Ratings based on 1,803 Verified Reviews

3.4 out of 5
68% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Wisconsin

convenient

Posted Feb 23, 2018
Pros: Historic Feeling. The convenience of placement.
Cons: Bathroom needs updating.
Location: downtown rochester. Mayo hospital right across the street. Starbucks located in lobby. 2 restaurants.
I stayed here just because it was across from the hospital. The staff was warm and pleasant. They answered every question I had without hesitation. The hotel is old and historic so it is understandable that its not going to look modern. The room was small but everything fit with enough room to move around. The bathroom was very out dated and reminded me of an old hospital room bathroom. But again, this is an old building with original structures.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kalamazoo, MI

Great location

Posted Feb 21, 2018
Cons: The "Grill" is horribly run and overpriced. To order and leave with two cheesburgers took one hour from start to finish - a ridiculous amount of time
Location: Centrally located with shopping and nice restaurants nearby. It is also right across the street from Mayo Clinic - real plus.
It's proximity to Mayo Clinic and the ease with which one can go from room to Clinic app't without ever going outside is worth a great deal of the somewhat higher room rates. It is an older building but they have done an excellent job keeping it updated. Rooms are very comfortable and well kept.
Comment from Hotel Management
Feb 21, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Michael, On behalf of the Kahler Grand Hotel, I apologize for your meal not coming out in a timely manner and your frustration not being addressed to your satisfaction. We appreciate you and value your feedback. Our staff is dedicated to providing you with an exceptional level of service, so please know that I will speak with the respective team members to ensure that these issues are addressed. Sincerely, Christy Brewer Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Great access to Mayo Clinic.

Posted Feb 20, 2018
Enjoyed the stay. I would definitely stay there again.
Comment from Hotel Management
Feb 21, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Anonymous, Thank you for your positive review of our hotel. I am thrilled you enjoyed your stay with us and we hope to welcome you back the next time your travels bring you to Rochester, MN. Sincerely, Christy Brewer Guest Relations Coordinator
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to Mayo Clinic.

Posted Feb 20, 2018
The rooms are run down and need updating but very clean. Everyone is friendly and helpful.
Comment from Hotel Management
Feb 21, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Anonymous, We are happy to know that our location fit your travel needs and that our friendly staff provided you with exceptional customer service that we strive for. We hope to see you again the next time you are in town. Should you need anything further, please do not hesitate to let us know. Sincerely, Christy Brewer Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Urbana, IL

Extension of Mayo caring and competence

Posted Feb 19, 2018
Pros: Caring friendly atmosphere
Cons: Restaurant is ok, but not great.
Location: Only there for Mayo
I wish I did not have the health problems I do, but am glad there is a place like Kahler/Mayo to help me with them
Comment from Hotel Management
Feb 21, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Jake, We are happy to know that our location fit your travel needs and that our friendly staff provided you with exceptional customer service that we strive for. We hope to see you again the next time you are in town. Should you need anything further, please do not hesitate to let us know. With gratitude, Christy Brewer Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Short night stay

Posted Feb 17, 2018
Check in was quick and easy. Parking was ok. Long path to room. Older hotel notice fragrance that was the probably to mask older odors. Room was fine. Liked the older style closet and bathroom. Bed was firm room was warm with no drafts. Found my way out through the skyway to my lecture and found the way back to the hotel. Got turned around finding the parking ramp but not completely lost.
Comment from Hotel Management
Feb 19, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Rich, Thank you for your review of the Kahler Grand Hotel! Your feedback is greatly appreciated. We are pleased you enjoyed your overall stay and allowed us the opportunity to serve you with all our hearts. Please let us know if there is anything else we may do to assist you. Thank you for choosing the Kahler Grand Hotel! Warm regards, Christy Brewer Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Convenient Hotel

Posted Feb 14, 2018
Pros: The staff is very pleasant and efficient. Its location is great and the restaurants within the building are good.
Cons: As I mentioned above some of the rooms I've stayed in need some TLC and routine maintenance.
Location: The Kahler is convenient located in downtown Rochester and is connected to shops either by the subway (lower level) or through a skyway.
I find the Kahler very convenient to the Mayo Clinic and its rates are reasonable. As an older hotel it needs some TLC and updating in the rooms.
Comment from Hotel Management
Feb 15, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Traveler, We are happy to know that our location fit your travel needs and that our friendly staff provided you with exceptional customer service that we strive for. We hope to see you again the next time you are in town. Should you need anything further, please do not hesitate to let us know. Sincerely, Christy Brewer Guest Relations Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Mayo Clinic

Posted Feb 13, 2018
Pros: Location
Cons: It's a older hotel and this what to expect when you book.
Clean room but a little cool at this time of year.
Comment from Hotel Management
Feb 13, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Anonymous, Thank you for your review of the Kahler Grand Hotel! Your feedback is greatly appreciated. We are pleased you enjoyed your overall stay and allowed us the opportunity to serve you with all our hearts. Please let us know if there is anything else we may do to assist you. Thank you for choosing the Kahler Grand Hotel! Sincerely, Christy Brewer Guest Relations Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, MN

liked it

Posted Feb 11, 2018
The price was very reasonable and the parking was within a few steps of our room. It took a while to get the heat up.
Comment from Hotel Management
Feb 12, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Dick, Thank you for your review of the Kahler Grand Hotel! Your feedback is greatly appreciated. We are pleased you enjoyed your overall stay and allowed us the opportunity to serve you with all our hearts. Please let us know if there is anything else we may do to assist you. Thank you for choosing the Kahler Grand Hotel! With gratitude, Christy Brewer Guest Relations Coordinator
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2018
OK place, next to Mayo, easy to get around Old and needs updating
Comment from Hotel Management
Feb 12, 2018 by Christy B., Guest Relations Coordinator , Hotel Management
Dear Anonymous, Thank you for your review of the Kahler Grand Hotel! Your feedback is greatly appreciated. We are pleased you enjoyed your overall stay and allowed us the opportunity to serve you with all our hearts. Please let us know if there is anything else we may do to assist you. Thank you for choosing the Kahler Grand Hotel! Warm regards, Christy Brewer Guest Relations Coordinator