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Opiniones de Hyatt Regency Rochester

3.5 out of 5
Hyatt Regency Rochester
125 East Main Street, Rochester, NY

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 415 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 255 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 157 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 89 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 84 de 1000 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Shanaira

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo que no me gusto es que no mencionaran que la piscina estaba en mantenimiento, ya que nuestro único motivo de viaje era pasar un buen rato en una piscina y jacuzzi.
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Diego Alejandro

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
Fue buena y comoda, pero no dieron servicio de limpieza de la habitacion
Se hospedó 6 noches en enero de 2023

6/10 Aceptable

Chucho

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No me gusto que no tiene Shuttle desde el aeropuerto. Se supone que si tiene shuttle y de hecho esa fue la razón por la que lo escogí.
Se hospedó 1 noche en diciembre de 2022

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Everything was Good but the smell of people smoking was real bad and the loud noice to we talk to front desk but they didn't do nothing even the we said from where was coming but front desk people just ignore us this was 03/2021 my first 2 days was just a nightmare 3 day was ok
Se hospedó 2 noches en marzo de 2021

10/10 Excelente

CydMuniz, Buffalo NY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2020
Respuesta de Lindsay Byers, el 5 jul. 2020
Thank you for staying with us. We appreciate your feedback and hope you enjoy the holiday!

10/10 Excelente

Dwayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

4/10 Malo

Frank

Viaje en pareja
Le gustó: Servicios
We were placed next to a staff area. Noise was disruptive the entire night. The creaning crew got started very early and we could hear them each morning. The sound-proofing for the room was completely unacceptable. Other than that, it was a nice room, clean enough, excepting the leak in the shower. Just not what was expected for the price paid.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

8/10 Bueno

monika

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Ilyssa

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff honestly could not have been nicer so none of this is their fault. The hotel is pretty run down for a Hyatt. The room was worn and dirty. Scratches on the furniture. Holes in the chair. The elevator didn’t work so we had to walk 5 flights to get our car from the garage. Not easy with luggage and a stroller. We paid for the breakfast and the whole situation was so sad. It was a makeshift buffet with stale pastries and most of the trays were empty. They had a regular kitchen toaster and toast and bread for everyone eating there to use. There was one poor guy working there and he was waiting tables, seating people, cleaning, and I think even making the food. They advertise Starbucks but it definitely shut down and they opened a more disappointing coffee bar. The front desk had a pile of boxes stacked around a random corner. Apparently maid service is upon request but we were never told that so nobody made up our room the first day which took us by surprise. I’d stay somewhere else if you can.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Todd

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool and fitness center were very helpful features. The facility is a bit dated and the breakfast options were hard to figure out.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Sari, Toronto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and friendly and informative staff!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location.

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, knowledgeable staff. Very clean facilities inside and out. Pool and weight room included. Only downside was limited food menu options on site.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Patricia

Viaje familiar
Excellent hotel.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
So clean and beautiful
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Johnny

No le gustó: Servicio y personal y condiciones de la propiedad
I knew from the day I got in that I would need to do laundry. I asked the front desk for a laundry bag and slip every day, and it took 5 days for them to get those to me. Water damage in the bathroom because the shower does doesn't close. Room was quite dusty overall. Had clearly not been thoroughly cleaned as there was also some kind of confetti or glitter around in the room.
Se hospedó 7 noches en marzo de 2024

4/10 Malo

Zachary

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Not enough towels in room, no housekeeping, very limited staffing all the time. Breakfast is overpriced and average at best. Nothing remarkable at all.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Christina

Price was good. It was ok. Check in slow. Requested towels that never showed up. The noise from the adjoining room, hallway, elevator dinging, and AC that sounded like a train….well sleep was elusive. Starbucks advertised on their station and on signs but gone. The breakfast was super slow. I would stay again if necessary but def ask for a non- adjoining room and one away from elector. I’d know to skip their breakfast. The lobby needed a better cleaning. Coffee all over, garbage pails busting over…just seemed like a lack of care. Most employees were working hard but breakfast service def needed more.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Vicky L

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was great! Nice rooms, the staff was great!
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

sarah

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
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Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a pleasure staying at the Hyatt
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Daveri

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this for a concert as the venue was right across the street. It was a really nice hotel and the breakfast was delicious. Even though I had to pay and it wasn’t included, it was really good.

6/10 Aceptable

Stefanie

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The property was fine but restaurant options were limited and unclear.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Josephine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

4/10 Malo

patrick

Le gustó: Servicio y personal
Pool was not available because it was getting fixed…I said I needed a pool because it was one of the reasons I booked the hotel. It would be convenient because I have small children. I asked for compensation and they told me I could cancel my reservation if I wanted too. I told them it was very hard for me to do that because I was already at the hotel with my family. It is hard to book and relocate your family at the very last minute, especially since I have already unloaded all my luggage and checked in. They gave me some excuse about how I should have checked the company’s website and that it states that the pool is under renovations on the website. I have gotten a email today from Expedia saying that the pool was good and to pack my bathing suit. I figured they would compensate something. Parking or breakfast but they did not offer anything and it was just a big inconvenience.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Sara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My husband and i stayed here for a conference being held in the ballroom. Keep in mind, breakfast is not included but reasonably priced compared tp other hotels. Only complaint is that our room was not well lit (small desk lamp and small, mounted lights between beds). Doors into lobby from public parking garage are locked at certain times and only accessible with room key and security is prompt to deal with unwanted individuals.

10/10 Excelente

Ronnie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thanx
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Jennifer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I have charges on my bill that I need a receipt for and it is impossible to contact the hotel direct
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Lance

Le gustó: Limpieza
Terrible WiFi connection
Se hospedó 5 noches en febrero de 2024

2/10 Terrible

Sarah

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
I cannot believe the Hyatt organization allows this place to operate under the Hyatt name!! First room had two lamps that didn’t work and the vanity in the bathroom was damaged. The second room was dusty with cobwebs everywhere, damaged curtains, shower was the size of a port a potty and the door to the ac unit was hanging off. The room was stocked with one washcloth and when we asked for more towels from the housekeeper that was cleaning the next room, we were told to call the front desk- couldn’t even provide a washcloth from the cart. Stay away from this place!
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Gretchen

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
For a large name brand, very disappointed. Hard to find the entrance to the hotel and parking was not straightforward, bathroom cold water did not work and ceiling was stained. Toiletries were very poor quality. Advertised hotel restaurant was closed and only the bar had food for dinner. Pool was closed and room did not have a tub.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Paul

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Michele E.

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was swanky. A nice surprise.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jonathan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First time visiting Rochester and enjoyed our stay at the Hyatt. Its convenient location puts you in walking distance to a lot of opportunities for shopping, dining and entertainment. Would book again.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

domenic

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Came back from a concert yesterday and wanted to have a coffee before going to my room and there was nothing there, containers empty. Pillows in our room were very uncomfortable. Hard time sleeping and woke up with a soar neck.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Vicky L

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 4 noches en febrero de 2024

8/10 Bueno

branden a

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

jenny

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Darrell

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Allissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy to locate, friendly staff, multiple dining options.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

angelica

Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Raymond

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
We only chose them because it was downtown with an indoor pool. Something I like to do with my son from time to time upon arrival they mentioned the pool was open until 11pm with no mention that it was broken. We had dinner and walked down to pool only to find it was out of service. The staff was ver nice when I complained and said they’d add me to the Hyatt membership with points but I never received an email. One positive was when we dinned for breakfast. Alina S. Was a wonderful waitress and very enjoyable company.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Janet Marie

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The was a panhandler in the middle of the lobby. It was around 7pm. No one noticed him until I pointed him out. My shower didn’t work and it isn't the vleanedt hotel I have been in
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Lauren

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Timothy

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

TM

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
staff was friendly and easy to talk to
Se hospedó 1 noche en enero de 2024