Thank you for rating us a 4 out of 5 for your stay.We look forward to serving you again if you are in Rochester.Thank you,

Sharon, we're thrilled to hear that our staff were pleasant and accommodating, and that you found our hotel to be updated and clean.As for the thin walls, well, we like to think of it as an opportunity for an immersive experience - you get to enjoy the full range of conversations from both sides of the aisle, as if you were a part of a live sitcom! But on a serious note, we apologize for any inconvenience this may have caused during your stay

Hi Dawn! We're happy to hear that you love our close proximity to everything – it's like having the Mayo Clinic in our backyard! However, we must admit, the first three elevators deciding to take an unexpected vacation to the 10th floor without you sounds like quite the adventure. We apologize for any inconvenience and the unexpected workout session with your bags.As for the pool, we like to keep things exciting by adding a touch of mystery to its location. It's our very own treasure hunt! We apologize for the confusion caused by the worn-off map leading you astray. Rest assured, we'll make sure it gets a makeover pronto.

So happy to hear you enjoyed your stay Vickie!

Thank you so much for rating us a 5 out of 5.We look forward to seeing you again.Kay NeitgeReservation Manager

Thank you for taking the time to rate us a 3 out of 5 for your stay. Also thank you for the feedback.I will make sure to share with the General Manager.Thank you,

Hi Marian,Thank you for your feedback! We appreciate your suggestion, and while we can't promise to implement a "wrestling ring" floor just yet, we'll certainly look into ways to ensure a peaceful coexistence between our young guests and those seeking a quiet retreat.In the meantime, we'll do our best to provide earplugs for our patients or perhaps organize a mini wrestling match to tire out our young visitors before bedtime!We appreciate your understanding and hope to welcome you back for a quieter stay in the future.Warm regards,

Thank you Greg!

Thank you for taking the time to rate us a 3 out of 5 for your stay. We do have luggage carts at the hotel. Did you ask for one at the desk?We look forward to serving you again if you are in Rochester.Thank you,

Hi Terry, we are undergoing a massive lobby renovation and cant wait to be able to share the new and improved space with all our guests!

Hi Theodore, we wish we had gotten the chance to serve you before leaving a review.

Great to hear you enjoyed your stay Terry

Hi Melanie,Thank you for your feedback, and we're thrilled to hear that your check-in was smoother than a well-greased wheel! We're delighted that you found our parking convenient and our rooms spacious and clean - it sounds like you had the royal treatment.We're thrilled to hear that dinner at Lord Essex was a hit and that our friendly wait staff made your experience even more enjoyable. However, we'll make sure to have a word with our sink about its cracking behavior - it seems it's been feeling a bit "under pressure" lately!As for the early morning leaf-blower serenade, we'll be sure to inform our gardening enthusiast to save their masterpiece for a more appropriate hour!Thank you for your understanding, and we can't wait to welcome you back for another fabulous stay!Warm regards

Hi Leslie! Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found everything you needed right at your fingertips.We're especially pleased to hear that you found our beds as comfortable as a cloud and our room cleanliness top-notch - we'll make sure our housekeeping team receives a round of applause!And of course, our convenient location near the Mayo Clinic means you can spend less time commuting and more time enjoying your stay. It's the perfect prescription for a stress-free trip!Thank you for recommending us, and we can't wait to welcome you back for another delightful stay in the future.Warm regards,

Thank you taking the time to rate us a 3 out of 5 for your stay.What could we have done better to make your stay better?We look forward to serving you again if you are in Rochester.Thank you,

Thrilled to hear you enjoyed your stay Tina!

Sharon, we're thrilled to hear that our staff were pleasant and accommodating, and that you found our hotel to be updated and clean.As for the thin walls, well, we like to think of it as an opportunity for an immersive experience - you get to enjoy the full range of conversations from both sides of the aisle, as if you were a part of a live sitcom! But on a serious note, we apologize for any inconvenience this may have caused during your stay

Thank you Mary!

Thank you Travis

Thank you Jeni!! We appreciate your kind words and are thrilled to hear you had a good stay with us.

Thank you Sharon!

Thank you for rating us a 4 out of 5 for your stay.We look forward to serving you again if you are in Rochester.Thank you,

Hi Marquerite, we apologize for any inconvenience caused by our restaurant being closed while you were here. We hope to see you again in the future!

Hi Jaan, Thank you so much for your kind words. We look forward to serving you with all our hearts again in the future!

Thank you Eric!

Hi Larissa, we appreciate your honest feedback. We apologize that your room felt small, our rooms sizes do vary on the different room types we offer. Our 16 overnight parking is in line with other downtown Rochester hotels. We hope you give us a chance to change your mind about our hotel!

Hi Kathryn, thank you for your review. We appreciate the time and effort you took to let us know about your stay. We're happy to know you had a great time with us. Xuan will be so pleased to hear your kind words. We look forward to seeing you in the future!

Hi Chad! Thank you for sharing your experience with us. We're glad to hear that our proximity to the Mayo Clinic is a standout feature for you. As for the front desk staff, we'll be sure to remind them that pleasantness is key, and perhaps we'll invest in some noise-canceling headphones for the lobby cell phone movie screenings. Regarding the room size, we apologize if it felt like you were sleeping in a human-sized cracker box. Our fridge seems to have taken its job a tad too seriously and decided to turn into a miniature Arctic freezer - we'll have a stern talk with it about defrosting etiquette!

Hi Terry Ann! Thank you so much for sharing your love for our hotel. We are also very excited about Ruth's Chris opening! We look forward to serving you again in the future.

Dear Linda,We're delighted to hear that you had an excellent experience!  Your satisfaction is our top priority, and we're pleased that we could meet your expectations.  If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.We look forward to welcoming you back again soon!Thank You,The Kahler Grand Hotel Management

Dear Gena,We apologize for the inconsistency in our room service and appreciate your acknowledgment of our kind staff.  Your feedback regarding the room cleaning process is valuable, and we'll address it with our team to ensure a more consistent and reliable service.  We strive to provide a seamless experience for our guests, and we'll use your comments to improve.  Please don't hesitate to reach out if we can assist you with anything else.  Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,The Kahler Grand Hotel Management

Dear Chad,We're delighted to hear that you've had consistently positive experiences with us and that you find our location convenient, rooms clean, and atmosphere quiet.  Your loyalty means the world to us, and we're grateful for your continued patronage.  If there's anything we can do to make your stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back many more times!Thank You,The Kahler Grand Hotel Management

Dear Jennifer,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in The Kahler Grand Hotel many more times.Thank You,The Kahler Grand Hotel Management

Dear Mary,Thank you for your feedback, and we're glad to hear that you found your stay with us to be better than your previous experiences.  We apologize for the inconvenience caused by the faucet leak in the bathroom.  Our maintenance team will address this issue promptly to ensure it is resolved for future guests.  Your satisfaction is important to us, and we appreciate your input. If there's anything else we can do to improve your experience, please don't hesitate to let us know.  We hope to have the opportunity to welcome you back for another pleasant stay in the future.Thank You,The Kahler Grand Hotel Management

Dear Jaun,Thank you for choosing the Kahler Grand Hotel for your stay!  We're delighted to hear that our convenient location across from the Mayo Clinic met your needs and that you found our hotel well-maintained despite its age.  Providing a comfortable and welcoming environment is our priority, and we're thrilled that our staff could assist you during your time with us.  If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.  We hope to have the pleasure of welcoming you back again soon!Thank You,The Kahler Grand Hotel Management

Dear Michael,Thank you for your kind words!  We're delighted that you had a great experience at our hotel and found our staff excellent.  Providing exceptional service is our top priority, and we're thrilled that we could make your stay memorable.  If there's anything else we can do to enhance your experience or if you have any feedback to share, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Thank You,The Kahler Grand Hotel Management

Dear Matthew,Thank you for your feedback.  We're glad to hear that your overall experience was good.  Please let us know if there's anything specific you enjoyed or if there's anything we can do to improve.  We appreciate your business and hope to welcome you back for another enjoyable stay in the future.  Thank you for choosing our hotel.Thank You,The Kahler Grand Hotel Management