Ratings based on 1,863 Verified Reviews

3.4 out of 5
68% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Wisconsin

Needs major updating before I return...

Posted Apr 20, 2018
Pros: Location
Cons: See above
Location: Good Location
Bathrooms, while fairly clean, need significant updating before I would return. Water faucets and the toilet flush were corroded and look like they belonged in the 1950's-1960's. Tiles on wall had the look of the 1960's. Finally, there was not one electric outlet in the bathroom to use for hair dryer, electric shaver, etc. Also, we could hear conversations from the adjacent room as clearly as if they were standing in our room. Thankfully, all was quiet after 10 pm.
4 out of 5
Recommended
for Everyone
by A verified traveler from ar

Very accommodating.

Posted Apr 20, 2018
Location perfect for Mayo. Had surgery. Door to door entry
2 out of 5
by A verified traveler

Back Ache

Posted Apr 20, 2018
No A/C, small room, hard bed. Needs some significant updates. Only reason this hotel is still around is b/c of close proximity to Mayo Clinic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

close to Mayo

Posted Apr 18, 2018
Pros: room service, nice people, location
Cons: well, they can't do this, but my room didn't have a closet??? That was odd but for one person fine.
Location: next to mayo clinic and the Univ. Mall stores!
This is so nice and close to Mayo! Connected by tunnels and hallways to the mall, etc. The room layout is a little funny in the smaller rooms, small shower, etc. but its fine. VERY clean feeling, super staff and everything you need. GREAT room service!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vicksburg, MI

Trouble with special requests

Posted Apr 17, 2018
Pros: It is clean, quiet, close to Mayo Clinic and, if I go through AARP, reasonable enough.
Cons: Better attention to special requests
Location: I go to Rochester for treatment at Mayo Clinic and this hotel is across the street and connected to there via subway. I never have to endure weather.
I have stayed here many times before. It is always quiet and clean and the rooms reasonably sized. My problem comes with the "special requests". I have difficulty walking long distances due to a couple of health issues so I ask for a room close to the elevators. I swear they place me further and further from them. I am going to be more aggressive about that the next time I check in as this last room was within 3 or 4 rooms from the wrong end of the hallway.
Comment from Hotel Management
Apr 17, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Mike, Thank you very much for your recent stay with us. We value your business and appreciate your feedback! I am sorry to hear that your overall experience was not up to our standard of excellence. We will follow up with the appropriate departments to ensure a more positive guest experience. We hope you'll give us another opportunity to show you the service we're truly capable of providing. With gratitude, Christy Brewer Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Eveleth, mn

Hotel is a historial beauty

Posted Apr 17, 2018
Convenient and comfortable. Close to St. Mary's Hospital, with shuttle bus straight to campus. Clinic appointments at the Mayo are right across the street. Subway, skywalk and wonderful shops under one roof.
Comment from Hotel Management
Apr 19, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Traveler, Thank you for your review of your recent stay with us at The Kahler Grand Hotel. We appreciate you taking a moment to share your feedback with us and are pleased you enjoyed yoru stay. We look forward to the opportunity to welcome you back again should you be in the area. Please do not hesitate to let us know how we may serve you once again with all of our heart. With gratitude, Christy Brewer Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great access to Mayo Clinic & Mayo Methodist hosp.

Posted Apr 16, 2018
Staff was very gracious to give us an upgrade due to our personal situation & kept our online price.
Comment from Hotel Management
Apr 18, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Anonymous, Thank you for your excellent rating of your recent stay; we are delighted to know that our location and exceptional service made your stay a great one. We appreciate you and hope you choose us again when in the area. Sincerely, Christy Brewer Guest Relations Coordinator
2 out of 5
by A verified traveler from Grand Rapids, MI

Kahler Grand

Posted Apr 16, 2018
Very outdated, former hospital. I saw debris behind the nightstand when I looked for an outlet.
Comment from Hotel Management
Apr 18, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear E, Thank you for taking the time to share your feedback. Our hotel is a historical gem but I must confirm that any type of hospital functions have ceased at the Kahler Grand Hotel since over 70 years ago. I am sorry to hear that you found debris behind the nightstand and I will certainly let our management team know so that this may be addressed. This does not match our service standard and we do appreciate the feedback. Please let us know if you should need anything further. Sincerely, Christy Brewer Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 15, 2018
Pros: It is right across from Mayo Clinic if you have some time between yor appointments you can come and rest. Good restaurants and great services.
We have been coming back to Kahler Hotel for the last 16 year.We feel it is our second home.
Comment from Hotel Management
Apr 17, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Anonymous, We are happy to know that our location fit your travel needs and that our friendly staff provided you with exceptional customer service that we strive for. It is important to us that we are able to make you feel that this is your home away from home. We hope to see you again the next time you are in town. Should you need anything further, please do not hesitate to let us know. With gratitude, Christy Brewer Guest Relations Coordinator
2 out of 5
by A verified traveler

Posted Apr 14, 2018
The location is convenient, however the overall condition of the hotel is old. Rooms are tiny, and smelly.
Comment from Hotel Management
Apr 18, 2018 by Christy Brewer - Guest Relations Coordinator, Hotel Management
Dear Anonymous, Thank you for taking the time to share your comments with us. Your satisfaction is important and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests going forward. I have shared your observations with our team and we will continue to work hard to ensure all of our guests have a very positive and memorable experience. Sincerely, Christy Brewer Guest Relations Coordinator