Posted Jan 12, 2017
Well, the Radisson Hotel Riverfront Rochester was a bit disappointing. Upon check in, there was a sign which indicated the restaurant was closed by the health department. Apparently, there was a mouse infestation which was all over the local news. They did offer to have Dinosaur BBQ deliver, which is fine, but... there was no mention of any compensation.
Additionally, the extermination process was well underway over night, with a smell of turpentine throughout the hotel. I woke up with a bad headache and there was no place nearby (within walking distance) to get breakfast.
Overall, not a great experience.
Comment from Hotel Management
Jan 18, 2017 by Hannah G., Hotel Management
We can appreciate your concern and understand the need for clarification. The Radisson Rochester Riverside has an isolated violation that was discovered during a random inspection by the Department of Health. This violation was located in a single area of the hotel and not a trend within all Food and Beverage Areas. Anytime we are not perceived at our highest level of service, we want to ensure that we resolve this perception and ensure that it does not repeat in the future. We appreciate you understanding our need to correct this violation and resume services, only at the levels our guests and community are accustomed to receiving from us!