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Reviews of Kahler Inn and Suites - Mayo Clinic Area

3.5 out of 5
Kahler Inn and Suites - Mayo Clinic Area
9 3rd Ave Nw, Rochester, MN

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1179 reviews" "
Rating 8 - Good. 366 out of 1179 reviews" "
Rating 6 - Okay. 202 out of 1179 reviews" "
Rating 4 - Poor. 148 out of 1179 reviews" "
Rating 2 - Terrible. 75 out of 1179 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

penny

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I always stay here when I come to the Mayo Clinic. Easy access to the subway level so you can get to appointments without worrying about the weather. Also easy to walk to a variety of downtown restaurants.
Stayed 2 nights in Apr 2024

4/10 Poor

Christine

Traveled with family
Disliked: Property conditions & facilities
This property is in serious need of a renovation. Even the linens appeared to be 20 years old.
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking underground is very confusing, the parking spaces need to be numbered to find one’s vehicle.
Stayed 1 night in Apr 2024

6/10 Okay

Tom

Traveled with partner
Toilet didn’t flush. Pay to park. No towels from the cleaning lady.
Stayed 3 nights in Apr 2024

8/10 Good

Pamela

Traveled with family
close to Mayo Clinic
Stayed 1 night in Apr 2024
Response from Kay Neitge on Apr 17, 2024
Thank you for the great rating of 4 out of 5.We look forward to your next stay with us.Thank you,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best water pressure in sink!
Stayed 1 night in Apr 2024
Response from Kay Neitge on Apr 17, 2024
Thank you for the great rating of 5 out of 5.I appreciate you letting us know about the water pressure.We look forward to your next stay with us.Thank you,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was great!!
Stayed 1 night in Apr 2024
Response from Kay Neitge on Apr 17, 2024
Thank you for the great rating of 5 out of 5.We look forward to your next stay with us.If you want, please go out on Trip Advisor and do a review as well.Thank you,

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend Kahler Inns and Suites most highly to anyone needing quality accommodation with easy walkable access to Mayo Clinic. I was able to go to my room between appointments as it never took more than 3 minutes to get to anywhere in the hospital or clinic.
Stayed 4 nights in Mar 2024
Response from Kahler Inn and Suites on Apr 2, 2024
Hi George! It's fantastic to know that you were able to seamlessly navigate between your appointments and your room, making your visit as smooth and efficient as possible.We greatly appreciate your kind words and recommendation, and we look forward to welcoming you back for any future visits to the Mayo Clinic.

6/10 Okay

barbara

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We actually stayed 3 nights because of some additional treatment. The beds are very uncomfortable so when they added more treatment we moved to a different hotel that was a little cheaper and had breakfast included. At the new hotel the beds were very comfortable. We will not stay at the Kahler again.
Stayed 2 nights in Mar 2024
Response from Kahler Grand Hotel on Apr 2, 2024
Hi Barbara, thank you for sharing your experience with us. We're sorry to hear that you found our beds uncomfortable during your stay. We understand the importance of a good night's sleep, especially during extended stays for additional treatment.

10/10 Excellent

Tracy

Easy access to Mayo via subway. Caribou Coffee is in lounge area. Hotel itself is always clean but does need updating
Stayed 2 nights in Mar 2024
Response from Kahler Inn and Suites on Apr 2, 2024
Great to hear you enjoyed your stay with us Tracy!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 1 night in Mar 2024
Response from Kay Neitge on Apr 17, 2024
Thank you for the great rating of 10 out of 10.We look forward to your next stay with us if you are in Rochester.Thank you,

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Availability of parking was helpful
Stayed 3 nights in Mar 2024
Response from Kahler Inn and Suites on Apr 2, 2024
Thank you Deb!

8/10 Good

Rose

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kay Neitge on Apr 17, 2024
Thank you for the great rating of 4 out of 5.We look forward to your next stay with us.Thank you,

8/10 Good

Mary Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at Kahler Inn and Suites. The convenience to Mayo appointment buildings is the best feature. It is so easy to walk across the street. This time I did get a bum mattress. Lumpy… my back is still sore. Plus, I would like free parking.
Stayed 2 nights in Mar 2024
Response from Kahler Inn and Suites on Apr 2, 2024
Thank you for your continued patronage and for taking the time to share your feedback with us. We're delighted to hear that our convenient location near the Mayo appointment buildings has been a highlight of your stays with us.However, we're truly sorry to learn about the discomfort you experienced with the mattress during your recent visit. Your comfort is of utmost importance to us, and we apologize for any inconvenience caused. We'll be sure to address this matter with our housekeeping team to ensure that all our mattresses meet the highest standards of comfort for our guests.Regarding parking, we understand your desire for complimentary parking. While we do not currently offer free parking, we strive to provide competitive rates for our guests and offer various parking options to accommodate their needs

8/10 Good

Kearsti

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Extremely convenient for Mayo Clinic visitors. Can access from underground walking subway tunnels. Was able to leave 10 minutes before my appointment and make it there in time for check in. Keep in mind, it’s an old property so if it’s amenities and elegance you’re looking for this isn’t the place for you. Desk worker called about an hour after check in to make sure we had everything we needed. I can’t complain about our visit, we were there Monday-Friday.
Stayed 4 nights in Mar 2024
Response from Kahler Inn & Suites Management on Mar 22, 2024
Dear Kearsti,Thank you for sharing your experience!  We're glad to hear that our convenient location and underground access to the Mayo Clinic made your visit easier.  We understand that our property may not offer the same amenities and elegance as others, but we strive to provide a comfortable and convenient stay for all our guests.  It's great to know that our desk worker reached out to ensure you had everything you needed during your stay.  We appreciate your feedback and hope to welcome you back again in the future!Kind Regards,Kahler Inn & Suites Management

8/10 Good

Diane

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I love the proximity to the Mayo Clinic. The staff was personable, professional and efficient. Paying $15 to park in the garage was a big benefit as well. One thing to improve upon: Please deep clean the floors in the bathrooms and on the carpet edges. Thank you for all you do!
Stayed 2 nights in Mar 2024
Response from Kahler Inn & Suites Management on Mar 22, 2024
Dear Diane,Thank you for your feedback!  We're thrilled to hear that you appreciated our proximity to the Mayo Clinic and found our staff to be personable, professional, and efficient.  We also appreciate your suggestion regarding the cleanliness of the floors in the bathrooms and on the carpet edges, and we will definitely take that into consideration to improve our services.  We hope to welcome you back again soon!Kind Regards,Kahler Inn & Suites Management

8/10 Good

Michael, Manistee

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Kahler Inn & Suites Management on Mar 15, 2024
Dear Michael,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

Donald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is helpful with all requests.
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 14, 2024
Dear Donald,We're glad to hear that our staff was helpful during your stay.  Providing excellent service is our top priority, and we're pleased that we could assist you with your requests.  If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back in the future!Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

frances, Minneapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with Mayo Clinic
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 14, 2024
Dear Frances,We're delighted to hear that our hotel's location near the Mayo Clinic was convenient for you.  If there's anything else we can assist you with during your stay, please don't hesitate to let us know.  We hope you have a comfortable and pleasant visit!Kind Regards,Kahler Inn & Suites Management

2/10 Terrible

Adele

Stayed 1 night in Feb 2024
Response from Kay Neitge on Apr 17, 2024
I do apologize we didn't meet your expectations. Please let us know what we could have done better to make your say more comfortable.Thank you,

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful! The facility is clean and nicely decorated. I was there staying for doctors appointments but will be returning to stay for fun and leisure.
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 12, 2024
Dear Jacob,Thank you for your kind words!  We're thrilled to hear that you found our staff helpful and enjoyed the cleanliness and decor of our facility.  It's wonderful to know that you plan to return for leisure purposes as well.  We look forward to welcoming you back and ensuring you have an enjoyable stay with us.  If there's anything we can assist you with in the future, please feel free to reach out.Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

Lydia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity, the quietness, convenient and safe. Professional staff.
Stayed 2 nights in Mar 2024
Response from Kahler Inn & Suites Management on Mar 12, 2024
Dear Lydia,We're delighted to hear that you enjoyed your stay with us and found our hotel convenient, quiet, and safe.  Our team works hard to provide professional and friendly service, and we're glad to hear that this was reflected in your experience.  If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.  We appreciate your feedback and look forward to welcoming you back in the future!Kind Regards,Kahler Inn & Suites Management

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 12, 2024
Dear Rebecca,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Kahler Inn & Suites Management

2/10 Terrible

Steven

Business traveler
This was a prepaid room. When I checked in, they wanted to check on $50 surcharge for incidentals. I explained that I wasn’t going to use any incidentals but they still had to apply the charge. I spoke to the manager who said she could not take the charge off until the next morning, period. They explained that they didn’t have the power to take the charge off.
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 11, 2024
Dear Steven,We apologize for any inconvenience you experienced regarding the incidental charge.  Prepaid reservations typically require a security deposit to cover any potential incidentals during your stay.  However, we understand your concerns and will address this issue with our team to ensure better communication and flexibility in such situations in the future.  We appreciate your feedback and hope you still enjoyed the rest of your stay with us.  If there's anything else we can assist you with, please don't hesitate to reach out.Sincerely,Kahler Inn & Suites Management

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kahler Inn & Suites Management on Mar 11, 2024
Dear Kimberly,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Kahler Inn & Suites.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Kahler Inn & Suites hotel soon!Kind Regards,Kahler Inn & Suites Management

6/10 Okay

Mavis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were extremely small and bathroom was disgusting. Bath tub was rusting and falling apart, there was no water pressure and we had to pay to park in the hotels parking ramp which was falling apart, small tight spaces and very low ceiling did not feel safe at all. Location was close to the clinic but not a place you wanted to go back to to rest and relax as it was dark and the tv situation was very slow and needs updating as well. The entire hotel is very old and outdated.
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 7, 2024
Dear Mavis,We apologize for the inconvenience and disappointment you experienced during your stay.  Your feedback is valuable to us, and we will address the issues you've mentioned with our team to ensure improvements are made.  We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations on this occasion.  Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.  If you have any further feedback or if there's anything else we can do to assist you, please feel free to let us know.Sincerely,Kahler Inn & Suites Management

10/10 Excellent

Sherri

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean but older. Could definitely use some updates. IE: carpet, alarm clock. Exhaust fan in bathroom very loud and comes on with light.
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 5, 2024
Dear Sherri,Thank you for your feedback regarding your recent stay.  We apologize for any inconvenience caused by the older condition of the property and the loud exhaust fan in the bathroom.  We will consider your comments as we continue to make improvements to our hotel.  We appreciate your business and hope to have the opportunity to welcome you back in the future.Sincerely,Kahler Inn & Suites Management

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was a little nervous when we checked in and were on the 2nd floor with the pool. At 9pm it was very loud. However, we could hardly hear a peep once we got into our room and at 10pm when the pool closed, it was very quiet. The front desk attendant wasnt able to answer questions about restaurant hours and parking, but was fulling in from the sister hotel and was very nice.
Stayed 1 night in Mar 2024
Response from Kahler Inn & Suites Management on Mar 5, 2024
Dear Suzanne,We appreciate your feedback regarding your recent stay.  We apologize for any initial concerns you had about noise from the pool area, but we're glad to hear that it did not disrupt your comfort once you were in your room.  We will address the issue of the front desk attendant's knowledge about restaurant hours and parking to ensure better service in the future.  Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Kahler Inn & Suites Management

6/10 Okay

James La

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Very Dated
Stayed 3 nights in Feb 2024
Response from Kahler Inn & Suites Management on Mar 5, 2024
Dear James,We apologize for any inconvenience caused by the dated appearance of our property.  We understand that our guests expect a comfortable and modern environment, and we are continuously working to improve our facilities.  Your feedback is valuable to us, and we will use it to make necessary improvements.  We hope you will consider staying with us again in the future.Kind Regards,Kahler Inn & Suites Management

8/10 Good

Vance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kahler Inn & Suites Management on Mar 5, 2024
Dear Vance,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Kahler Inn & Suites Management

6/10 Okay

Julie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location but property needs updating
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Mar 5, 2024
Dear Julie,Thank you for your feedback.  We appreciate your comments about our convenient location.  We are always looking for ways to improve our property and will consider your suggestions.  We hope to welcome you back again soon!Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Initially I was in a room sub par. Smelled like cigs and no fan in bathroom. The heater was too much. Next morn the staff made quick accommodations to get me in a room that had no smoke smell, fan worked, heated appropriately without a fuss. Excellent professionalism
Stayed 2 nights in Feb 2024
Response from Kahler Inn & Suites Management on Mar 5, 2024
Dear Laurel,We're sorry to hear about the initial issues with your room, but we're glad to hear that our staff was able to quickly address your concerns and provide you with a more comfortable accommodation.  Your satisfaction is our top priority, and we appreciate your understanding and patience.  If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.  We hope to have the opportunity to welcome you back in the future.Sincerely,Kahler Inn & Suites Management

10/10 Excellent

Kimberlee

Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Mar 22, 2024
Dear Kimberlee,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Kahler Inn & Suites.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Kahler Inn & Suites hotel soon!Kind Regards,Kahler Inn & Suites Management

8/10 Good

delta

Liked: Cleanliness, staff & service, property conditions & facilities
We stay there when we have several days of appts. at Mayo
Stayed 3 nights in Feb 2024
Response from Kahler Inn & Suites Management on Mar 5, 2024
Dear Delta,Thank you for choosing to stay with us during your appointments at Mayo Clinic.  We're glad to provide comfortable and convenient accommodation for your visits.  If there's anything we can do to enhance your stay, please don't hesitate to let us know.  We look forward to welcoming you back for your future appointments.Kind Regards,Kahler Inn & Suites Management

8/10 Good

Kathy, Willow City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like being able to use the subway level attached to Mayo Clinic. The restaurant doesn’t have a wide selection of food to eat. It’s also quite expensive for what you get.
Stayed 3 nights in Feb 2024
Response from Kahler Inn & Suites Management on Mar 1, 2024
Dear Kathy,Thank you for your feedback.  We're glad to hear that you found the convenience of the subway level attached to the Mayo Clinic to be beneficial during your stay.  We apologize that the restaurant's food selection and pricing did not meet your expectations.  We will consider your comments as we continue to improve our services.We appreciate your business and hope to have the opportunity to welcome you back in the future.Kind Regards,Kahler Inn & Suites Management

2/10 Terrible

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here many many times and normally book through them. I have a small dog, they have never charged me for him...this time they charged me $172...reason? They said I booked the room this time through Expedia and not them. I paid $321 for this room, could have stayed in a MUCH better hotel for that money. Will never book there again.
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Mar 4, 2024
Dear Cindy,Thank you for bringing this matter to our attention.  We sincerely apologize for any inconvenience caused by the discrepancy in your billing.  We strive to ensure a seamless experience for all our guests, including those traveling with pets, and it's regrettable to hear that this situation fell short of your expectations.  Your feedback is valuable to us, and we will review our policies to prevent similar issues from occurring in the future.  We hope to have the opportunity to restore your faith in our hotel and welcome you back for a more positive experience.Sincerely,Kahler Inn & Suites Management

4/10 Poor

Daryl

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1. Lukewarm "Hot" water: morning and night. 2. Bathroom door wouldn't close, and inside bathroom side of door totally rotting out. 3. Bathtub drain-stopper wouldn't close or fully open: rusted on. 4. Carpets: room/hallway: stained a lot. 5. In-Hotel parking is HORRIBLE!!! For 7' vehicles: one level ONLY! 6. Staff: all friendly/helpful. 7. Excellent dining: JimmyJohns, Caribou, Restaurant. 8. Good Room Rate. Sorry, facility NEEDS a major rennovation. Won't stay there again.
Stayed 2 nights in Feb 2024
Response from Kahler Inn & Suites Management on Feb 29, 2024
Dear Daryl,We sincerely apologize for the inconvenience you experienced during your stay.  Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.  We appreciate your kind words about our friendly staff and nearby dining options.  We understand your concerns about the condition of the facilities and will work diligently to improve them.  Thank you for bringing these matters to our attention, and we hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely,Kahler Inn & Suites Management

10/10 Excellent

Kristine

Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Mar 22, 2024
Dear Kristine,Thank You for giving us a perfect rating and recommending our hotel to other travelers.  I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.  Take care!Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Mar 22, 2024
Dear Barbara,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Kahler Inn & Suites many more times.Kind Regards,Kahler Inn & Suites Management

8/10 Good

fred

Liked: Cleanliness, staff & service, property conditions & facilities
walking to mayos
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Feb 29, 2024
Dear Fred,Thank You for your review and for choosing our hotel.  I'm happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

jeanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for our plans
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Feb 27, 2024
Dear Jeanne,Thank you so much for leaving us an all-star rating - it's much appreciated! We're delighted that our hotel's location perfectly aligned with your plans! Providing a convenient and strategic setting for our guests is a top priority. Your satisfaction is our goal, and we look forward to hosting you again.Thank you for choosing us! Kind Regards,Kahler Inn & Suites Management

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
I think it could have been a little cleaner. bathtub was kinda dirty. A laundry bag would have been nice. A warmer blanket also.
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Feb 26, 2024
Dear Dianne,Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused during your stay. We appreciate your insights regarding the cleanliness, and rest assured; we're addressing this with our housekeeping team to ensure a higher standard. Your suggestion for a laundry bag and a warmer blanket is duly noted, and we'll work on enhancing our amenities for a more comfortable experience. We value your input and hope to welcome you back soon, providing an improved and enjoyable stay. Thank you for choosing us for your stay. Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Feb 26, 2024
Dear Joe,Thank you so much for your heartfelt ratings! We are always delighted to receive such fantastic feedback from our guests about their experience staying with us. We are thrilled you had a great experience staying with us at Kahler Inn & Suites.We would love to host you again on your next Kahler Inn & Suites visit. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

GAYLE

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is directly across from the Mayo Clinic Eisenberger entrance, which was very convenient. The staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Feb 22, 2024
Dear GAYLE,Thank you so much for leaving a Perfect Score Review for your Kahler Inn & Suites stay. We're thrilled to hear that our hotel's proximity to the Mayo Clinic Eisenberger entrance added convenience to your stay. It's our pleasure to provide a location that suits your needs. Your kind words about our friendly and helpful staff mean a lot to us. We understand the importance of a welcoming atmosphere and are delighted to have exceeded your expectations. We can't wait to have you back for another pleasant stay with us on your next visit to Rochester.Kind Regards,Kahler Inn & Suites Management

8/10 Good

Susan

Liked: Cleanliness, staff & service
Could use some upgrades. I’m allergic to feathers and they only had feather pillows
Stayed 5 nights in Feb 2024
Response from Kahler Inn & Suites Management on Feb 20, 2024
Dear Susan,Thank you for bringing this to our attention, and we apologize for any inconvenience caused by the feather pillows. We understand the importance of a comfortable stay for all our guests. Rest assured, we will address the issue promptly and explore alternatives to accommodate guests with feather allergies. Your feedback is invaluable, and we appreciate your understanding. We hope to welcome you back soon and provide an improved and upgraded stay. Kind Regards,Kahler Inn & Suites Management

8/10 Good

Kathy, Willow City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms.
Stayed 3 nights in Feb 2024
Response from Kahler Inn & Suites Management on Feb 20, 2024
Dear Kathy,Thank you for acknowledging our commitment to cleanliness! Maintaining pristine rooms is a top priority. We're pleased to know that you found our accommodations to be clean and comfortable. Your comfort and satisfaction are paramount to us.We look forward to providing you with another spotless and enjoyable stay.Kind Regards,Kahler Inn & Suites Management

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. All people are nice and just wonderful!
Stayed 2 nights in Feb 2024
Response from Kahler Inn & Suites Management on Feb 20, 2024
Dear Jody,Thank you for your kind words! We're thrilled to hear you enjoyed a peaceful stay with us. Our team takes pride in creating a welcoming and friendly atmosphere for our guests. Your positive feedback encourages us to continue providing excellent service.We look forward to hosting you again at [Your Hotel Name] for another wonderful experience! Kind Regards,Kahler Inn & Suites Management

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mayo.
Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Feb 20, 2024
Dear Jean,Thank you for choosing our hotel near Mayo Clinic! We're delighted to hear you found our location convenient. We strive to provide a seamless and comfortable stay for our guests. Our team is committed to ensuring your experience exceeds expectations.We look forward to welcoming you back for another enjoyable stay. Kind Regards,Kahler Inn & Suites Management

6/10 Okay

Laurel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient to Mayo Clinic and downtown. Staff very friendly. Property is showing its age, kind of worn and shabby. Some problems with room resolved quickly but someone should have noticed that the bathroom light wasn’t working.
Stayed 2 nights in Feb 2024
Response from Kahler Inn & Suites Management on Feb 19, 2024
Dear Laurel,Thank you for sharing feedback about your stay at Kahler Inn & Suites. We appreciate your positive comments on our convenient location and friendly staff. Your feedback on our property's condition is valuable, and we're actively working on renovations to address wear and tear. We apologize for the oversight with the bathroom light and assure you that we are implementing measures to prevent such issues in the future. Our commitment to guest satisfaction remains unwavering, and we hope to welcome you back to showcase our improvements.Thank you for choosing us for your stay. We hope you had no problems other than this during your stay. Thanks again for your feedback.Kind Regards,Kahler Inn & Suites Management

4/10 Poor

Helen

Stayed 1 night in Feb 2024
Response from Kahler Inn & Suites Management on Feb 20, 2024
Dear Helen,Please accept my sincerest apologies for your experience at our hotel. We would love to know how we could have improved your stay. Once again, we are sorry for any inconvenience you faced. Our goal at Kahler Inn & Suites is to provide the best lodging experience in Kahler Inn & Suites, and it looks like we failed to meet that mark.It would be constructive if you could contact us and provide more context and feedback so we can improve.Kind Regards,Kahler Inn & Suites Management