Ratings based on 81 Verified Reviews

3.2 out of 5
63% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from toronto

Location was great but the hotel is very tired.

Posted Oct 11, 2016
Pros: The Location was close to where we needed to be.
Cons: The hotel is in need of an upgrade. Carpet ....Curtains.....Chairs...Paint
All in all we were in and out so there is not much to say.
Comment from Hotel Management
Oct 30, 2016 by Super 8 Webster, General Manager. , Hotel Management
Thank you for your comments. We take all very seriously. We are under new Management at this time, so these are all things that are being addressed. Hopefully next time you're in Rochester to visit you will try us out again, and see some of the changes we will be working on.
3 out of 5
by A verified traveler from Philadelphia

Friendly but a bit shabby

Posted Oct 18, 2015
Pros: Friendly staff
Cons: Something could be done to spruce up the appearance.
Location: There are malls, shops and restaurants nearby. Close to Irondequoit Bay and Lake Ontario for recreational activities.
The staff was friendly and helpful, the room was comfortable and met our needs although we were given a smoking room when we had requested non-smoking. The building is a bit shopworn and was obviously an older motel taken over as a Super 8 franchise. Location is not convenient to anything but Webster with a short distance to the limited access highways. It's not a bad place to stay if you're interested in economy.
4 out of 5
Recommended
for Couples
by A verified traveler

This hotel was exactly what I was looking for.

Posted Sep 14, 2015
Pros: everything
Cons: a car port, it was raining and I had a wife in a wheel chair.Elevator or notice that the second floor is access is via stairs
Location: nice eating places
Clean Room,close to my meeting places. Moderate rate. I wasn't looking for frills, I was looking for comfort and location
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Sep 2, 2015
Pros: Price and cleanliness
Location: It is near airport.
Breakfast was good and the room was clean. The internent was a bit disconnecting at the beginning but it worked at the end.
Comment from Hotel Management
Sep 10, 2015 by Mike Davern, Hotel Management
Thanks so much for your positive review! We are glad you enjoyed your stay.
1 out of 5
by A verified traveler from NY state

Aweful

Posted Aug 26, 2015
Rooms were dirty, beds not made in the first one they gave us.
Comment from Hotel Management
Sep 10, 2015 by Mike Davern, Hotel Management
We are sorry for the mishap. Sometimes guests are sent to the wrong room on accident, we do apologize for that. We are working on training staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2015
Pros: No frills.
Location: Neighbor was ok.nothing special. Again, can't really beat it for the price.
It was acceptable. Can't beat it for the price. Neighbor was ok.
3 out of 5
by A verified traveler from Sullivan county, NY

Not the best, but I have seen worse

Posted Aug 11, 2015
I have stayed at the hotel previously. Not on my favorite list, but close to family. Most of my complaints are about maintenance and housekeeping issues. Everything in the room felt sticky, especially the bed spread. The box spring was badly stained. The bathroom door didn't close because the bottom edge rubbed on the floor. The TV was cracked above the screen. The breakfast bar was very limited, coffee tasted like the urns have never been cleaned out between fillings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Cons: Breakfeast, no place to sit to eat, had to take it to the room. Only had white bread and no cream for our coffee just the powdered stuff .
Was good. Just stayed overnight cause we attended a funeral the next morning in Penfield near-by. Awesome nice eating places close by and a 'Super Wonderful Icecream Drive-in that made us feel like we were dating back in the 1960's.
1 out of 5
by A verified traveler

Posted Jul 13, 2015
Pros: Office lady was nice.
Cons: Cleanliness of the whole place. Carpets desperately needed cleaning.
We were put in a smoking room which was not requested. There were stains on the carpet in the room and the bed was poorly made which made us question cleanliness of bedding. We were disappointed to say the least.
Comment from Hotel Management
Sep 10, 2015 by Mike Davern, Hotel Management
Weare sorry for the negative experience. We are working on ironing out the kinks in new management.
1 out of 5
by A verified traveler from Virginia

No Tell Motel

Posted Jul 13, 2015
Arrived at midnight to find our reservation messed up (4 adults with 1 bed), and we had lots of company at Front Desk. Placed in smoking room with BIG STINK, broken shower, no rollaway bed which was requested and confirmed, unable to provide change for vending machine, etc. The next day, we all realize that we too have the BIG STINK. We feel violated.
Comment from Hotel Management
Sep 10, 2015 by Mike Davern, Hotel Management
When reservations are made through Expedia etc. Sometimes the room types get lost in translation. We try to accommodate the best we can. We are sorry for the negative experience.