Lobby

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1956 Lyell Ave, Rochester, NY

Reviews

6.4
Rating 10 - Excellent. 162 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 235 out of 1001 reviews" "
Rating 4 - Poor. 150 out of 1001 reviews" "
Rating 2 - Terrible. 160 out of 1001 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Doris

Stayed 2 nights in Feb 2024
Response from Manager on Mar 27, 2024
Hello Doris, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please reach out to us directly so we can address them effectively. We value your input and strive to ensure all guests have a pleasant experience.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
I was satisfied
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Duane,to hear that you were satisfied with your stay at our hotel. We strive to provide excellent service and a comfortable experience for all of our guests. If you have any further feedback or suggestions for improvement, please feel free to share them with us. We value your opinion and hope to welcome you back in the future.

10/10 Excellent

Chantee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have been very kind ,warm and welcome to my brother. We appreciate your help . Your gratitude is appreciated! Thank you
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Chantee,Thank you for taking the time to share your encouraging experience with us! We are thrilled to hear that our team provided a warm and welcoming stay for your brother. Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you both back in the future.

10/10 Excellent

Chantee

Liked: Amenities
Very nice people . Everything was good . Clean and outstanding service
Stayed 3 nights in Jan 2024
Response from Manager on Jan 12, 2024
Hello Chantee,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and found our service outstanding. Providing a clean and joyful stay is our top priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Chantee

Traveled with family
Very nice and clean..
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Chantee,Thank you for your positive feedback! We take pride in maintaining a high standard of cleanliness throughout our hotel. We appreciate your kind words and hope to welcome you back in the future for another great stay.

2/10 Terrible

Trawcy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Trawcy, We apologize if your experience at our hotel did not meet your expectations. We value all guest feedback and encourage you to reach out to us directly so that we can address any specific concerns you may have had.

8/10 Good

Aliuska

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Aliuska,Thank you for your feedback! We're delighted to hear that you had a pleasant experience at our hotel. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back again in the future for another enjoyable stay.

8/10 Good

José

Traveled with family
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello José,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would return for another booking
I went to the front desk and asked for another room. I once again inspected that room for everything and anything, it was all good. We moved into that newer room on the second floor. A few minutes later the front desk receptionist knocked on the door. She informed me that the manager did not want any new lodgers to be housed on the second floor which is scheduled to be upgraded or have maintenance inspections and/or repairs in the next several days. Once again we were moved back up to the 5th floor. I inspected the room and found nothing that would cause another move. This room was once again clean etc. The only reason these situations did not cause me to react in a negative manner - having to complain to whoever, write a one star rant on a feedback site – there was nothing the staff could have been done to prevent these situations. Everything was done to prepare these rooms for occupancy. The rooms were clean nothing was amiss. One cannot predict a clogged toilet nor clogged bath tub drain. Who could predict bugs in a bathroom area where there is no nearby source food? A change in the weather perhaps? The Quality Inn receptionists acted quickly in each case. I gave Quality Inn four stars - I had to throw out my garbage. No one came to ask if we needed anything. A Quality Inn receptionist at the front desk must be notified for more towels, cups or get your garbage thrown out.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Robert, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Jeffery

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad smell, especially the 4th floor hallway - had to cover our mouths & noses from the roll to the elevator. Stains on the chair, curtains, bedding. Grit between sheets.
Stayed 3 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Jeffery, We apologize for any inconvenience you experienced during your stay. Our team has been made aware of your concerns and will address them accordingly. We strive to provide a comfortable and clean environment for all our guests and we appreciate your feedback.

8/10 Good

Edward Munoz

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Edward Munoz,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a positive experience with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine for an overnight stay for a concert.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Dawn,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced. If there is anything specific you would like us to address, please contact our management team directly. We value your feedback and will use it to improve our services for future guests.

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Steven,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon!

8/10 Good

nathalie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Service aux chambres, il faut vider nos poubelles nous mêmes et aller changer nos serviettes à l’accueil car aucun service de chambre le week-end
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello nathalie,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Our housekeeping services may have been adjusted for the weekend but we appreciate your understanding. We strive to provide a comfortable experience for all our guests and appreciate your understanding and patience. We welcome any future opportunities to serve you better.

2/10 Terrible

Jason

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Oct 26, 2023
Hello Jason, I'm sorry to hear that you had a negative experience at our hotel. Is there anything specific that you would like us to address or improve? We value your feedback and will take it into consideration.

6/10 Okay

Thomas

Very affordable but there’s a reason for that. The place is average at best. Breakfast is very limited and they don’t do a lot of clean up. It is relatively sketchy there in a sketchy part of town. Not for everybody, but if you’re on a serious budget, go for it. Walls are paper thin, too, between the rooms.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Thomas, We're sorry to hear that you found our hotel average. We appreciate your feedback on the breakfast and cleanliness, and we'll work on improving those areas. Regarding the location, we understand that it might not suit everyone's preferences. Thank you for staying

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Dear Guest,Thank you for your positive review! We're glad you enjoyed your stay at our hotel. If there's anything else we can assist you with, please let us know.

2/10 Terrible

Rasheem

Roaches
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Rasheem ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and very clean.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Douglas,Thank you for sharing this honest review and feedback about our staff. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and relaxing I always stay there when ever I go to Rochester although I think it should also cater to people that don’t eAt pork or beef like turkey stuff
Stayed 3 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Veronica,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked well for one night stay
While not the prettiest, nor in the nicest location, this was more than adequate for a one night stay near the airport and sports facilities in town. Negatives: Elevator had damage to ceiling and walls, our door reader fell off (but was operational), and floors were not the cleanest. Some tenants didn’t adhere to no-smoking policies (despite clear signage throughout the buildings). Parking lot felt hidden away and unsafe, but didn’t have any issues. The bathroom was extremely small, and hard to be in use with the door open. Positives: Beds were clean and made, lights, TV, and outlets worked as expected and bathroom appeared to be recently renovated. The breakfast was provided on time and lobby / eating area was enough to accommodate those who used it. AC was cool, room was quiet enough even with proximity to lift and stairs.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello John, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Okay

QUEEN

Liked: Staff & service, amenities, property conditions & facilities
Is not bed. But let them work on making the bedsheets clean. When l came in there. The sheets where not clean enough. The night shift girl have to help me to change it to a new one. I do appreciate 🙏 her so much. I wish l know her name, but check the night shift staff that worked on September 1st night, she's the one. Please appreciate her for me. She's a wonderful staff. ❤️
Stayed 3 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello QUEEN, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Ronny

Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello Ronny,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Amla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it is not far is good for when u want to get away
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hi Amla,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was dirty. I found dirt in my rooms, as well as clumps of hair that weren't mine. There was a hole in the wall, the sheets were stained. The stairs and "gym" were flooded so there were just puddles of water around, and they have no bath tubs available to use. All of their bathtubs have no stopper making it impossible to bath. When I asked if I could be moved to a room that did have a bath, they said all of their tubs were like that. When I asked what about families traveling with small children, they just shrugged and then warned me that if I tried to make a stopper and the tub overflowed that they would charge me a lot of money. Which I found ridiculous that they would yell and threaten me like that. Horrible place, I wish I never stayed there and I wish I could get my money back.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Emily, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Jeanna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Jeanna, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

milagros

Disliked: Cleanliness, staff & service, property conditions & facilities
In booking this hotel my expectation wasn't really high, to begin with, but it wasn't a great stay. When we first came in, we turned the AC on, and it was great! it was freezing when we came back so we turned it off and after that we had trouble with the AC all night. It looked on but kept turning off and we had to get up several times in the middle of the night to try and fix it, but it didn't work. The carpet in the hallway and room were stained. it looks like the cleaning person did not do a thorough clean because they was still a towel left hung up the shower and hair around the sink area. the last annoying thing was that breakfast was included from 7-10 by the time we came down to try and grab something everything was done except an orange. Again, my expectation wasn't that it would be a high-end breakfast but at least enough food for the expected guest that are staying there but that was not the case. lastly, the elevator was very dirty and damaged. the corners of the panel walls were broken, and the floor was dirty and sticky. not clean at all. I would not stay at this one again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello milagros, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

James

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello James,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

William

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed sheets had stains
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello William, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, unsafe, cigarette burns on sheet.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 9, 2023
Hello Sam, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

6/10 Okay

LAURA

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Manager on Sep 2, 2023
Hello LAURA,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

david

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
I was given a dirty room with an extremely hard mattress. The area felt unsafe and there was a lot of loitering in the parking lot. One of our cars was broken in to. When was asked to change the room due to dirtiness a door that didn't work and a broken toilet seat we were told no due to being sold out. I then showed the agent the website which stated there were many rooms available. Then she said the mama hare said no and there was no manager there. We went to our room and when my wife tried to use the restroom the seat shattered.... THEN. she finally put us in a decent room. I'll NEVER use any Quality Inn again
Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello david,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Cheri

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Did not receive my deposit .. bathroom was dirty
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Cheri, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Kim

Stayed 1 night in Jun 2023
Response from Manager on Jul 16, 2023
Hello Kim,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Kept clean
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hello Howard,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ease of checking in.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 12, 2023
Hello Nathan,We can't thank you enough for sharing your feedback with regards to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service
Affordable option. Convenient location. Friendly staff, nice simple breakfast options, clean rooms. Pet friendly. Downside, no microwave in room, limited drawer space, cant control fan in bathroom. Elevator worked fine but q little outdated. Nothing fancy but affordable place to stay while visiting friends in Rochester.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 6, 2023
Hi Dawn,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, affordability and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

6/10 Okay

ROSA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 31, 2023
Hello ROSA, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in May 2023
Response from Manager on May 30, 2023
Hello Holly,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Vincent J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Will stay there again .
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Vincent J.,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly. The rooms were clean & comfortable. I liked the breakfast.
Stayed 2 nights in May 2023
Response from Manager on May 20, 2023
Hello Susan,Thank you for sharing this honest review and feedback about our staff and breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean we liked the very firm bed we will return to this hotel again
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hi Khaled,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on May 6, 2023
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Juan Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
comfort stay
There's a nice and clean place
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hi Juan Pablo,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

2/10 Terrible

Donquaya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was treated very poorly and hard time getting my refund back was talked to very disrespectfully . Staff was overly rude the entire time wouldn’t recommend
Stayed 2 nights in Apr 2023
Response from Manager on Apr 26, 2023
Hello Donquaya, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hi Harvey,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over-nite stay
Stayed 1 night in Mar 2023
Response from Manager on Mar 29, 2023
Hello Desiree,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Steve

Traveled with family
Disliked: Cleanliness, staff & service
The staff was not helpful. Dope smells were horrible in room. Hope we don’t have drug test tomorrow!! Our friends car STOLEN from parking lot and several cars damaged. Will NEVER stay there again 😡😡😡
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Steve, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The free breakfast in the morning and how clean the place is.
Stayed 1 night in Mar 2023
Response from Manager on Mar 12, 2023
Hello Laura,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Maria

I couldn’t sleep at all people banging at the door people arguing all time ect
Stayed 1 night in Feb 2023
Response from Manager on Mar 4, 2023
Hello Maria,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.