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Reviews of Residence Inn by Marriott Rochester Mayo Clinic Area

3 out of 5
Residence Inn by Marriott Rochester Mayo Clinic Area
441 W Center St Nw, Rochester, MN

Reviews

8.4

Very Good

Rating 10 - Excellent. 87 out of 180 reviews" "
Rating 8 - Good. 62 out of 180 reviews" "
Rating 6 - Okay. 15 out of 180 reviews" "
Rating 4 - Poor. 9 out of 180 reviews" "
Rating 2 - Terrible. 7 out of 180 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accomodating staff!
Stayed 2 nights in Feb 2024

2/10 Terrible

Judith

Disliked: Cleanliness, property conditions & facilities
Needs to be updated and kept clean. Would not recommend. Period
Stayed 23 nights in Jan 2024

10/10 Excellent

lisa

Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to Mayo. Excellent staff. Great breakfast. Well set up for extended stays.
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff for future appointments.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Stayed 3 nights in Dec 2023

6/10 Okay

Irmgard

Traveled with partner
No fane in the bathroom, the shower head too high. I do not like to get my hair wet, so I wash myself off holding the shower head, not possible. The night crew at the front desk was less than friendly
Stayed 5 nights in Dec 2023

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Generally good. A little worn. Go to the second hand and buy some new bar stools. I'll never understand why motel room heaters are always noisy, next to the bed and blow in your face.
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Business traveler, Traveled with partner
Liked: Amenities
Breakfast was delicious!
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Close to Mayo Clinic
The facility is getting aged and room had an odor to it. Informed front desk of odor and they said it would be addressed, but they also noted that a facility update is planned for the near future. The kitchen was a nice amenity for our stay. Breakfast was great and staff was super friendly and helpful. The subway connection to the Mayo Clinic is awesome and convenient.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our recent stay at the Residence Inn was amazing. Andrew from the front desk went over and above providing fantastic customer service!
Stayed 4 nights in Sep 2023

10/10 Excellent

JEFF, Wall Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice
Stayed 1 night in Sep 2023

6/10 Okay

George, Atlanta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small holes in bed linens, streaks of blood(?) on curtains. Staff, as always, kind professional people!
Stayed 3 nights in May 2023
Response from Kay Neitge on Jun 14, 2023
Thank you for taking the time regarding your stay in May. I am very glad that the staff was kind and professional people and assisted you with your issues in the room.We look forward to your stay with us again.Thank you,

8/10 Good

Maureen

Stayed 1 night in Apr 2023

4/10 Poor

david

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My window was broken, but they taped it to stop the draft. The furnace sounded like popcorn or electric going shocking something inside the furnace room. Sofa couch felt 20 years old.
Stayed 2 nights in Mar 2023
Response from Kay Neitge on Mar 10, 2023
Thank you for taking the time to write a review regarding your stay at the Residence Inn. I do apologize for the condition of the room. I have forwarded your comments the Regional GM and the GM of the hotels. We are in line to get a renovation at the end of this year. Again my apologies.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Best place to stay for convenience
We've stayed here a few times, as it is so convenient in the winter months, for Mayo appt's. We find the front desk people lacking in training, but it's a sign of the times. The rooms are very comfortable and very clean. Also, it is nice a quiet. We will stay here again, but wish the staff could at least say thank you at check-out or ask if everything was okay.
Stayed 2 nights in Feb 2023
Response from Kay Neitge on Mar 10, 2023
Thank you for taking the time to write a review regarding your recent stay with us. I am glad that you find the hotel comfortable and convenient during your Mayo Clinic stay. I do apologize for the lack of training at the desk. I will be sure to forward your comments to the GM of the hotel.Thank you again.

4/10 Poor

Sara

Disliked: Property conditions & facilities
I asked for a quiet room away from the elevator. I was put in a room closest to the elevator, and then my room was above a very noisy hotel generator that ran all night. Sheets were very starched and itchy.
Stayed 1 night in Feb 2023
Response from Kay Neitge on Mar 10, 2023
Thank you for taking the time to write a review regarding your recent stay with us. I do apologize for that your room location request was not granted. We do get busy at times, and it could have been that was the only thing we had available because of extensions during your visit with us. I will forward your comments to the GM of the hotel.Again, my apologies that you did not have a great stay.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Bobby

Stayed 1 night in Nov 2022

6/10 Okay

Gina

Traveled with partner
Liked: Staff & service
Not as meat or as clean as other properties.
Stayed 1 night in Nov 2022

4/10 Poor

Carlos

Business traveler
Nothing unique.
Stayed 3 nights in Nov 2022

10/10 Excellent

Sharon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient!
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Hani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 1 night in Jul 2022

10/10 Excellent

Cliff

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything!!
Stayed 1 night in Jul 2022

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

8/10 Good

George

Stayed 2 nights in Feb 2022

6/10 Okay

Joan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is in a very good location to walk a couple blocks to Mayo/Gonda/ Charelton buildings for appointments. Also for patients of Methodist hospital. The staff is friendly and very helpful. Welcoming attitude. The only negative is that the construction of the building leaves drafts from the windows and very cold floors. The beds are on the firm side and the linens are good. The kitchenettes are well supplied but just very used and a little tired. You can't beat the location though if you have medical appointments.
Stayed 1 night in Jan 2022

10/10 Excellent

Jon T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very accommodating.
Stayed 4 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient and pleasant. Suited our purposes well.
Stayed 2 nights in Nov 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff, bed and sofa just okay
Stayed 5 nights in Aug 2021
Response from Samantha on Sep 15, 2021
Mark, thank you for reviewing your recent stay with us.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only thing that this hotel has going for it is the fact that the other hotels around it are just as badly maintained, and the closeness to the Mayo Clinic. This place needs needs fixing up.
Stayed 2 nights in Jul 2021
Response from Samantha on Aug 5, 2021
Thank you for taking the time to share your feedback. We sincerely apologize for the service shortfalls you experienced during your stay. We appreciate the feedback and are always looking at how we can improve our services based off feedback such as yours.

6/10 Okay

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Place was clean. Staff were friendly & attentive, providing extra condiments, hangers, etc. right away when we asked for them. Not to mention perfect location, 3-min walk to Mayo Clinic. But property seemed old, and seemingly kept on a tight budget. (Very basic coffee maker, with no auto-off. Easy to leave on all night/all day.) Free breakfast was minimal -pre-packaged granola bars, cereal; but that could be COVID-related.
Stayed 5 nights in Jul 2021
Response from Samantha on Aug 5, 2021
Thank you for your review of the Residence Inn by Marriott! Your feedback is greatly appreciated. We are pleased that you allowed us the opportunity to serve you with all of our hearts.

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Samantha on Aug 5, 2021
It is great to hear that you had a wonderful stay with us! Thank you for taking the time to review our hotel and we appreciate your kind comments regarding overall service and clean room accommodations! We hope you will consider us again the next time you are town.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was too far away and I was quoted $11 a day and was charged $20 per day. Otherwise not bad the room was musty.
Stayed 1 night in Jul 2021
Response from Cindy on Aug 5, 2021
Thank you very much for your recent stay with us. We value your business and appreciate your feedback! I am sorry to hear that your overall experience was not up to our standard of excellence.

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2021
Response from Samantha on Aug 5, 2021
Thank you very much for your recent stay with us. We value your business and appreciate your feedback! I am sorry to hear that your overall experience was not up to our standard of excellence.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights in a one-bedroom suite (room 313). We found it clean and well-appointed and relied heavily on the kitchen for meals. The proximity by subway to Mayo Clinic building was a true selling point as others mention. On the last day, we learned that we would need to stay another day. We'd already checked out of our room, but Residence Inn staff responded quickly, cleaning our room and having it ready for our return two hours later. They were spectacular. We don't want to return to Mayo but will definitely stay here if we do. We used paid, indoor parking and were allowed to remain parked there well after check-out time. We also made use of the complimentary breakfast and lobby freezer, purchasing Haagen Das ice cream, bottled water, and other munchies. Caribou Coffee is a block away.
Stayed 1 night in Apr 2021
Response from Samantha on May 5, 2021
Thank you for your rating and wonderful comments of your stay. We are glad that you enjoyed your time with us.

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021
Response from Samantha on May 5, 2021
Thank you for your rating of our hotel.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Works when your trip is for medical care business.
Lodging in downtown Rochester is often for medical care. This setting is connected to the subway level of the Mayo Clinic downtown campus. The suite with a kitchen met our need for flexible, in-room meals and snacks. Staff were accommodating regarding wifi connection challenges and custom housekeeping services. Met our needs and I booked again for the next trip.
Stayed 4 nights in Apr 2021
Response from Samantha on Apr 22, 2021
Thank you for the rating of your recent stay; we are delighted to know that our location and exceptional service made your stay a great one. We appreciate you and hope you choose us again when in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Samantha on Mar 16, 2021
Thank you for your rating!

4/10 Poor

Verified traveler

Business traveler, Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
The convenience of getting to our appointments using the pedestrian subway connecting to all the buildings we needed to get to. The understaffed hotel required us to get our towels and toiletries from the front desk and it made you feel like you were going to jail....
Stayed 9 nights in Feb 2021
Response from Samantha on Feb 24, 2021
Thank you for your comments

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I liked that the property was connected via subway to Mayo's various buildings. For $180/night, I think the bed could have been better (newer). There was some mold in the bathroom underneath the soap holder.
Stayed 5 nights in Feb 2021
Response from Samantha on Feb 24, 2021
Thank you for your rating and review.

8/10 Good

Tara

Liked: Staff & service
Stayed 3 nights in Jan 2021
Response from Samantha on Jan 29, 2021
Thank you Tara for your rating.

6/10 Okay

Amy, New Ulm

Business traveler
Liked: Cleanliness, property conditions & facilities
They have a subway level that leads straight into the mayo clinic subway walk system. The pad parking was not well marked and highly inconvienient. Room was very clean.
Stayed 1 night in Jan 2021
Response from Samantha on Jan 29, 2021
Thank you Amy for your review.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was not in the best shape, especially for a Marriott property. It was disappointing.
Stayed 4 nights in Jan 2021
Response from Management on Jan 18, 2021
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful Staff
Staff was very helpful and friendly. We were missing some items from our kitchen and they found us what we needed on request. Bed was to soft for my husband but I slept well. He also complained that it was noisy during the night. He is usually a heavy sleeper so was surprised he commented on it. Furniture wasn't super comfy but we were only there one night, if we had stayed longer it would have been an issue.
Stayed 1 night in Dec 2020
Response from Madelyn Sundman-Assistant General Manager on Dec 25, 2020
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from MGS on Sep 23, 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Rochester Mayo Clinic Area. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Madelyn Sundman

8/10 Good

Verified traveler

Traveled with family
Stayed 6 nights in Aug 2020
Response from Madelyn on Aug 18, 2020
Thank you for your feedback!