Ratings based on 917 Verified Reviews

3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Several Cars Broken Into

Posted Mar 14, 2017
Elevators didn't work. They weren't equipped for the amount of guest staying there. They didn't check the parking garage for other vehicles that were broken into. They didn't compensate for the cars being broken into in their parking ramp. We requested items from housekeeping and we didn't get those items.
1 out of 5
by A verified traveler from buffalo ny

Not worth it

Posted Mar 7, 2017
One elevator working. Took 30 minutes to get to room. Once up there our keys didn't work. Came down to complain and told we were going to be thrown out for being upset. No customer service. We were inconvienced yet it was our fault. Terrible experience. Very old hotel not enough staff to deal with check ins or guest issues. Rooms outdated. Clearly need help with their elevator situation
Comment from Hotel Management
Mar 10, 2017 by Customer Care, Hotel Management
Thank you for leaving a review. We apologize that you were not satisfied with the condition of the hotel and the guest room during your stay, in particular, the elevator and the keys. Also, we are sorry that you felt like your concerns were not well taken care of by our staff. This is not the kind of experience we want our valued guests to have. We appreciate you taking the time share your experience. Your comments are valued, and will be forwarded to the hotel management to ensure hotel facilities, accommodations and staff services are up to Radisson Hotels standards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown

Posted Feb 25, 2017
Pros: Quiet
Location: Close to everything
Came up to Rochester to shoot a friend's daughter's wedding. The hotel was close to everything I needed.
Comment from Hotel Management
Feb 26, 2017 by Hannah G., Hotel Management
Thank you so much for your feedback! I am so glad to hear that enjoyed our fabulous downtown location. We certainly hope you'll visit again soon!
4 out of 5
by A verified traveler

Posted Feb 19, 2017
I think it is good. I like it..... If you don't need to stay long, it a good choice
Comment from Hotel Management
Feb 20, 2017 by Hannah G., Hotel Management
Thank you for sharing your experience with us. I am glad you found your stay comfortable. We hope to see you again in the future!
2 out of 5
by A verified traveler from Albany, NY

Mice

Posted Jan 12, 2017
Pros: location
Well, the Radisson Hotel Riverfront Rochester was a bit disappointing. Upon check in, there was a sign which indicated the restaurant was closed by the health department. Apparently, there was a mouse infestation which was all over the local news. They did offer to have Dinosaur BBQ deliver, which is fine, but... there was no mention of any compensation. Additionally, the extermination process was well underway over night, with a smell of turpentine throughout the hotel. I woke up with a bad headache and there was no place nearby (within walking distance) to get breakfast. Overall, not a great experience.
Comment from Hotel Management
Jan 18, 2017 by Hannah G., Hotel Management
We can appreciate your concern and understand the need for clarification. The Radisson Rochester Riverside has an isolated violation that was discovered during a random inspection by the Department of Health. This violation was located in a single area of the hotel and not a trend within all Food and Beverage Areas. Anytime we are not perceived at our highest level of service, we want to ensure that we resolve this perception and ensure that it does not repeat in the future. We appreciate you understanding our need to correct this violation and resume services, only at the levels our guests and community are accustomed to receiving from us!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Would definitely stay again

Posted Dec 31, 2016
We stayed in this hotel through Christmas. EVERY member of the staff was great. Have been in customer service for over twenty years and understand what it's like to work the holidays, everyone was happy and more than willing to accommodate us! Will definitely stay again and recommend this hotel to anyone visiting the Rochester area!!
Comment from Hotel Management
Jan 22, 2017 by Hannah G, Hotel Management
Thank you so much for your wonderful feedback! We are so thrilled that you enjoyed your stay and that our staff could make your holidays just a little more special. We hope you'll visit again soon!
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate us. We are glad you enjoyed your stay, and hope to see you again when your travels bring you back to the area!
4 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate us. We are glad you enjoyed your stay, and hope to see you again when your travels bring you back to the area!
3 out of 5
by A verified traveler

Clean pet friendly room.

Posted Nov 30, 2016 on Hotels
The room was fine for a night. It was clean. The woman at the desk was very nice. We could have our dog with us.
3 out of 5
by A verified traveler

Dated hotel

Posted Nov 24, 2016 on Hotels
Nice lobby but only two of four elevators working
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to reach out and write a review. We are thrilled to hear you enjoyed our recently updated lobby! Our elevators did recently experience an unforeseen and unavoidable issue with their service, and we worked diligently to ensure they were back up in working order. We apologize for any inconvenience this may have caused. We hope to see you again when your travels bring you back to Rochester!