Ratings based on 290 Verified Reviews

4.4 out of 5
81% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Canandaigua, NY

Posted Mar 18, 2019
Stayed here for a hockey tournament and the whole family had a great time. The kids of course loves the pool. All staff were extremely friendly. Would stay here again!
Comment from Hotel Management
Mar 19, 2019 by Brett W, AGM, Hotel Management
Thank you for your recent stay and for your feedback. We're happy you and your family enjoyed our facilities and friendly staff. We look forward to welcoming you again.
4 out of 5
by A verified traveler

Posted Mar 10, 2019
This Hotel has a really posh lobby that I only noticed when I was checking out. I would have enjoyed having a coffee by the fire. The bed in our room was super comfortable, and there are good tv channels with movies on all the time. Great experience.
Comment from Hotel Management
Mar 19, 2019 by Brett W, AGM, Hotel Management
Hi starb03, Thank you for your recent stay and for your feedback. We're happy you enjoyed the comfort of our beds, guest rooms, and our newly updated TV system. We hope to have the opportunity to welcome you back as our guest- and that you have more of a chance to enjoy our great lobby next time!
2 out of 5
by A verified traveler

Posted Feb 17, 2019
Small rooms, rude waitstaff in the cafe, no towels, no cot available, overpriced mediocre food.
Comment from Hotel Management
Mar 19, 2019 by Brett W, AGM, Hotel Management
Thank you for your recent stay with us and for your honest feedback. We have shared your comments with our team to help in our goal of continual improvement. We hope to have the opportunity to welcome you back as our guest and make your next stay more enjoyable.
5 out of 5
by A verified traveler

Posted Jan 24, 2019
I was surprised to see that the food in the restaurant was very good!!
Comment from Hotel Management
Mar 19, 2019 by Brett W, AGM, Hotel Management
Hi Steven, Thank you for your recent stay and for your feedback. I'm glad you enjoyed our food, we have a great culinary team! We hope to have the opportunity to welcome you back in the future.
5 out of 5
by A verified traveler

Posted Jan 19, 2019
great place to stay. Convenient and hospitable . easy check in and out
Comment from Hotel Management
Mar 19, 2019 by Brett W, AGM, Hotel Management
Thank you for your recent stay and feedback. We're happy you enjoyed our location and great staff. We hope we have the opportunity to welcome you back as our guest in the future.
5 out of 5
by A verified traveler from Rochester, US

This traveler left a rating score only Posted Jan 14, 2019
5 out of 5
by A verified traveler

Posted Jan 13, 2019
Everything was nice and clean and the customer service was great I felt welcomed
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2019
4 out of 5
by A verified traveler from Rochester, New York

Posted Jan 2, 2019
Everything was fine. The only issue I had was that there wasn't a microwave in my room. There was a mini fridge. Also, I would prefer an adjoining room. Thanks.
5 out of 5
by A verified traveler

Posted Dec 20, 2018
Staff very helpful and polite. Front desk gave a great dinner recommendation.