Ratings based on 742 Verified Reviews

3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from niagara falls

Posted Mar 18, 2017
Very run down and old. Room wasn't very nice. Nice pool but no hot tube. Doors to rooms were filthy.
2 out of 5
by A verified traveler from Canada

Poor customer service

Posted Mar 17, 2017
We were just traveling there with our 3 kids and were very unimpressed by the customer service of this hotel. The front check in lady was very rude and unfriendly whenever we asked any questions. The pool hours were not mentioned anywhere, which did not open until 3pm. Had we have known this we would have gone elsewhere as the kids just wanted to swim. The hot tub was under repairs and this also was not mentioned anywhere. Most hotels have the pool open all day with a "no lifeguard on duty" sign, which works well for us as we are always watching our kids swim. This pool had a lifeguard on duty, hence why it was only open for a few hours a day, however he spent the entire time looking at his phone so there really was no purpose to having one. The pool was supposed to stay open until 9 and when we went down at 645 the lifeguard told us they decided to close the pool early that day. The hotel wasn't busy with kids so we were the only ones in the pool the 2 days we were there so I'm not sure if they just didn't want to stay open just for one family or not. Our travel plans changed and we had to stay for one more night, however this hotel was booked the following day so we couldn't stay. Once again the front desk lady was not concerned at all and very rude when we had asked about extending our stay. Needless to say we moved to a different hotel for one night 10 minutes away and we should have stayed there all along. Beautiful clean rooms, pool open all day plus a working hot tub.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
Comfortable and close to Blue Cross Arena where we went for a concert. Breakfast for 2 was included in the price, but only a continental breakfast with eggs & meat were available- not the full menu. That was a little disappointing, but basically adequate.
2 out of 5
by A verified traveler

Posted Feb 7, 2017
Went to bathroom at 3:00 am and was startled by a rat room in circles and trying to find its exit. Report the incident and the staff and the only response I got was did it come thru the front door.
4 out of 5
Recommended
for Everyone
by A verified traveler from w

Nice relaxing stay for a great price...

Posted Feb 6, 2017
We need fridge in room cleaner carpets n closer ice machines but besides that the room the staff the over all rating of hotel was great
1 out of 5
by A verified traveler

Nasty

Posted Feb 1, 2017
Nasty nasty nasty just plain nasty. Roaches stink bugs. They need help in their bad
4 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis mn

Easy access to the airport

Posted Jan 26, 2017
Great staff good restaurant and easy access to airport
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Great price. Could use a rehab

Posted Jan 23, 2017
The hotel was in a great location. The staff was great. The building and furnishings could use updating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best choice in ROC for me.

Posted Dec 28, 2016
My first experience with the hotel will now be the only place I stay when visiting family. Location is at the freeway exit for the airport and about 8 blocks from the family. Very nice room. Good housekeeping and accommodating breakfast restaurant sympathetic to the needs of a diabetic.
4 out of 5
by Alice

This traveler left a rating score only Posted Dec 28, 2016 on Hotels