Exterior

Reviews of Residence Inn by Marriott Rochester Henrietta

3 out of 5
Residence Inn by Marriott Rochester Henrietta
1300 Jefferson Rd, Rochester, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 305 out of 470 reviews" "
Rating 8 - Good. 121 out of 470 reviews" "
Rating 6 - Okay. 22 out of 470 reviews" "
Rating 4 - Poor. 11 out of 470 reviews" "
Rating 2 - Terrible. 11 out of 470 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Amy, RIVER FALLS

Liked: Cleanliness, staff & service
Loud music playing late at night in room under mine
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were phenomenal!!
Stayed 2 nights in Mar 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel! We are so happy to hear that you enjoyed our front desk staff!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kwan Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for rating your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kwan Chi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area, not much in the surrounding, but if you drive down the street, multiple stores and restaurants within the area. Friendly staff, decent breakfast. 24hr gym is a bonus. Will definite come back next time
Stayed 1 night in Mar 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel! We are so happy to hear that you enjoyed our location, staff, and amenities.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Pak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for rating your experience at our hotel! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Was amazing my Kids loved the pool
Stayed 2 nights in Feb 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel! We are so happy to hear that you were able to enjoy the pool!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dan

Stayed 1 night in Feb 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for rating your experience at our hotel! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kerri

Stayed 1 night in Feb 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for rating your experience at our hotel! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, nice rooms, convenient. Somewhat overpriced and the pillows could use and upgrade. Overall would recommend.
Stayed 1 night in Feb 2024
Response from Allison on Feb 24, 2024
Thank you so much for taking the time to review our property! We are so happy to hear you enjoyed our staff and found or rooms convenient. We appreciate your feedback on our pillows and I will relay your comments to our hotel leaders to ensure this is an isolated incident.We hope to welcome you again soon!

10/10 Excellent

jinel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean.
Stayed 1 night in Feb 2024
Response from Allison on Feb 24, 2024
Thank you so much for taking the time to review our property! We are so glad to hear you found our rooms clean as maintaining a clean atmosphere is a number one priority for us. We hope to welcome you again soon!

4/10 Poor

SULAIMAN

Traveled with family and small children
Disliked: Cleanliness
The sofa bed matress was dirty and stinky. I asked the staff to replace it ,they said they dont have any. I disappointed!
Stayed 1 night in Feb 2024
Response from Matthew - GM on Feb 26, 2024
Thank you for sharing this experience. We apologize that the condition of the sofa bed mattress was not up to the high level of standards we aim to uphold! We do have replacement mattresses available when needed and will follow up with our staff to ensure this is an isolated incident. We look forward to showing you our best in a future visit to Rochester!

10/10 Excellent

Ian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights with my wife and 2 little kids. Service was excellent, close to a lot of dining option and quick access to major highways!!
Stayed 2 nights in Feb 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel! We are so happy to hear that you enjoyed our location and service! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Traveled with family
Liked: Amenities, property conditions & facilities
Totally perfect. All staff were friendly and extremely helpful. The rooms were spotless.
Stayed 2 nights in Feb 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel! We are so happy to hear that you found our rooms to be clean and staff friendly! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Pashko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Allison on Mar 23, 2024
On behalf of the entire hotel team, I want to thank you for rating your experience at our hotel! While it seems like you enjoyed most of your stay, your ratings show that there was significant room for improvement on our end. We strive to earn 5 out of 5s across the board on these surveys and pride ourselves on the high level of service we aim to provide all of our guests. We recognize your time is valuable, however if you have a moment to share a few more comments as to how we could improve your experience moving forward it would be greatly appreciated. We hope to show you our best next time your travels brings you back to Rochester.

10/10 Excellent

Renee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area was nicely arranged with areas that were on the cozy side and open spaces for tv viewing. It was safe for the 1 year old to travel around and pleasant for the older grandma to enjoy quiet time in the early morning near the fireplace. The suite was very nice with 2 drawbacks. The thermostat is in the bedroom so with the door closed and warm people sleeping, the kitchen/couch area was very cold. There was only 1 hook near the door for coats. With 4 little ones in a very cold winter stay, the coats were thrown all over. Overall, very nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Yun Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Ashleigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Meghan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Absolutely, some of the nicest people you could ever meet. They were very helpful. The pool was ridiculously cold! There were dogs everywhere. There should be pet rooms, and non-pet rooms. Our allergies were horrible. We have no knowledge if a pet have been in our room prior to our stay. We stayed in a suite to sleep 6. The pull out bed was ridiculously uncomfortable. If a room says it can sleep six it should also come with six towels and washcloths.
Stayed 3 nights in Nov 2023
Response from Allison on Dec 9, 2023
Thank you so much for taking the time to share your feedback with us! We are happy to hear you enjoyed our staff. I sincerely apologize for the allergies you experienced after being in a room that previously had a pet. We have since made sure our fourth floor stays pet free so we can avoid situations like this. Should you choose to stay with us in the future, please feel free to ask for a room that has not been occupied recently by a pet and we'd be happy to accommodate you. I also want to apologize for the uncomfortable pull out sofa. I have shared your comments with our maintenance leaders so that we can ensure this is an isolated incident.We do have to follow Marriott's standards on the amount of towels put in each room, but we're always happy to bring you extra during your stay or even have extra put in your room per request before arrival. Whatever we can do to make your stay more comfortable, we will! Thank you again for sharing your feedback.We hope to welcome you again soon!

10/10 Excellent

Jacinth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The experience was outstanding. From check in to check out. The front desk staff were very friendly and the staff at breakfast were very polite and friendly. The room was exquisite and well equipped and the suite felt like my own apartment. I recommend this hotel to anyone looking for a great hotel experience.
Stayed 1 night in Nov 2023
Response from Allison on Dec 9, 2023
Thank you so much for taking the time to share you experience at our hotel with us! We are so happy to hear you enjoyed your stay. We hope to welcome you again soon!

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residence Inn, Henrietta
The property is well-kept and clean. Staff were always welcoming, professional, and courteous. The breakfast buffet was good and covers all bases with scrambled eggs, turkey & pork sausage, cereals, fresh fruit, yogurt, assorted breads and a pastry with both apple and orange juice.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ivana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel so much! The staff here was so friendly and professional, they made the entire stay pleasant. Checking in and out was a breeze! I also like that housekeeping came and cleaned the rooms daily. I highly recommend staying here.
Stayed 4 nights in Sep 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Sep 2023

10/10 Excellent

ISABEL

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean. Perfect for families.

8/10 Good

Sarah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Pittsford, shopping & RIT. Pet friendly. Nice pool & great staff. Rooms were worn (carpet & sofa)
Stayed 2 nights in Aug 2023

10/10 Excellent

Cynthia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, everyone was super nice and friendly from the receptionists to the housekeepers. This is our first top choice when coming to move in our kids to their college.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jannu

Stayed 1 night in Aug 2023

10/10 Excellent

NARENDRAN

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Barbara

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
I enjoyed the privacy of this property.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ondarryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever! Excellent staff! Very accommodating.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2023

10/10 Excellent

Enya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The staff is so helpful and accommodating and the location is great. I love that this pet-friendly hotel has ample green space around the building too. Thanks for a great stay - I'm planning to stay again when I visit.
Stayed 7 nights in Jul 2023

8/10 Good

Grace

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family Trip
The room could be cleaner as we found trash in closets and drawers, but the overall condition of the one-bedroom room was in good shape. We appreciated the complimentary breakfast, but the line can be very long during the weekend, and the access to non-dairy milk like Oat Milk was spartan. But the hotel is pet friendly, and our every interaction with the staff (esp. Ricardo and Marsha) was very welcoming. We will be back in the future.
Stayed 3 nights in Jul 2023

8/10 Good

Ramjanantha

Liked: Staff & service
It’s is good stay need to improve the conditions
Stayed 1 night in Jul 2023

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Amazing service by the staff - special mention of the helpfulness of Stephanie, Holden and Mathew. Great location.
Stayed 4 nights in Jun 2023

4/10 Poor

He Jun

Stayed 2 nights in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Mohammad

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Residence Inn outside Rochester
We reserved a one-bedroom, two queen suite, and were assigned Room 405 on the top floor. The room was standard for Residence Inns - large, comfortable, well equipped kitchen. Also quiet - there was absolutely zero noise from inside the hotel, although there was some traffic noise from the street. Included breakfast was about average for Residence Inns - reasonable but limited choices, same each day of our four-night stay. The exercise room is well-equipped (and underused), and the indoor pool is nice. There was a friendly, informal atmosphere among the employees - desk clerks, breakfast staff, and housekeepers.
Stayed 4 nights in May 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
clean quiet and professional staff
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to event we were attending. Good casual food options close by. Hotel is set back from the road with ample parking.
Stayed 6 nights in May 2023

8/10 Good

Ceeasia

Stayed 1 night in Apr 2023

2/10 Terrible

alexandria

Stayed 1 night in Apr 2023

2/10 Terrible

michel

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
unpleasant to book with hotels.com
it seems for some time that the rooms allocated for hotels.com are always the worst in the hotel
Stayed 1 night in Apr 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Clean and quiet. Suites have large fridge, range for cooking, and large kitchen/dining table. Would come back.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay as always!
Stayed 3 nights in Apr 2023