Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Nice hotel, friendly staff, room was clean.

Posted Feb 3, 2016
Pros: Clean, great price. Great staff!
Cons: Nothing
Location: BJs is right behind the hotel and a few restaurants/pizza places nearby. Everything we needed! :)
We were in town for a wake and funeral. The staff was wonderful! Friendly and very accommodating! The warm cookies in the evening upon check-in were AWESOME! Thank you!
5 out of 5
Recommended
for Personal Event
by David from Ithaca, NY

Excellent place to stay.

Posted Oct 13, 2015 on Hotels
I was there for a exhibition. All went well. The staff at the Fairfield Inn were exceptionally friendly and helpful. Rooms had WiFi and microwave, and small refrigerator besides the usual amenities including an ironing board and iron.
Comment from Hotel Management
Dec 26, 2015 by Ewa Turco, Hotel Management
Dear David, Thank you for taking the time to write about your recent stay with us at the Webster Fairfield Inn. In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you. It is the positive comments, such us those you expressed, which reward our efforts to provide the highest level of quality service and guest satisfaction. Again, thank you for taking your time.
5 out of 5
Recommended
for Personal Event
by HARVEY D. from Maryland

GREAT STAY

Posted Sep 18, 2015 on Hotels
I stayed for one night Monday through Tuesday lunch. It was safe, clean, quiet and had a wonderful staff. I noticed that there was not a direct "turn in" to the hotel from Hard Road but you had to enter either via the drive next to the Dairy Queen next door, or via the street connecting the shopping plaza. I realized that this was done on purpose to eliminate "drive-aways" and an easy egress for nefarious persons. The hotel and grounds were clean throughout with the grounds well kept and the interior (and rooms) spotless. It is well situated off of the main route (104) yet surprisingly quiet with the large volume of traffic that passes. The front desk and other staff were courteous and the breakfast was well cooked and laid out.
Comment from Hotel Management
Dec 26, 2015 by Ewa Turco, Hotel Management
Dear Harvey, Thank you for taking the time to complete our Comment card regarding your recent stay with us at the Webster Fairfield Inn. In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you. It is the positive comments, such us those you expressed, which reward our efforts to provide the highest level of quality service and guest satisfaction. Again, thank you for taking your time.
4 out of 5
Recommended
for Families
by Louise

Posted Sep 7, 2015 on Hotels
Comment from Hotel Management
Nov 14, 2015 by Ewa Turco, Hotel Management
Dear Louise - Thank you for rating us on Hotels.com
5 out of 5
Recommended
for Families
by Homa from Toronto

Fabulous

Posted Sep 2, 2015 on Hotels
Enjoyed every moment of my stay.Thanks to the management of the hotel.
Comment from Hotel Management
Nov 14, 2015 by Ewa Turco, Hotel Management
Dear Guest, Thank you for taking the time to complete our Comment card regarding your recent stay with us at the Webster Fairfield Inn. In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you. It is the positive comments, such us those you expressed, which reward our efforts to provide the highest level of quality service and guest satisfaction. Again, thank you for taking your time.
4 out of 5
Recommended
for Families
by S J from Cambridge, MA

Pleasant, convenient place

Posted Aug 18, 2015 on Hotels
Everything was fine and breakfast was good. Only very minor comment was that we stayed 3 nights and did not receive enough shampoo -- had to request more and this should be a routine to replace each day when use is evident.
Comment from Hotel Management
Nov 14, 2015 by Ewa Turco, Hotel Management
Dear Guest, Thank you for taking the time to complete our Comment card regarding your recent stay with us at the Webster Fairfield Inn. In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you.
4 out of 5
Recommended
for Families
by Christie from Syracuse

Posted Jul 21, 2015 on Hotels
The hotel is small but very well kept. The staff was extremely friendly and even had breakfast early on Sunday for our girls who had to be at the softball field before it would have started. It's in a convenient area with plenty of restaurants and shopping nearby.
Comment from Hotel Management
Sep 26, 2015 by Ewa Turco, Hotel Management
Dear Christie, Thank you so much for staying with us. I appreciate hearing from you. I am glad that you had a great stay with us and i will pass along your comments to my staff.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 19, 2015 on Hotels
They didn't have any roll away beds left even though I indicated that I needed one when I made the reservation. They gave us an air mattress that deflated as the night went on. By morning my son was sleeping on the floor. It was not very clean. I have stayed in much nicer places for much less.
Comment from Hotel Management
Sep 26, 2015 by Ewa Turco, Hotel Management
Dear Guest, Thank you for staying with us. In our continuing efforts to determine how well we are meeting your expectations, I appreciate hearing from you. Guest feedback, whether positive or negative, is an important tool in providing quality guest service. In reviewing you comments, it appears we failed to meet your expectations in few areas. Our mission is to “Impress the Guest”, and in your case we failed to do that. I apologize for that. I hope you give us another opportuninty to prove that this doesnt happen very often.
5 out of 5
Recommended
for Families
by Claudia from Long Island

!!!! Fabuloso !!!!!

Posted Jul 14, 2015 on Hotels
Lo tubimos todo desde las comodidades del hotel la atencion y la informacion. Hasta la ubicación las tiendas a su alrededor con todo oara nuestra familia.
Comment from Hotel Management
Sep 26, 2015 by Ewa Turco, Hotel Management
Thank you for staying with us.
5 out of 5
Recommended
for Families
by Sheri from Wellsville, NY

Great Weekend Away

Posted May 20, 2015 on Hotels
The hotel and staff were very nice. We greatly enjoyed the pool and would consider booking a room there again.
Comment from Hotel Management
Aug 8, 2015 by Ewa Turco, Hotel Management
Dear Sheri, Thank you so much for staying with us and your positive feedback. We appreciate hearing from you. We hope to see you in the near future.