Ratings based on 1,294 Verified Reviews

3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Allentown, PA

Nice overnight stay

Posted Jul 16, 2017
We were on a weekend trip and stayed overnight. I don't think their breakfast in the morning is very good, if you want protein. No eggs.
Comment from Hotel Management
Jul 23, 2017 by marquis, Hotel Management
Thank you for taking the time to comment and staying with The Super 8 greatly appreciated! Hope you continue to stay with us next time you're in the Rochester area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
The hotel was fine in all ways except when we checked out we weren't given a print out of our bill. After we arrived home I figured the motel would email me with all the details. I still haven't received anything. All that I did get were 2 charges on my credit card. I will have to call the motel for an enquiry.
Comment from Hotel Management
Jul 23, 2017 by marquis, Hotel Management
Thank you for taking the time to comment and staying with The Super 8 greatly appreciated! Hope you continue to stay with us next time you're in the Rochester area!
2 out of 5
by A verified traveler

Not Clean Bathroom

Posted Jul 12, 2017
We arrived at 9:30 pm into the room. The bathroom floor was not clean. There were hairs all over on the floor in bathroom. We called the help desk and also stopped by and asked them to have someone to clean it. Unfortunately, the staff did not show up and we ended up to use the not clean bathroom.
Comment from Hotel Management
Jul 19, 2017 by marquis, Hotel Management
I'm sorry for the mishap here. Not sure what may have happened here but typically we are about cleanliness. I hope you give us another chance next time your in the area!
2 out of 5
by A verified traveler from Pensacola FL

Posted Jul 11, 2017
Being that this hotel was near the entrance to Interstate 90 (Thruway) in NYS, several truck drivers used Super8's back parking lot to park and sleep leaving their diesel engines running to keep cool. My first night was horrible because of the noise. I reported it to the front desk the next day. Again the truckers (18wheelers) were in the back lot of Super8 hotel but only said till 11:00PM and then left. Better night sleep.
Comment from Hotel Management
Jul 19, 2017 by marquis, Hotel Management
I'm sorry we were unable to accommodate. I'm sure we can get you on the other side of the hotel next time you decide to lodge with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from WV

Typical Super 8 Property

Posted Jul 10, 2017
Pros: Going to sleep.
Location: Close to Buffalo and Rochester
Nothing special about this stay, just a typical Super 8 motel. A firm bed, a dry breakfast, and close to the freeway.
Comment from Hotel Management
Jul 12, 2017 by marquis, Hotel Management
Thank you for your comments. Hope you stay again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
They need to fix the waffle maker or change staff. I tried to make a waffle and got yelled at by employee for some reason .
4 out of 5
Recommended
for Everyone
by A verified traveler

Affordable and nice!

Posted Jul 6, 2017
We needed a clean, quiet and comfortable place to spend the night. That is what we got and the price was great.
Comment from Hotel Management
Jul 10, 2017 by Marquis, Hotel Management
Thank you for your comments. Hope to see you again next time you're in Rochester
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 5, 2017
Hotel is clean and good breakfast. We had fresh made waffles and it was yummy.
Comment from Hotel Management
Jul 10, 2017 by marquis, Hotel Management
Thank you for your comments. Hope you stay more often!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Cons: The rooms are a bit dated but clean.
Very quick easy check in and out. Polite staff. This hotel is central to the areas attractions.
Comment from Hotel Management
Jul 5, 2017 by Marquis, Hotel Management
Thank you for your comments. Hope you stay with us again!!
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Affordable and clean hotel, and close to I90.

Posted Jul 2, 2017
Pros: Price and location.
Cons: Upgrade a few furnishings.
Location: Nicely located to main roads.
Nice place overall, but has shown some wear and tear since our last visit last year. There was seemingly a missing lounge chair in the room, and a damaged desk chair was removed from our room sometime between the day-to-day cleanings. Otherwise, everything else was good.
Comment from Hotel Management
Jul 4, 2017 by Marquis, Hotel Management
Thank you for your comments and staying with the Super8 Greatly appreciated! I must agree we are in a great location! Hope you stay with us again next time you're in Rochester.