Daycare? and fire alarm..otherwise, good.
Posted Jul 6, 2016 on Hotels
We only needed a place to sleep, however, upon inspecting the pool and workout room,we saw many children using the treadmills and climbing on equipment--the pool and this area looked like a daycare! Perhaps signs in many languages would assist visiting guests. About 10am there was a FIRE ALARM! We smelled burnt toast--perhaps those same unsupervised children were making breakfast?? At best, a hotel employee came up the 5th floor and knocked on every door to make sure all guests were vacating the hotel and down the stairwell. Otherwise, we'd say it was a successful visit.
Comment from Hotel Management
Jul 14, 2016 by Fernando, Hotel Management
Thank you so much for your review and we apologize for not exceeding your expectations due the facts you have mentioned on your review. Although we try hard to ask our guests and parents to follow the hotel rules, unfortunately this is not always the case. Also I would like to apologize for the fire alarm, which was not caused by an unsupervised child, but by a "forgetful" adult. We understand how disturbing a situation like that, might be, but I am proud of our staff members for following all the proper guest safety procedures for this specific situation. We value your comments and welcome the opportunity to serve you again.