Ratings based on 932 Verified Reviews

3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Netcong NJ

I'd stay again.

Posted May 24, 2017
Pros: staff
Cons: more handicapped parking
Location: Convention Center directly across street
Hotel staff was flawless. Room was fine. Lobby and bar/ restaurant were pleasant and clean. I'd stay again
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Pros: It was within walking distant to our daughters apartment. It's also has a big pool for those hot summer days. Great for families with kids.
Location: There was a lot of construction going on, so didn't do much walking around, but once thats done it should be nice to walk around the area.
It was a good experience. Nothing out of the ordinary.
1 out of 5
by A verified traveler from Binghamton

Worse hotel ever

Posted May 21, 2017
The room was dirty . The chair in the room was all ripped and stuffing was coming out. I paid extra for breakfast and I had to fight to get it. There was no room service. I was on a no smoking floor and they were smoking pot across the hall. Not convenient for handicapped . So disappointed in quality . I expected more from Radisson.
Comment from Hotel Management
May 23, 2017 by Michelle, Hotel Management
Thank you for reaching out to us and writing a review. We sincerely apologize for the multiple issues you've encountered during your stay. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service during your stay. Your feedback give us the opportunity so we can continually improve our services. We apologize that your experience wasn't enjoyable, and we certainly hope you will give us a chance to change your mind in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hanford, CA

Convenient location.

Posted May 19, 2017
Pros: Great location.
Cons: The elevators were plagued with service issued that were worked on throughout mu sty.
Location: Nearby are the bus center, the convention center, Saint Joseph's Catholic Church, Only a short bus ride from the Rochester Museum and Scirnce Center.
The Rochester Radisson Riverside is convenient to the convention center via an enclosed skyway. The hotel is diagonally across from the local bus transit center.
2 out of 5
by A verified traveler

Nice location hotel dilapidated

Posted May 16, 2017
Elevators broken windows dirty staff nice rooms old
Comment from Hotel Management
May 17, 2017 by Michelle, Hotel Management
We will be working diligently to follow up on your concerns regarding the condition of your guest room. We pride ourselves on providing fantastic guest service, and we certainly hope you will give us another chance to change your opinion of us.
2 out of 5
by A verified traveler

Several Cars Broken Into

Posted Mar 14, 2017
Elevators didn't work. They weren't equipped for the amount of guest staying there. They didn't check the parking garage for other vehicles that were broken into. They didn't compensate for the cars being broken into in their parking ramp. We requested items from housekeeping and we didn't get those items.
1 out of 5
by A verified traveler from buffalo ny

Not worth it

Posted Mar 7, 2017
One elevator working. Took 30 minutes to get to room. Once up there our keys didn't work. Came down to complain and told we were going to be thrown out for being upset. No customer service. We were inconvienced yet it was our fault. Terrible experience. Very old hotel not enough staff to deal with check ins or guest issues. Rooms outdated. Clearly need help with their elevator situation
Comment from Hotel Management
Mar 10, 2017 by Customer Care, Hotel Management
Thank you for leaving a review. We apologize that you were not satisfied with the condition of the hotel and the guest room during your stay, in particular, the elevator and the keys. Also, we are sorry that you felt like your concerns were not well taken care of by our staff. This is not the kind of experience we want our valued guests to have. We appreciate you taking the time share your experience. Your comments are valued, and will be forwarded to the hotel management to ensure hotel facilities, accommodations and staff services are up to Radisson Hotels standards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown

Posted Feb 25, 2017
Pros: Quiet
Location: Close to everything
Came up to Rochester to shoot a friend's daughter's wedding. The hotel was close to everything I needed.
Comment from Hotel Management
Feb 26, 2017 by Hannah G., Hotel Management
Thank you so much for your feedback! I am so glad to hear that enjoyed our fabulous downtown location. We certainly hope you'll visit again soon!
3 out of 5
by Gabriella

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for your feedback. We always strive to make each guest feel welcome. If you have any additional feedback, please feel free to reach out to the hotel. We hope you'll visit us again soon!
4 out of 5
by A verified traveler

Posted Feb 19, 2017
I think it is good. I like it..... If you don't need to stay long, it a good choice
Comment from Hotel Management
Feb 20, 2017 by Hannah G., Hotel Management
Thank you for sharing your experience with us. I am glad you found your stay comfortable. We hope to see you again in the future!