying for a few days and want to make your own easy meals. Fridge, microwave stove top in room.
Comment from Hotel Management
Mar 13, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad you had a comfortable stay at our hotel and that your room was suitable to your liking. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.