Ratings based on 116 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2017
We only stayed 1 night on our way through NY. It was comfortable.
Comment from Hotel Management
Jan 30, 2017 by Ewa Turco, Hotel Management
Dear Guest, Thank you for staying at the Fairfield Inn Webster. We appreciate your business.
4 out of 5
by A verified traveler

Friendly staff & Nice room

Posted Nov 22, 2016 on Hotels
Good stay, fitness centre good. Staff extremely friendly and helpful! Only suggestion to have a room safe and tea bags in the rooms. Otherwise the clean spacious room, quietness and happy staff made it a great stay! Will definately book again.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your kind comments and suggestions. We appreciate you business and hope you stay with us again in the near future.
4 out of 5
by A verified traveler

Great Location Great Price.

Posted Nov 4, 2016 on Hotels
This property was under construction when we arrived. Most of the work was done by five however that's not so convenient if you need an afternoon nap. The staff at this property were amazing and helpful and kind. The room was clean and the common space was very clean and comfortable. I would definitely stay here again.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for sharing your experience. We are glad you have enjoyed your stay with us. Hopefully you will visit us once all the renovations are complete and see all the changes and upgrades to our property. Tahnk you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 2, 2016
Pros: The staff was very respectful, and nice.
Cons: It was everything, that I expected ,and more.
Location: Tony's restaurant ,makes the best hamburgers,in the whole town
This is a beautiful hotel,with very respectful staff.It was a nice City,with a lot of nice thing to do in Rochester
Comment from Hotel Management
Nov 3, 2016 by Ewa Turco, Hotel Management
Dear Guest, Thank you for choosing the Fairfield Inn for your travel needs. We are glad to hear that you had a pleasant experience.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
The staff was extremely courteous, friendly and professional. The outside is under construction and it is extremely confusing as to where the front entrance is. There are no signs or friendly instructions for a tired traveler.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for staying at our hotel. We are pleased to hear that you had a good experience.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Virginia

Under Renovations

Posted Oct 14, 2016
Pros: Clean and fresh.
The outside is under renovations and I was told the inside will follow. Please note one side is towards the road but for me I just turned on the fan and did not hear the road noise. The front desk was ready for our stay and had the rooms I requested ready. The beds were great for us. We had two rooms and all four of us were happy with the rooms and breakfast.
Comment from Hotel Management
Oct 17, 2016 by Ewa Turco, Hotel Management
Dear Ronnie, Thank you for choosing the Fairfield Inn for your stay. We apologize for a bit of mess and noise outside as our exterior renovation has began. We are glad to hear that you enjoyed your stay. Hope to welcome you back in the near future.
5 out of 5
by A verified traveler

Hotel Stay

Posted Oct 12, 2016 on Hotels
The stay was great for overnight.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for your comments.
5 out of 5
by A verified traveler

Pleasant and informative staff

Posted Oct 2, 2016 on Hotels
The staff was very pleasant, accomadating our wishes for all our family to be on the same floor, informative with local directions to laundry and favorite eating establishments, breakfast buffet was excellent.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your kind comments. We appreciate the feedback.
4 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
The hotel was very nice and clean, with a good quick breakfast. Only complaint was the heater did not work very well. It never really warmed up.